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Customer reviews

Rating 4.3 out of 5 stars with 5105 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 242 Showing 4,821-4,840 of 5,105 reviews
  • Rated 1 out of 5 stars

    Definitely not for working out

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My buds+ were better. These ones no matter what size tips i have on do not stay in my ears. These definitely are not meant to be worn during working out. I want my buds+ back but theu dont sell them anymore.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mebb55!

      Thank you for reaching out to us. We truly appreciate your taking the time to let us know of your concern about your galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/

      Another way is to use buds sleeves for a tight fit.
      https://www.samsung.com/us/support/answer/ANS00087422/

      Should you need more assistance, please feel free to get back to us via the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144262266

      Thank you for choosing Samsung!

      - Remie Samsung

  • Rated 3 out of 5 stars

    Lack bass ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as i thought they would be. The bass is lacking. Tried several settings and does not get better.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Mkaone. We understand how frustrating this may be for you. This link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/) includes steps that can be taken to improve the performance of your Galaxy Buds Pro. If you are still experiencing issues, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). Thank you for taking the time to leave this review. ^Kayla Samsung

  • Rated 1 out of 5 stars

    I didn’t like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor quality battery life poor Very poor quality battery life poor Very poor quality battery life poor

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Careful!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good but be careful. Took me a while to put 2 and 2 together but every time I wore the Buds Pro for the next 3-4 days my ears would itch and leak fluid. After I switched back to the original Buds this stopped. I can no longer use these which is a shame.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi WaltM, Thank you for bringing this to our attention. I see you are having some concerns with Galaxy Buds Pro. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some helpful links for you.

      How to wear your Samsung earbuds
      https://www.samsung.com/us/support/answer/ANS00082785/
      How to clean your Samsung earbuds; Clean your Galaxy Buds Pro
      https://www.samsung.com/us/support/answer/ANS00086123/

      Please get in touch with us via one of the following options for further assistance:

      1. Customer Care: 1800-SAMSUNG
      2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      3. Facebook Messenger: http://m.me/samsungsupport
      4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

      Reference Number: 1144236404

      Have a great day.

      ^Charles Samsung

  • Rated 1 out of 5 stars

    Wouldn't allow me to return within the return time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not happy with these earbuds. I can't wear them. My ears are too small and they fell out. I called asking if I could return them and they told me no because I wore them. It was within the time of return, but they said it was due to covid

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed in use during workouts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good when working out at gym. They keep falling out

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good but complicated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Little complicated the connection to my computer desk station !!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told they would work with my I phone but they continually disconnect and had to be returned

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla Samsung

  • Rated 1 out of 5 stars

    Didn't Work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning these. They did not work correctly. They were randomly going in and out.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla Samsung

  • Rated 3 out of 5 stars

    good but not for price

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are ok but a little disappointed with how they sound

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall headphones not a Samsung guy but they didn’t totally suck

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung pro buds

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these buds for almost a year, and they keep getting worse. When i first bought them. They were perfect. I could use the ambient sound setting in one ear. Now i can't. Plus they sometimes become very staticie. I'm not happy! I wouks like to trade these in, see if it is that. Maybe i got a bad pair.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Ernesto. We understand how frustrating this may be for you. The links below include steps that can be taken to improve the performance of your Galaxy Buds Pro. If you are still experiencing issues, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). Thank you for taking the time to leave this review. ^Kayla
      http://www.samsung.com/us/support/troubleshooting/TSG01211003/
      http://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung

  • Rated 3 out of 5 stars

    Not liking the buds.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant find a reason to like these. Not for me at all

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I liked the old ones better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you accidentally tap your ear they hang up on the person.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ear phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are ok not enough bass or sound inactivity, would not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not care for these earbuds. I can’t seem to get them to stay in securely even after trying all the sizes. Also, I seem to get an ear infection after using them and have read that is a common issue. I would not recommend these.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Aubrey,


      Thank you for sharing your experience with us. We are saddened to hear about your recent experience with the Galaxy Buds Pro, as it doesn't fit your ears and is uncomfortable for you. I know how important it is to have an earbud that perfectly fits and not worry about slipping while doing your activities. Please know that we are continuously improving our services, and your feedback is vital to that process.


      You may check this link to guide you on how to wear your Samsung earbuds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/

      Also, you may watch our youtube video for some tips on adjusting your buds for the best fit:
      https://www.youtube.com/watch?v=Tz0SsORiO-E



      Should you need more assistance, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513


      Reference Number: 1144505464

      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Rated 3 out of 5 stars

    Ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I wanted. Lower quality vs Bose or other brands.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Best earbud style headphones I've used

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung's Galaxy Buds Pro are excellent, noise canceling earbud headphones that are especially great for Android users who are active. I paired mine with a Galaxy S20+ phone. These are compact even in their charging case, which is tiny. I had no trouble with calls. Pros: --Solid noise canceling. Not quite on par with good on/over ear noise canceling headphones (and I wouldn't have expected them to be), but far better than I expected. I like the configuration options in the app. -Good fit: I've had earbud style headphones before that feel perpetually like they are going to fall out. The medium tips (the default, small and large included as well) fit perfectly. Given how these are aimed for use in an active lifestyle, you don't want that anxiety with them. These were also comfortable for extended wear. -Water resistance. -No issues with lip sync on video. The latency is low enough that I had no lip sync issues when watching videos online with Netflix, Disney+, and Youtube. There is a gaming mode, but since I don't have Bluetooth on my gaming machine, I did not test this. Gaming on Android should be fine though. -Lots of options in the easy to use app. Some headphone configuration apps I've used are a maze of confused, unintuitive menus. The Galaxy Wearables app had everything up front, clearly labeled and easy to use. --Overall good sound quality. Earbuds like this have a "in your head" feeling to sound that's pretty much unavoidable given their position in the ear, but I was pleased with the sound quality. The default equalization is pretty lively with a treble and bass seemingly turned up, but the app gives multiple equalization options. I found this pretty good across a variety of music, from pounding AC/DC, some classic Elton John, and the quiet cello of dall'Abaco's Capriccio No. 1. Negatives: --So-so battery life. But it does offer a quick charge feature. It's enough battery life for most people, but I don't think it's going to get through an entire workday by any means or a long flight without topping off. --Touch controls just a bit finicky and easy to trigger when adjusting. I've found this generally to be true for any headphone, of any type, that had touch controls. These aren't bad though, and since they fit well, I fussed with them less than others to begin with. --Although platform agnostic, the app is only Android. No surprise on the lack of iOS, but given Samsung's status as a PC manufacturer as well, a Windows app would be nice as well. The vast majority of users will be Android though, so no problem there. Bottom line: These are a great choice, especially for active Android users, in that they sound good, are well-built and comfortable, are water resistant, and have a pretty decent noise canceling feature. Samsung tops off the experience with a capable and useful app. Only the battery life could be better, but for most people, I think it'll do just fine. Recommended.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cute but not for me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While these were cute and had cool colors to choose from, they kept falling out of my ears even after changing to the smallest size ear piece. Adjusting them in my ears made them think I was skipping or pausing the song so they’re super sensitive too.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, NurseBetty. I apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Kayla Samsung

  • Rated 3 out of 5 stars

    Samsung Ear Buds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They aren't comfortable in my ears no matter which sized bud I choose.

    No, I would not recommend this to a friend