Customer Ratings & Reviews
- Model:
- SM-R180NZNAXAR
- SKU:
- 6422920
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Galaxy Buds Live True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, and stylish design. They also enjoy the long battery life and affordable price point. However, some users have expressed concerns about the low volume, touch controls, and inconsistent noise cancellation.
This summary was generated by AI based on customer reviews.
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones looked so cool but they are horrible. They do not study in my ear and when they start slipping I push them back in and music starts to play. Answering and hanging up calls are next to impossible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, MsScorpio. I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing this link (https://www.samsung.com/us/support/answer/ANS00087422/), with information about your concerns. If you still have concerns after trying these steps, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). ^Kayla
Samsung drop the ball
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor sound quality. Definitely not near sound canceling as promoted. Requires charging constantly. Right plug constantly discharging. Will take it back for another better ones. Let see how this will go.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Live was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
HBIC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE SERVICE. MANAGER BOUNCED ME AROUND LIKE A BASKET BALL AT THE LAS CRUCES LOCATION AND THE WARRANTY I PURCHASED WAS USLESS BECAUSE OF THE SORRY EXCUSES BEST BUY HAD TO OFFER... ILL NEVER SHOP AT BEST BUY AGAIN!
No, I would not recommend this to a friendSamsung ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed. I didn't listen to music or talk and 2 to 3 hours it was so 3% battery. It was showing 100% when I checked in the case. I loved the earbuds ! just wished they would stay charged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Skuder. I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing this link, (https://www.samsung.com/us/support/answer/ANS00078081/), with information about your concerns. If you still have concerns after trying these steps, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). ^Kayla
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are horrible. They do keep falling and every time you touch them to keep them from falling, or to insert them; it changes the song it was on, or the call gets dropped.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Diana. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Buds Live. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
How to wear your Samsung earbuds https://www.Samsung.com/us/support/answer/ANS00082785/
Samsung earbuds do not recognize my touch/ Make sure the touchpads are not locked.
https://www.Samsung.com/us/support/troubleshooting/TSG01208806/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144510831
Have a great day.
^Charles
Buds live
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only last me 20 days... the right bud doesn't work anymore and the warranty from best buy was only 13 days $189 to the trash
No, I would not recommend this to a friendNot my Favorite
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't stay in my ears. Lost one on my first dog walk. Very difficult to maintain volume. I would have returned them, but the left one was lost.
No, I would not recommend this to a friendPOOP
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Id give these 0 stars if I could I love all the Buds I have like 8 pairs One in my cars my work my work truck i love them, These after wearing for 20min or so start to really hurt my air. This is just my experience.
No, I would not recommend this to a friend- Pros mentioned:Fit, Sound quality
Galaxy Buds Live
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect! Love the design of these buds. Great sound. Great fit.
I would recommend this to a friend Bad choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not hear phone conversations with it. Sounded like a bunch of rocks tumbling around, could not hear persons voice despite having noise cancellation turned on
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for purchasing Samsung Galaxy Buds Live and leaving a review here. We sincerely apologize that you have issues with your earbud's noise-canceling feature. We at Samsung only want our customers' best welfare while using our products. Let me help. Here's a link on how to use the active noise canceling on your Galaxy earbuds:
https://www.samsung.com/us/support/answer/ANS00087243/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144315086
Thank you for choosing Samsung!
-Remie
Already returned.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst earbuds ever. Don’t understand why Samsung made them in first place. I can’t even wear them properly, so what’s the point of noice cancelation. Totally worthless. Already returned.
No, I would not recommend this to a friendI regret buying this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot connect it to my laptop-windows 11 (I can connect other EarPods). sound quality is also not satisfying. The design is not good. I get earache.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tina!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving a review here. We truly appreciate you taking the time to let us know of your concern about your earbuds. We are so sorry that your experience has been less than ideal. Let me help. Here's the link on how to connect your Galaxy buds:
https://www.samsung.com/us/support/answer/ANS00086702/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144367466
Thank you for choosing Samsung!
-Remie
Not good for driving or operating any Machine awfu
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried them they didn’t wrk for me whole I’m driving the background noise sound louder than my voice not worth it !! I went back to apple pros love them noise cancellation feature is priceless
No, I would not recommend this to a friendUnhappy customer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very unhappy with the sound quality during phone calls. also people on other side of call complain of poor quality sound. all Samsung updated performed as requested on device.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. We know you want the very best performance from you Galaxy Buds Live, and we want to help you get it. This link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/), will take you to a troubleshooting guide, which will give you the information you need to get this issue resolved! If the issue is not resolved, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). It's an honor to be of assistance. ^Kayla
http://www.samsung.com/us/support/troubleshooting/TSG01111323/
didnt worked for me.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for me its stupud product. my ear hurts like hell. after 10 minutes it was getting bad. i wont buy this thing again. returned it same day and bought BUDS+ which is wayyyyyy better than this.
No, I would not recommend this to a friendNot the upgrade I hoped for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Style of the earbuds is nice but when talking on the phone it’s hard to hear and if you need to adjust them while on the phone you end up hanging up the call trying to adjust them
No, I would not recommend this to a friendNoise canceling really doesn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.short range and noise cancelation very poor not impressed with item not much different from other brands out there that are much cheaper
No, I would not recommend this to a friendI need to return these.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my girlfriend but they don't fit right. They won't even stay in her ear. I need to return them.
No, I would not recommend this to a friend- Pros mentioned:Fit, Sound quality
Not just great looking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had been on an expensive search for the perfect ear buds. I found them! They fit fantastic, don’t flop out (like Apple’s), have amazing sound and are beautiful! They work great to wear all day for work as well as to go running in. The tap functions work well too. Nothing bad to say here.
I would recommend this to a friend Disappointing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst, you barely can hear music or talk when you are outside. Im surprised because samsung products are usually pretty good
No, I would not recommend this to a friend