Customer Ratings & Reviews
- Model:
- SM-R190NZKAXAR
- SKU:
- 6443995
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the Galaxy Buds Pro True Wireless Earbud Headphones have great sound quality, are comfortable to wear, and have a long battery life. However, some customers have concerns about the fit of the earbuds, with some reporting that they tend to fall out of their ears.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Older models fit better.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fall right out, not sure what kind of ears these were made for but they fell out of all 5 people who live in my house.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Omar. Thank you for bringing this to our attention. I see you have some concerns with Samsung - Galaxy Buds Pro; not fitting properly. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links on how to change the tip or your device.
How to wear your Samsung earbuds; Attach the earbud tips on your Galaxy Buds Pro and Galaxy Buds2
https://www.samsung.com/us/support/answer/ANS00082785/
https://youtu.be/uXb-3EU7GeQ
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144257219
Have a great day.
^Charles
- Cons mentioned:Fit
Ear slipping
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cute but keep slipping out of my ear. I can only use them for a short amount of time before my ear get irritated.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Reddz!
Thank you for reaching out to us. We genuinely appreciate you letting us know of your concern about your Galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit. https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144305908
Thank you for choosing Samsung!
-Remie
- Pros mentioned:Sound quality
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great but i dont care for how they fit in your ears i like the samsung galaxy buds+ better fit wise
No, I would not recommend this to a friend Nice color but not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife like the color so I got them for her. Overall they are good, but my kids and I have Jabra Elites with a better sound quality and battery life. Jabra's are also cheaper.
No, I would not recommend this to a friend- Pros mentioned:Battery lifeCons mentioned:Fit
Terrible headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly sad that these almosy 300 dollar headphones dont work independently from eachother. Have a bunch of useless modes and only has 6 hours of battery life so you cant evem make it through a day of work. Just get something else. I would say tue beats headphones are bettwr than these have better battery life and feel better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Kayla
Earbuds live
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First I got the earbuds pro but I had an issue with them listening. Then I returned them and I got the earbuds live. I really love them. They're the best earbuds I ever had.
I would recommend this to a friend- Cons mentioned:Fit
Buyer beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is ok, nothing special. Controlling your music and answering calls is a pain and the fitment is mediocre at best. But worst of all is the battery life. They die within 4hrs and thats not even with them in continuous use, playing music/taking calls etc. Samsung needs to do a complete overhaul of these. My amazon buds put these to shame and they were $120 cheaper.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Steve!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving your review. We genuinely appreciate your taking the time to let us know of your concern about your earbuds. We are so sorry that you are having issues using it. Let me help. Let me share with you some helpful links which will be beneficial on how to resolve your Samsung earbuds issues:
Here's the link on how you can enjoy listening to your favorite music in your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00078092/
Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
Valid link all about your Samsung earbuds battery life:
https://www.samsung.com/us/support/answer/ANS00078081/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144243917
Thank you for choosing Samsung!
-Remie
- Pros mentioned:Sound qualityCons mentioned:Fit
Terrible fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, but bye far the worst fitting buds. Did not matter what i did. They fell out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Mike. I apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Kayla
- Pros mentioned:Sound quality
Pretty decent ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The live seem to be a tad better sound wise. I definitely like the that you can enhance the sound around you or have noise cancelling
I would recommend this to a friend pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the headphone are pretty good however they do not work with certain apps for example: WhatsApp hopefully Samsung can update and fix these very minimal issues.
I would recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Fit
Less than ideal fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but the fit didn't work for me. They kept falling out of my ears.
No, I would not recommend this to a friend - Cons mentioned:Fit
Buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wish the design was a little more snug, made adjustments but still have issues with them staying in my ear
I would recommend this to a friend Expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for myself but then my husband decided he wanted to try them. Well they are now his. He loves them. We both feel they were salty.
I would recommend this to a friend- Cons mentioned:Fit
Buy the Buds 2 instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To put it in a quick and easy summary.... I ended up hating these ear buds. Maybe some peoples ears are extraordinarily large and can handle a massive object just living in your ear for hours but I personally am a 6'3 guy who is not super skinny and weighs over 250 but yet these buds were too big for me causing massive ear pains, i recommend the buds 2 which i now use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Justsomeguy!
Thank you for reaching out. We are sorry that you find the buds way too big for your ear, and we appreciate your time letting us know about your concern. Your feedback helps us understand where we can take steps to improve our product.
Please visit this link on how to wear your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit:
https://www.samsung.com/us/support/answer/ANS00087422/
Should you need additional assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144162412
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Cons mentioned:Fit
Samsung Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didnt fit my ears well... one fell out and I lost it
No, I would not recommend this to a friend - Cons mentioned:Fit
Al.ost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason for 3 star's is that I was in hopes they would be a more secure fit. In order for me to put my helmet on over them.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great sound and Features, Uncomfortable Feel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding buds,plenty of bass, great microphone to talk on BUT Very Uncomfortable to have on for extended periods of time
I would recommend this to a friend Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My airpods pro fall out of my ears easily, just from smiling while wearing them. These earbuds pass my smile test & shake test; excited to take these to the gym today! *the ANC isn't as great as airpods pro, but the fact that these don't fall out of my ears makes them perfect for me.
I would recommend this to a friend- Pros mentioned:Sound quality
Good buds. Teible charger box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. I have had a pair for myself and 2 of my kids. All 3 now have the charger box stop working. I didnt buy the extra protection on 2 of them. Ended up buying something rlse for them. I have had other galaxy buds. Didnt have problems. Just these. Will look for a new version or maybe just get away from galaxy.
No, I would not recommend this to a friend Present for Wife
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them for my wife and she loves them. When you connect it with your Samsung phone it's pretty much dummy-proof setting it up. She has small ears so we were worried it was going to be too bulky but they actually fit very well. Def must buy if you were already thinking of it.
I would recommend this to a friend