Customer Ratings & Reviews
- Model:
- SM-R190NZKAXAR
- SKU:
- 11078751
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it one star, I would. Do not stay on your ear at all. Awful fit. I've tried all the different pieces that came with the buds, no of them fit.
No, I would not recommend this to a friendHonestly to bulky.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color, Just hate the bulky inside the earpiece! My ear are small and the fit was very uncofortable!
No, I would not recommend this to a friendCase is poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do not stay in the case. You can easily loose them. They will fall out so easily. I dont know why they have a key ring. Purchased 2 smh
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Joseph. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
Don't waste your money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money, battery life is extremely short and the contact points on earbuds were sharp and cut my ears. Very disappointed, went back to buds+
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Autumnmelo. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Nope .. not at all what i expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible..uncomfortable fit. Not at all happy with the sound quality. Slip out easily.. i went over a bump and they slipped out. Um just not for me!
No, I would not recommend this to a friendearbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought samsung pro ear buds for hearing loss. they work some for assistance but sounds are often followed by tinnitus in the background making it difficult to hear things
No, I would not recommend this to a friendWill not hold in ear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These fall out the ear very easy if you don't pay attention they will be loss
No, I would not recommend this to a friendDont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like how they fit. They fall so often. The sensitivity isnt great at all. I have to super tap on them to change the songs
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ladybug8a,
Thank you for bringing this to our attention. We are sorry that this did not live up to your expectations, your Galaxy Buds Pro keeps falling, and you're having issues with its tap control. We understand how this is important to you to use your buds seamlessly and without any problems.
Please visit this link on how to wear your Samsung earbuds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may visit our youtube video for some adjusting tips:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Here's another link to an article for some troubleshooting steps about the touch control of your buds:
https://www.samsung.com/us/support/troubleshooting/TSG01208806/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144208054
Thank you for choosing Samsung. Have a great day!
^Chrystel
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought they would be better than the original Samsung ear buds but they seem about the same. Not really impressed with this, the pro doesn't sound any different
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Thatiger74,
Thank you for reaching out. We are saddened to hear that this did not meet your expectations. I know how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy Buds Pro to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144438948
Thank you for choosing Samsung. Have a great day!
^Chrystel
Poor case
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do not stay in the case. You can easily loose them. They will fall out so easily. I dont know why they have a key ring.
No, I would not recommend this to a friendAvoid, poor fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor fit, fall out with normal use. Have never had an issue with samsung buds but these are a poor design.
No, I would not recommend this to a friendCouldn't keep them in my ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. After several generations of Galaxy Buds, I returned these because they would not stay in my ears, no matter what I did.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Bella. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Terrible bass
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have the option, buy the new Buds2 Pro. Many improvements over this first gen product, bass being the biggest for me.
No, I would not recommend this to a friendN/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound good but what i did not like was that the lid from the charging case feels very loose and wiggly
I would recommend this to a friendBest Buy Sucks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST BUY SUCKS!!! I bought and paired these for my ordered phone. Since i was waiting for the phone and didnt activate these my phone was entirely cancelled and left with just these buds that are useless with a new phone. Best Buy says well computer glitches happen . My phone is not available now. No solution or replacement rendered. O well your just out of luck dog. Best Buy Sucks Shop elsewhere United States. Please
No, I would not recommend this to a friendDon't stay in ear
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apsolute waste of money. These things don't stay in the ear. Horrible design. Don't waste your money
No, I would not recommend this to a friendThey dont fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The samsung buds pro keeping falling out from my ears. I tried all the different ear tips.
No, I would not recommend this to a friendMost uncomfortable ear buds! But great sound!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was amazing I loved all of the features but they were so uncomfortable and kept falling out. I am returning these.
No, I would not recommend this to a friendChopps
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the sound and the fit. Returned them for a different par of earbuds.
No, I would not recommend this to a friendBattery life poor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has interference,they fall out from your ears if you are doing exercise.
No, I would not recommend this to a friend