Customer Ratings & Reviews
- Model:
- SM-R180NZNAXAR
- SKU:
- 6422920
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Galaxy Buds Live True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, and stylish design. They also enjoy the long battery life and affordable price point. However, some users have expressed concerns about the low volume, touch controls, and inconsistent noise cancellation.
This summary was generated by AI based on customer reviews.
Cheap case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is cheap it should have a lock or clip. Like a pocket mirror. If you are not careful you could easily loose the buds. I wouldn't not recommend based off that alone
No, I would not recommend this to a friendSamsung ear buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very cheap feeling. Weird shape and are not comfortable. Returning and buying beat ear buds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I would like to thank you for providing this detailed feedback, Mack. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Kayla
Not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont recommend these buds. They uncomfortable sometimes feel as if they going to fall from my air and they hard the fit the the air
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MrDL,
Thank you for getting in touch with us. We are saddened to hear about your recent experience with your Galaxy Buds Live, as it will fall off and won't fit from your ears. I understand how important it is to ensure that your buds stay in place while doing your activities and not worry about slipping.
You may check this link to guide you on how to wear your Samsung earbuds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another is to add Bud Sleeves for a tight fit:
https://www.samsung.com/us/support/answer/ANS00087422/
Also, you may watch our youtube video for some tips on adjusting your buds for the best fit:
https://www.youtube.com/watch?v=AN8q3EqnI2g
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144431526
Thank you for choosing Samsung. Have a great day!
^Chrystel
Hard to operates
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are way too hard to operate. You touch them to push them in more and they pause..... they are just not user friendly and I only have 30 days to return. Sucks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
- Pros mentioned:Fit, Sound quality
Earbuds by Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds fit perfectly in my ear. The sound is great, the calls and audio are excellent. This is my third pair of Samsung earbuds. I've tried other brands but I always had to return them because they did not fit right, or are cheaply made.
I would recommend this to a friend Nope
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hated these things. Never could click it to do what i needed... you cant voice cancle or rejuct calles .. dont tell you whos calling... never again
No, I would not recommend this to a friendPoor Sound...very uncomfortable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them cause I have a galaxy phone. I own. Pair of apple airpods and the quality of Samsung is extremely poor compared to the Airpods. Stay away.....not recommended.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Fit, Sound quality
LOVE THEM
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've wanted these ever since they came out. I've had jlab earbuds in the past and I loved them. But they were so bulky. I said I'd never pay $200 for some earbuds because that's just insane. Well, here I am $184 later and they're worth it. I have small ears and even with the jlab earbuds, they were stuck out a lot. But these, it's like they were made for my ear specifically. When I figured out how to put them in the right way, I had them upside down lol, I was in love. I can't even feel them in. The sound is amazing. They have 6 different audio sounds. They read out loud who calls, who's texting you, notifications. You choose which earbud does what, it gives you 3 options. The sensors, you have to make sure to hit the right spot. When you put them in and your bluetooth is on on phone, an app pops up. It tells you everything about your earbuds, teaches you to tap, check the battery life, change the audio option. If you're thinking about buying these, stop thinking and JUST DO IT!!
I would recommend this to a friend Not satisfied with product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are pretty in color and style, made my head hurt and my ears burns....had irritation inside my ear when I used them. I’m a allergic titanium and nickel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Mary. We are really sorry about the issues you have experienced would love to look into this further. Please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Does not last long
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 month, the left earpod stopped producing sound. Was very disappointed because this was a Christmas gift for my husband.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RochelleN!
Thank you for purchasing Samsung Galaxy Buds Live and leaving a review here. We truly appreciate your time letting us know of your concern about your earbuds. We are so sorry that your experience has been less than ideal. Please let me help. Please check this troubleshooting link if your Samsung earbuds have no, low, or poor audio quality:
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144365932
Thank you for choosing Samsung!
-Remie
not nice service in the store.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the headphones did not meet my expectations. my old boss headphones are so much better. problem with returning them to the store. I got a store credit instead of money.
No, I would not recommend this to a friend- Pros mentioned:Bass, Comfort, Sound quality
Absolutely love these
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the 1st gen Buds (one broke) I was worried about sound quality however there is no loss. Bass on rap/mteal/dubstep all sound pronounced and voices are not sharp/high pitched. Some sound does leak in at lower volumes due to nothing shoved in your ear canal however with the volume over 1/4 surrounding noises start to disappear. Using the preinstalled wings is a perfect experience. After half a song I forgot they were even in my ears feeling wise. The larger wings put noticeable pressure against my ear and did not feel comfortable. Did not buy for noise-canceling, turned that off immediately even with my sony XM3's. With noise canceling on the sound leaking is is cut down by 1/2. Can't wait to travel with these! Great 2 day shipping experience with Best Buy.
I would recommend this to a friend Not the best choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bronze color looks pink. Keeling them in my ears seems difficult, as does uploading music to them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Paul. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Quality is ok. Speakers fade in and out one at a time hum. I use them for work and every time i bend over they get staticky. i should return them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, BBDcorp. We would love to get more information to assist you. Please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Not the best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was too bad. When I call or Skype there was always interfere and weird noise coming. I have no idea why. I replace it but same issue. Don't know what to do
No, I would not recommend this to a friendHeadset
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like it at all they all the time we’re on the floor I don’t know how to put and make it stay on my ear.
No, I would not recommend this to a friendSamsung could have done better for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave these a one star because they would not fit in the ear right and for all the money they should be super and sound features and functions very disappointed
No, I would not recommend this to a friend- Pros mentioned:Battery life, Sound quality
I like
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exelent cuality and sound long battery live 100 % recommended
I would recommend this to a friend Do not fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fall out of the ear no matter what adjustments you make. They also hurt. I was very excited to purchase these and was very let down. I will be returning them.
No, I would not recommend this to a friendGalaxy live buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible design awful fit had to return them not comfortable in the ear at all. Would give 0 stars
No, I would not recommend this to a friend