Customer Ratings & Reviews
- Model:
- SM-R180NZNAXAR
- SKU:
- 6422920
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Galaxy Buds Live True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, and stylish design. They also enjoy the long battery life and affordable price point. However, some users have expressed concerns about the low volume, touch controls, and inconsistent noise cancellation.
This summary was generated by AI based on customer reviews.
Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only giving it one star because of how easy it was to pair with my iPad Very uncomfortable
No, I would not recommend this to a friendWould love to return them
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eh... They are cool looking but the fit is waaaaaaay off. And these things are too expensive to just lose them!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We are really sorry about any issues you may be experiencing with your Galaxy Buds Live, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Nah not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep faling out. I dont like the fact that if you move any quicker they keep faling out
I would recommend this to a friendI hate these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There terrible they lose calls all the time very hard to work on the I-phone even with the app
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. Thank you for bringing this to our attention. I see you have some concerns with Samsung - Galaxy Buds Live; disconnecting. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here is a link that can help you out with the buds disconnecting
Galaxy buds disconnect from phones often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144348708
Have a great day.
^Charles
Meh,,,,
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t fit in my ear to big for me. I hope they can come up with another design.
I would recommend this to a friendRipoff
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio is barely hearable! What a waste!!! never buy refurbished again!!!!
No, I would not recommend this to a friendUncomfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds do not fit well in the ear. They keep falling out and they made my ear sore. I will not recommend it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Mwalimu. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
not a good fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won't stay in my ears.i need to return these earbuds because they don't fit inside my ears and they're not what I expected
No, I would not recommend this to a friendHorrible
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The open ear deaign renders the noise cancellation feature useless. Siund quality is alwo somewhat lacking.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, JAC11. We are really sorry about any performance issues you may be experiencing with the Galaxy Buds Live, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Earbud not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is not good. Its not easy to keep in ear. After few minutes start hurting on ear. Totally not comfortable.
No, I would not recommend this to a friendEar buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried getting help on pairing with my chrome book! I kept getting the run around! So I really don't have an option!
No, I would not recommend this to a friendNot What I Expected From Samsung.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds lasted only 13 months. They do not hold a charge for more than four hours.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. We genuinely appreciate you letting us know of your concern about your Galaxy Buds Live. We are so sorry that you have an issue with charging your earbuds. Let me help. Here is the troubleshooting link if your earbuds are not charging:
https://www.samsung.com/us/support/troubleshooting/TSG01206422/
A link you need to know all about your Samsung earbuds battery life:
https://www.samsung.com/us/support/answer/ANS00078081/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144317337
Thank you for choosing Samsung!
-Remie
Buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed these buds do not last long for battery and are very sensitive to touching.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Whitner!
Thank you for sharing your experience with us. We apologize for the inconvenience that your Galaxy Buds Live True has a battery and sensitive touch issue. The experience is not what we expect from our customers.
Kindly click this link to help you with the battery issue: https://www.samsung.com/us/support/answer/ANS00078081/.
Samsung earbuds software updates: https://www.samsung.com/us/support/answer/ANS00078087/.
To help you with the Galaxy Buds Live True touch, kindly click this link and select the " Use Touch Controls" section: https://downloadcenter.samsung.com/content/UM/202008/20200821033444906/WEA_SM-R180_Galaxy_Buds_Live_EN_UM__072720_FINAL_AC.pdf.
I recommend following the steps in this link to help you wear your Galaxy earbuds: https://www.samsung.com/us/support/answer/ANS00082785/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us.
Reference #: 1144182252
Have a great day.
Melardo
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One has already quit working, bestbuy doesn't accept returns after 15 days. Sending back to Samsung. Disappointed.
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking but horrible fit. They keep falling off, not recommended at all
No, I would not recommend this to a friendFalls out of ears
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won't stay in my ears Uncomfortable, wish I'd realized this ;effort buying but not able to try before buying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I think I can help you with this, LisaC! Please check out this link (https://www.samsung.com/us/support/answer/ANS00087422/) with steps that might help resolve this matter. If you are still having issues, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). ^Kayla
- Pros mentioned:Battery life, Sound quality
Ear pix
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still using it till now, good product with a good sound. Battery last for long.
I would recommend this to a friend Ok but no Jabra.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Playing music wasnt the best and they didnt fit my ear very well.
No, I would not recommend this to a friendProfessor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works only for a short distance. you cannot have the phone in your pocket
No, I would not recommend this to a friendVery painful
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They hurt my ear and i couldn’t use them for even one hours. I had to return them and get my money back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Live was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla