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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9792 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the Galaxy Buds Live True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, and stylish design. They also enjoy the long battery life and affordable price point. However, some users have expressed concerns about the low volume, touch controls, and inconsistent noise cancellation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 450 Showing 8,981-9,000 of 9,792 reviews
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great Sound and Very Comfortable!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical of this product that it wouldn't fit well in my ears, but I was wrong. It fits my ears perfectly and feels so light and comfortable. Pros: 1. Great Sound Quality: The sound quality is amazing! These small earbuds are as good as the Bose QC II headphones. The music sounds so good on these earbuds that I have to stop myself unconsciously humming to the songs at work. 2. Very light and Comfy: These ear buds don't have silicon part that you put into your ear hole so they don't cause tired, itchy ears. They feel super light. 3. Perfect for sleep: I've been searching for headphones that I can wear comfortably while lying down on the bed. I've tried my boyfriend's Airpods but they fall out while sleeping and isn't very comfortable. On the other had, these are very comfortable to while lying down on the side. Will not fall out while sleeping. 4. Great Connectivity: Works flawlessly with my gaming desktop, Galaxy S10+ and Galaxy tab S6. 4. Barely noticeable: These ear buds don't stick out much and has no stems hanging out so no one can really tell you have anything on unless they are looking straight at the ears or looking from the side. The Bronze color also matches my skin tone, making it look more unnoticeable. 5. Gorgeous color: The Bronze color is like light bronze and it reflects lights so it shines under the sun. Very gorgeous and will look good with anyone. 6. No stems: Will not be knocked out of ears when changing clothes, wearing hats, doing hairs. Will be less noticeable because it has no stems. Cons: 1. Noise Cancellation: It's not as good as Bose Headphones, but works for me since I don't need NC that much. 2. Touch sensitivity: Since the buds is pretty small and when I try to adjust the position, the touch makes the music to stop. For this, I might be able to get used to it, or there is an option to turn off the touch function in the settings. So far I love this newest Galaxy Buds Live! So cute and great sound!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tough to put in your ears. Also tough to stay in. Would recommend getting the pro.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Br00k3rs!

      Thank you for reaching out to us. We truly appreciate your time to let us know of your concern with regards to your Galaxy Buds True. We are so sorry that you find the buds difficult to fit into your ear. Please check this link to help you use your buds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/

      Another way is to use buds sleeves for a tight fit.https://www.samsung.com/us/support/answer/ANS00087422/

      For additional assistance, I’m including the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144216535

      Thank you for choosing Samsung!

      -Remie Samsung

  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    very uncomfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for me it's not loud enough and it hurt my ear very uncomfortable

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Painful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these ear buds for about 10 minutes and then it becomes painful to keep them in.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Alright

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theyre ok for the money. Wish they were more sound proof. Theres just so much outside noise that comes in

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung buds live

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend sticking to the samsung buds+. The noise cancelation feature is lackluster and barely noticeable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Don't love them

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds quality is good, but design does not fit well and becomes painful.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new samsung buds live, great sounds and distance away from my phone

    I would recommend this to a friend
  • Cons mentioned:
    Anc

    Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anc does not work as expected. This is because there is no proper seal.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Varu. We value your opinion and use reviews like this to improve the Samsung experience for others in the future. ^Kayla Samsung

  • Rated 3 out of 5 stars

    Galaxy buds live

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fitment is not so great, if i wasn't so busy at work I would have exchanged them or returned it if that.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback, Nels. Your feedback helps us to understand where we can take steps to improve our product. ^Kayla Samsung

  • Rated 3 out of 5 stars

    Okay Ear phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are okay ear phones when compare with Apple airpods pro

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed with these ear buds.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds easily falls out of your ears. It holds the charge for about 3 hrs before you have to recharge.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Personal preferences are major factors

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my child. I tried it and didn't like it but so far the kid likes it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Likepixies!



      Thank you for bringing this to our attention. We are saddened to know that the Galaxy Buds Live did not live up to your preferences. I understand how frustrating it can be when expectations don't quite meet. Samsung is continuously improving its services, and please know that your feedback is vital to that process.


      We would definitely like to look into any issues you may be having with these earbuds. Please get in touch with us via one of the following options:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513


      Reference Number: 1144186756

      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Rated 3 out of 5 stars

    Didn't fit well in ear.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Galaxy Buds Live didn't fit securely in ear so upgraded to the Galaxy Buds Pro which fit much nicer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Returned to story

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned to the story. Did not fit my ear. To large

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like the fit but liked the color and sound.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Jayden

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had trouble with the used airpods. Refurbished... never again

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Maybe GOod

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty expensive, but work well. We will still have to wait to see if value remains

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not so comfortable earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is fair however they don't have noise cancelation. I normally use 1 bud and the sound is fair for the caller and myself. The buds do tends to slide out of my ear and it is not comfortable to wear for long periods of time. I tried both pairs of wings that were included with purchase and they are not comfortable at all my ears become very sore and tender.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Absolute trash, avoid

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would leave 0 stars if it was an option. These are terrible, made worse by Samsung's terrible customer service. Not only are these terrible headphones, sound is poor compared to other headphones I've used, completely unresponsive and basically have to use your phone if you want to change anything, but then the charging case broke within 2 months. When I tried to submit a warranty claim I had even more issues. For some reason the warranty expired less than 3 months after my purchase, and then Samsung wanted to charge me essentially the price I paid to replace the charging case....instead of covering a crap product they produced. Don't buy these. And I won't be buying Samsung again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Rich!

      We are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. Feedback like yours will certainly help us to continue improving our products. Let me share with you this beneficial link for our warranty policy:

      https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty

      For additional assistance, I’m including the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144140458

      We hope to regain you as a customer in the future.

      -Remie Samsung