Customer Ratings & Reviews
- Model:
- SM-R180NZKAXAR
- SKU:
- 6422916
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers appreciate the Galaxy Buds Live True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, and stylish design. They also enjoy the long battery life and affordable price point. However, some users have expressed concerns about the low volume, touch controls, and inconsistent noise cancellation.
This summary was generated by AI based on customer reviews.
Not good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds were extremely large. They would not stay on my ears. Color is cute
No, I would not recommend this to a friendReturned them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds is fine but they fall out of your ears.
No, I would not recommend this to a friendLow volume
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume doesn’t work on them we only here in low volume
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We understand how frustrating this may be for you. This link includes steps that can be taken to improve the performance of your Galaxy Buds Live. Thank you for taking the time to leave this review. ^Kayla
http://www.samsung.com/us/support/troubleshooting/TSG01111323/
Not for small ears
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't fit small ears. I'm 5.2, small boned & couldn't wear it for 5 minutes. Get the pro.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Lindabell001. We value your opinion and use reviews like this to improve the Samsung experience for others in the future. ^Kayla
Not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don'y know if I just have small ears, but the bud kept falling out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shuga!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Galaxy Buds Live. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit. https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144294623
Thank you for choosing Samsung!
-Remie
galazy buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too much trouble getting them in, watched utube, even spose tried lol returned
No, I would not recommend this to a friendDecent sound but problems
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These fell out of my ear and lost sound in the left side. I wouldn't recommend.
I would recommend this to a friendFair- better out there
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable and not good sound quality. Returned. Traded for Pros.
No, I would not recommend this to a friendReturned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Traded for Pros. Uncomfortable and not good sound quality.
No, I would not recommend this to a friendNot recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worthy. It's make me disappointed.i keep this for a week then returned it
No, I would not recommend this to a friendI dont like it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive for a samsung headphones, i think is very anoying the shape of each one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Jesesito7. We value your opinion and use reviews like this to improve the Samsung experience for others in the future. ^Kayla
Didn't serve it's purpose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much shinier than pictured. Sound quality muffled. Went back to my wired ear phones.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Live was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.those headphones don't sound very good i don't like it
No, I would not recommend this to a friendNope.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a waste of money. I bought it as a present and not even a month of using it (it was opened late March) every day due to it being so uncomfortable, one of the buds stopped working. It wasn’t charging at all. Sound is also not good and noise cancellation is mediocre. Can’t even get it returned or replaced anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Kimmy. We are really sorry about any performance issues you may be experiencing with your Galaxy Buds Live, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Waste of time for iPad Air 4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent hours on the phone with both Samsung and Apple trying to make these buds connect via Bluetooth. Both said it was the other's fault. Wouldn't work with my iPhone or my iPad Air 4. I must admit that they connected instantly with my Windows laptop and sounded great, but that wasn't why I bought them. Big disappointment
No, I would not recommend this to a friendGreat for running or walking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I believe these are the best designed earbuds out right now with an inconspicuous design that doesn't stick out of the ear. They have a balanced sound where the highs mids and lows all sound great. They are very comfortable. Have good battery life. And most importantly they don't have the dreaded loud footstep noise most earbuds produce when walking or running since these don't seal your ear canal like most others.
I would recommend this to a friendUnusable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was acceptable, but they hurt both me and my daughter's ears. They were immediately uncomfortable and it quickly became genuinely painful to wear them. Even after removing them, I was in significant pain for a half hour. My daughter returned them for me as they were impossible to use.
No, I would not recommend this to a friendThey’re okay
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear piece is kind of uncomfortable and tends to get loose
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Marthaverrr,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience this may have caused you, as the Galaxy Buds Live keeps falling from your ears. I understand how important it is to ensure that your buds stay in place and not worry about slipping.
Here's a link to an article for some tips on how to wear your buds:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may check out our youtube video for some adjusting tips for best fit:
https://www.youtube.com/watch?v=AN8q3EqnI2g
Another is to wear Buds Sleeves for a tight fit:
https://www.samsung.com/us/support/answer/ANS00087422/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144420412
Thank you for choosing Samsung. Have a great day!
^Chrystel
WAH! WAH!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought these a 2nd time....it kept cutting out :-(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Jabra. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
Nope
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't stay in small ears, too slippery, and after 6 months only 1 earned charges!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing the links below, with information about your concerns. If you still have concerns after trying these steps, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). ^Kayla
http://www.samsung.com/us/support/troubleshooting/TSG01206422/
https://www.samsung.com/us/support/answer/ANS00087422/