Customer Ratings & Reviews
- Model:
- SM-R190NZKAXAR
- SKU:
- 10919628
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Buyer beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is ok, nothing special. Controlling your music and answering calls is a pain and the fitment is mediocre at best. But worst of all is the battery life. They die within 4hrs and thats not even with them in continuous use, playing music/taking calls etc. Samsung needs to do a complete overhaul of these. My amazon buds put these to shame and they were $120 cheaper.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Steve!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving your review. We genuinely appreciate your taking the time to let us know of your concern about your earbuds. We are so sorry that you are having issues using it. Let me help. Let me share with you some helpful links which will be beneficial on how to resolve your Samsung earbuds issues:
Here's the link on how you can enjoy listening to your favorite music in your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00078092/
Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
Valid link all about your Samsung earbuds battery life:
https://www.samsung.com/us/support/answer/ANS00078081/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144243917
Thank you for choosing Samsung!
-Remie
pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the headphone are pretty good however they do not work with certain apps for example: WhatsApp hopefully Samsung can update and fix these very minimal issues.
I would recommend this to a friendLess than ideal fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but the fit didn't work for me. They kept falling out of my ears.
No, I would not recommend this to a friendBuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wish the design was a little more snug, made adjustments but still have issues with them staying in my ear
I would recommend this to a friendExpensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for myself but then my husband decided he wanted to try them. Well they are now his. He loves them. We both feel they were salty.
I would recommend this to a friendLove them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My airpods pro fall out of my ears easily, just from smiling while wearing them. These earbuds pass my smile test & shake test; excited to take these to the gym today! *the ANC isn't as great as airpods pro, but the fact that these don't fall out of my ears makes them perfect for me.
I would recommend this to a friendAl.ost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason for 3 star's is that I was in hopes they would be a more secure fit. In order for me to put my helmet on over them.
No, I would not recommend this to a friendGreat sound and Features, Uncomfortable Feel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding buds,plenty of bass, great microphone to talk on BUT Very Uncomfortable to have on for extended periods of time
I would recommend this to a friendBuy the Buds 2 instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To put it in a quick and easy summary.... I ended up hating these ear buds. Maybe some peoples ears are extraordinarily large and can handle a massive object just living in your ear for hours but I personally am a 6'3 guy who is not super skinny and weighs over 250 but yet these buds were too big for me causing massive ear pains, i recommend the buds 2 which i now use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Justsomeguy!
Thank you for reaching out. We are sorry that you find the buds way too big for your ear, and we appreciate your time letting us know about your concern. Your feedback helps us understand where we can take steps to improve our product.
Please visit this link on how to wear your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit:
https://www.samsung.com/us/support/answer/ANS00087422/
Should you need additional assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144162412
Thank you for choosing Samsung. Have a great day!
^Chrystel
Samsung Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didnt fit my ears well... one fell out and I lost it
No, I would not recommend this to a friendPresent for Wife
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them for my wife and she loves them. When you connect it with your Samsung phone it's pretty much dummy-proof setting it up. She has small ears so we were worried it was going to be too bulky but they actually fit very well. Def must buy if you were already thinking of it.
I would recommend this to a friendBest Headsets Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headsets out there. If you’re tired of going through one cheap headset after another, this is your best option to end the madness. There isn’t any con I can think of to defer anyone from purchasing this item. Go ahead and enjoy the sounds and ease of use.
I would recommend this to a friendGood buds. Teible charger box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. I have had a pair for myself and 2 of my kids. All 3 now have the charger box stop working. I didnt buy the extra protection on 2 of them. Ended up buying something rlse for them. I have had other galaxy buds. Didnt have problems. Just these. Will look for a new version or maybe just get away from galaxy.
No, I would not recommend this to a friendWaste
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haye i spent all tgay money on tgeese fall out my ears constamtly waste of money dont wste yourmoney tgey getting over
No, I would not recommend this to a friendCouldn't stick the landing.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refused to stay in my ears. If it works for you great but as for me thy couldn't stick the landing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Netgear!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Samsung Galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144251631
Thank you for choosing Samsung!
-Remie
Samsung eaebuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is horrible and the ear piece keeps slipping out of my ear,i will be returning them.
No, I would not recommend this to a friendNice but not for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and beautiful. The problem is they fall easily.
No, I would not recommend this to a friendWould not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is horrible, battery life is usually 2-3 hours when using continously. Would not recommend I waited to long or I would return.
No, I would not recommend this to a friendNot an example of a samsung quality product. Retur
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price and what I would expect from Samsung and a Pro model, I was horribly let down. I am returning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, VasVic. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Work Great, Audio Quality Could Be Better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great with my Samsung phone, easy to pair and work flawlessly with your phone. Only down side, for 150.00, I expected better audio.
No, I would not recommend this to a friend