Customer Ratings & Reviews
- Model:
- SM-R180NZBAXAR
- SKU:
- 6432917
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Galaxy Buds Live True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, and stylish design. They also enjoy the long battery life and affordable price point. However, some users have expressed concerns about the low volume, touch controls, and inconsistent noise cancellation.
This summary was generated by AI based on customer reviews.
Uncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. They are uncomfortable and the sound isn't that great. I regret the purchase
No, I would not recommend this to a friend- Pros mentioned:Comfort, Fit, Sound quality
EXTREMELY COMFORTABLE & GREAT SOUND!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Samsung Galaxy Buds Live True Wireless Earbuds are literally the best set of earbuds I have ever owned. I can wear them all day long without any discomfort whatsoever. They fit perfectly in my ear and do not move around at all. I previously owned Apple Airpods which would always fall out and start causing some discomfort after wearing them for a little while. These Samsung Galaxy Buds Live Earbuds are so comfortable that sometimes I forget that I have them in. The sound is as good as it gets for True Wireless Earbuds. The active noise canceling feature works great. I would 100% recommend these to everyone. They will not disappoint!!
I would recommend this to a friend Wouldn’t recommend.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t stay in my ears at all and kept disconnecting from my Bluetooth.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Emma. I understand how frustrating this may be and apologize for the less than ideal experience. If you still have your Galaxy Buds Live, we would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Terrible sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, sound distorted. Non brand name headphones sound better than these.
No, I would not recommend this to a friendThis item would not go in my ears
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color but I could not get them in my ears so I wasted my money on this product
No, I would not recommend this to a friendNice look
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look and the design but sound quality hate it had alot of trouble with the sound
No, I would not recommend this to a friendHurts my ear.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very painful to wear. I keep wearing them hoping my ears would get used to it, nope. .
No, I would not recommend this to a friend*
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like how everyone else can hear what im listening to
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Poisoncastle. Thank you for bringing this to our attention. I see you have some concerns with Samsung - Galaxy Buds Live; everyone hears audio. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link on how to properly wear the buds.
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144289492
Have a great day.
^Charles
Bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one dont works. It doesnt turn it on. Really sad. It was a gift for somebody.
No, I would not recommend this to a friendBad air bods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst air bod I ever buy it doesn’t keep charge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sammy1980,
Thank you for reaching out. We are sorry if your Galaxy Buds Live does not hold a charge. We understand how essential it is to have your buds charging correctly to use your services well.
Please visit this link to help you troubleshoot your device from not charging:
https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-charge
This article you also guise and help you troubleshoot your Galaxy Buds Live. Just go to pages 5-8:
https://downloadcenter.samsung.com/content/UM/202008/20200821033444906/WEA_SM-R180_Galaxy_Buds_Live_EN_UM__072720_FINAL_AC.pdf
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144183020
Thank you for choosing Samsung. Have a great day!
^Chrystel
NA
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and did not like them since they starting hurting my ear
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Poor Active Wear
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Secure poorly to your ears, they fall out frequently
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SamsungEarBuds,
Thank you for getting in touch with us. We are saddened to hear about your recent experience with your Galaxy Buds Live, as it keeps falling from your ears. I understand how important it is to ensure that your buds stay in place while doing your activities and not worry about slipping.
You may check this link to guide you on how to wear your Samsung earbuds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another is to add Buds Sleeves for a tight fit:
https://www.samsung.com/us/support/answer/ANS00087422/
Also, you may watch our youtube video for some tips on adjusting your buds for the best fit:
https://www.youtube.com/watch?v=AN8q3EqnI2g
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144442997
Thank you for choosing Samsung. Have a great day!
^Chrystel
Don't recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nope, returned them immediately. Couldn't get them to stay in ears no matter what.
No, I would not recommend this to a friendNot the best
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift but don't recommend them for yourself at all
No, I would not recommend this to a friendEarbuds Were Everywhere But In My Ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like these earbuds. They would not stay in my ears.
No, I would not recommend this to a friendearbubs
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charge does not last long. not pleased with product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Noniherbs,
Thank you for reaching out to us. We are sorry if the battery life of your Galaxy Buds Live is poor. I know how essential this is to enjoy using your device without worrying about its battery life.
Kindly visit this link below about your Samsung earbuds' battery life:
https://www.samsung.com/us/support/answer/ANS00078081/
Here's another link to have your buds updated:
https://www.samsung.com/us/support/answer/ANS00078087/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144208392
Thank you for choosing Samsung. Have a great day!
^Chrystel
Not a good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is horrible. Going to return it asap.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We apologize that your experience with Samsung - Galaxy Buds was less than ideal. We appreciate all feedback that helps us understand how to improve our products. We hate to see you return the product, but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. Here is a link that might help you enjoy the device better.
No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144312729
Have a great day.
^Charles
Christmas
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's for my eldest son. I can't rate it. He wanted that for Christmas this year.
I would recommend this to a friendLooks cool, but didn't stay in
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were not as good as the previous buds. These did not stay in my ears.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Bela. We value your opinion and use reviews like this to improve the Samsung experience for others in the future. ^Kayla
Trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Don't waste your time. Used them twice and then returned them asap
No, I would not recommend this to a friend