Customer Ratings & Reviews
- Model:
- SM-R180NZNAXAR
- SKU:
- 6422920
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Galaxy Buds Live True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, and stylish design. They also enjoy the long battery life and affordable price point. However, some users have expressed concerns about the low volume, touch controls, and inconsistent noise cancellation.
This summary was generated by AI based on customer reviews.
ABSOLUTELY DONT WASTE YOUR MONEY
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 months after wearing them very little the right earbud no longer works i cant believ the crap quality of this product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dillon,
Thank you for bringing this to our attention. We sincerely apologize that this did not live up to your expectations, as the other side stopped working. We understand how important this is to have your buds working correctly no matter their cost.
Please visit this link for some helpful tips to help you with your concern under the "Samsung earbuds do not turn on" section:
https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-turn-on.
Also, you may click this link below for some connection issues:
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Here's another link for its warranty information under "Standard Limited Warranty":
https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty
Should you encounter the same issue, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144236539
Thank you for choosing Samsung. Have a great day!
^Chrystel
A waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't last 30 days. The right one just stopped charging. Now I have to see how the protection plan goes. So disappointing from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We are really sorry about any performance issues you may be experiencing with your device, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Unable to answer calls on 2 different Buds Live se
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two new sets of Samsung Bud Lives. UNABLE TO USE BUDS LIVE TO ANSWER CALLS RECEIVED ON BOTH OF MY 2 Samsung 20 Ultra Cellphones. Bud Lives Sucks!!!
I would recommend this to a friendBrand response from Samsung
Posted .Hello Texan, thank you for reaching out! We apologize for any inconveniences this experience may have caused. We understand how frustrating it can be when expectations don't quite meet. We would like to look into this matter further for you. Please give us a call at 1-800-SAMSUNG. We're here to help. ^Elizabeth
Waste of money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a snug fit, and you can hear background noise. waste of money. and best buy has the worse return policy. I won't be ordering from here anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, Will. We understand how frustrating this may be for you. The links below include steps that can be taken to improve the performance of your Galaxy Buds Live. If you are still experiencing issues, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). Thank you for taking the time to leave this review. ^Kayla
http://www.samsung.com/us/support/troubleshooting/TSG01111323/
https://www.samsung.com/us/support/answer/ANS00087422/
- Pros mentioned:Battery life, Comfort, Sound quality
Good for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the only type of buds that feel comfortable in my ear, I know some customers have complained about the fact that it feels uncomfortable, but for me, it's great, fits perfectly and it doesn't hurt my ears like other types I've tried before, even the galaxy pro are not comfortable for me. Sound is good, the only complaint I have is the very short length of reach, I can't walk away for more than 10 feet because it starts cutting the audio. Other than that very happy with the galaxy buds live. Battery is good. And charges fast
I would recommend this to a friend - Pros mentioned:Fit, Sound quality
New ear bud wearer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took a little bit for my ears to get used to the bud fit but the quality is good. When they're low on juice the quality is poor but understandable.
I would recommend this to a friend very unconfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very uncomfortable. If your ear hole is small it will be very uncomfortable to use and it will keep falling ou.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dvanessa,
Thank you for reaching out. We apologize for the inconvenience this may have caused you, as your Galaxy Buds Live is uncomfortable and keeps falling from your ears. We understand how essential it is to ensure that your buds stay in place while doing your activities. Samsung is continuously improving its products and services, and please know that your feedback is vital to that process.
You may check this link to guide you on how to wear your Samsung earbuds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit:
https://www.samsung.com/us/support/answer/ANS00087422/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144189170
Thank you for choosing Samsung. Have a great day!
^Chrystel
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible design. Always falls off my ears. Need to return it and exchange for a better design
No, I would not recommend this to a friendBetter off getting jbl wireless headphones !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t bother these don’t fit in your ears the buds are heavy so they don’t stay in.
No, I would not recommend this to a friendstill not worth it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i tried these to replace the last set hoping a more expensive newer model would be better, they were not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sandmini!
Thank you for bringing this to our attention. I see you are having some concerns with your Galaxy Buds Live Wireless. We apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144173163
Have a great day.
Melardo
Don’t believe the hype
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are difficult to put in very uncomfortable and basically you can hear everything in the background will not recommend
No, I would not recommend this to a friend- Pros mentioned:Battery life, Sound quality
Hands down the BEST AROUND
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the BEST Bluetooth headphones around! Great battery life, nice sizable charging case, great sounds, seriously why are you still reading and haven’t just checked out yet?! lol
I would recommend this to a friend Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One fell out the first day wearing them. Flushed automatically and gone.
No, I would not recommend this to a friendBad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So bad. it doesn’t have sound cancellations. It is really bad. Definitely I loose my money
No, I would not recommend this to a friendPainful experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have small size ears do not buy it. I couldn't use it for more than 5 minutes, it hurts a lot my ear and gave me headache
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.kept falling out of ears. didnt fit properly and therefore couldn't use them
No, I would not recommend this to a friendGalaxy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were pretty enough, but they didnt stay in my ear and they were so vfc quiet all I heard was everything outside my music
No, I would not recommend this to a friendCheck the quality control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They do not last and I hey seem to be defective as well who does the quality assurance it seems that is a problem too!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Aguitaristpro. We are really sorry about any performance issues you may be experiencing with your device, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good. They don’t go in the ear they just lay there. Also they fall out not with almost every movement. Returned product.
No, I would not recommend this to a friendNot that great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was as good as I thought, the quality and comfort is not that great . My ear starts hurting after a few minutes of use .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Gvasquez. We are really sorry about the issues you may be experiencing with your device, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla