Customer Ratings & Reviews
- Model:
- SM-R180NZNAXAR
- SKU:
- 6422920
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Galaxy Buds Live True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, and stylish design. They also enjoy the long battery life and affordable price point. However, some users have expressed concerns about the low volume, touch controls, and inconsistent noise cancellation.
This summary was generated by AI based on customer reviews.
Go with the higher end pair.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't for very well so you have to adjust constantly. But once you find the right fitting they work great. Noise cancelation is blah at best. Wish I would have spent the extra 50.00 for the higher end ones.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, John. We know you want the very best performance from this Galaxy Buds Live, and we want to help you get it. The links below will take you to troubleshooting guides, which will give you the information you need to get this issue resolved! If the issue is not resolved, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). It's an honor to be of assistance. ^Kayla://www.samsung.com/us/support/answer/ANS00087422/
http://www.samsung.com/us/support/troubleshooting/TSG01111323/
Bad Christmas gift
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my wife. She reports poor sound quality. She tried to wear them at work but can’t hear good unless she has both in. Returned one pair thinking they were defected but no. They don’t compare to my AirPod pro.
No, I would not recommend this to a friendWast money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Isn't easy used i don't like it i prefer the older one more easy-to-use than this one ,doesn't work right a way when tap on it and doesn't work using it on what's up waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sousou1616!
Thank you for purchasing Samsung Galaxy Buds Live and leaving a review here. We sincerely apologize that your earbuds do not recognize your touch. We at Samsung only want our customers' best welfare while using our products. Let me help. This handy troubleshooting link about how to wear your Samsung earbuds properly:
https://www.samsung.com/us/support/troubleshooting/TSG01208806/
Another link for the touchpad commands of your earbuds:
https://www.samsung.com/us/support/answer/ANS00078137/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144239801
Thank you for choosing Samsung!
-Remie
- Cons mentioned:Volume
earbud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE VOLUME IS BAD IF YOU TURN IT UP STILL BAD. WASTE OF MONEY. MY 10.00 EARBUDS SOUND BETTER THAN THESE. THANKS
No, I would not recommend this to a friend - Cons mentioned:Touch controls
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy. They suck!!! The worst purchase i have made. Ear phone keep sliding out my ear no matter what i do and the touch setting suck as well.
No, I would not recommend this to a friend Poor design
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit for the ear was poorly designed. They look great but aren't very functional. I would recommend the original ones! Even with the buds in (live) you can hear your surroundings just as if you weren't using them.
No, I would not recommend this to a friendDrastic loss of sound quality after a few weeks...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality *dropped drastically* after a few weeks: I work in warehousing in south central Texas, this means high heat and high humidity....the sound quality was excellent at the beginning, and was *shot* after a few months. Usable for phone calls. but worthless for music. Earbuds were cleaned regularly. but ended up sounding like the 5.99 ones at the dollar store...Never had this issue before.
No, I would not recommend this to a friendWould not recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The amount of money I paid these things are not worth it. If my phone is in my pocket while I walk they buds cut in and out. Phone must be perfectly still and then you can only move a few feet from the phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Jeff. I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing this link (http://www.samsung.com/us/support/troubleshooting/TSG01208805/), with information about your concerns. If you still have concerns after trying these steps, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). ^Kayla
- Cons mentioned:Connection
Needs a an update for connection
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these for a few days, at certain angles the left bud will disconnect, it's frustrating being it's a second pair.
I would recommend this to a friend not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find that these buds don't fit securely. They feel as though they are about to fall out. Also the batteries don't seem to last as long as described in the manual. overall I am not that impressed with these buds.
No, I would not recommend this to a friendToo big for Small Ears
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I think these may be great for some, if you have small ears like I do, they are awfully uncomfortable. I had to take them back and trade for Airpods.
I would recommend this to a friendIt’s fine
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look there okay I understand they tried to do the same thing as apple but came out not so good hopefully the next ones are better but this are okay.
No, I would not recommend this to a friendDisappointed customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok for listening to music. I work in a plant and they are no good for talking with background noise. The battery life also sucks! I have to recharge after about 6 hours.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Couldn't wear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was amazing........had an allergic reaction.....no warning needed steroids........googled it and apparently a lot of ppl have this reaction.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Meena. We are really sorry about any issues you may be experiencing with your device, and we would love to get more information from you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Should be better...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed; water resistance lacking, distance connection limited, not hold charge well, no location ping, not allow pair other devices. Horrible buy for ~250$. And pass 30 days period not return.
No, I would not recommend this to a friend- Cons mentioned:Volume
Samsung Galaxy Buds Live
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung products but this one didn't like it at all, The volume in this buds are really low and for me were very uncomfortable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
Not a fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not pleased with the quality. It sounds a little grainy throughout my phone calls. The noise cancelation is lightweight. Not too bad. They take some getting used to. My earlobe was sore for a week. Attempting to use the commands to change the song, turn the volume up/down and cutting the buds off is quite annoying. The mic is a bit muffled when I listen back to my voice notes. If I can think of anything else I'll update it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI, Mimi. We are really sorry about any performance issues you may be experiencing with your Galaxy Buds Live, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Excellent Item, just not for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, it just wasn't the one for me. I was looking for something that would work sorta like my air pods. The fitting in my ears just wasn't for me.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Chip!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Samsung Galaxy Buds Live. We are so sorry that you find the buds challenging to fit into your ear. Let me help. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144239717
Thank you for choosing Samsung!
-Remie
Yeah,,,Ummm Nope
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the way they fit,,,Really awkward. They just kind of sit on the outside of your ear,,,Tried to get used to them with no luck. Ended up returning them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, Mooshka. I apologize that this has been a less than ideal experience. Thank you for taking the time to share that experience. Samsung is continually improving its products and services, and your feedback is vital to that process. I hope to have another opportunity to show you how great our support can be! ^Kayla
- Pros mentioned:Sound quality
Didn't feel right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was good but even after watching multiple YouTube videos on how to wear it it just doesn't feel right, seem right and they hurt
No, I would not recommend this to a friend