Customer Ratings & Reviews
- Model:
- SM-R190NZKAXAR
- SKU:
- 6443995
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the Galaxy Buds Pro True Wireless Earbud Headphones have great sound quality, are comfortable to wear, and have a long battery life. However, some customers have concerns about the fit of the earbuds, with some reporting that they tend to fall out of their ears.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Couldn't stick the landing.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refused to stay in my ears. If it works for you great but as for me thy couldn't stick the landing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Netgear!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Samsung Galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144251631
Thank you for choosing Samsung!
-Remie
Best Headsets Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headsets out there. If you’re tired of going through one cheap headset after another, this is your best option to end the madness. There isn’t any con I can think of to defer anyone from purchasing this item. Go ahead and enjoy the sounds and ease of use.
I would recommend this to a friend- Cons mentioned:Fit
Waste
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haye i spent all tgay money on tgeese fall out my ears constamtly waste of money dont wste yourmoney tgey getting over
No, I would not recommend this to a friend - Cons mentioned:Fit
Samsung eaebuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is horrible and the ear piece keeps slipping out of my ear,i will be returning them.
No, I would not recommend this to a friend - Cons mentioned:Fit
Nice but not for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and beautiful. The problem is they fall easily.
No, I would not recommend this to a friend Nice but not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The galaxy pro buds are nice, but i am a plantronics kind of guy dont like having my ears pluged up . But it is a good product.
I would recommend this to a friendNot like the samsung live
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is not long as the Samsung lab buds are I think I'm a turtle man to get the Samsung lab butts back.
No, I would not recommend this to a friendWould not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is horrible, battery life is usually 2-3 hours when using continously. Would not recommend I waited to long or I would return.
No, I would not recommend this to a friendWork Great, Audio Quality Could Be Better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great with my Samsung phone, easy to pair and work flawlessly with your phone. Only down side, for 150.00, I expected better audio.
No, I would not recommend this to a friend- Cons mentioned:Price
Not an example of a samsung quality product. Retur
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price and what I would expect from Samsung and a Pro model, I was horribly let down. I am returning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, VasVic. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
- Cons mentioned:Fit
***
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing i don't like about it is that it falls out of the ear a lot when im working out.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Poisoncastle!
Thank you for reaching out to us. We genuinely appreciate you letting us know of your concern about your Galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Let me help. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit. https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144305948
Thank you for choosing Samsung!
-Remie
Great price for the quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product except the fact that they end calls when I’m adjusting them on my ears because they’re so sensitive to touch
I would recommend this to a friendEar Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first pair of ear buds. Talked to freinds about what they have and read reviews. Settled with the Samsung Pros and did not disappoint. Yes i would recommend.
I would recommend this to a friend- Cons mentioned:Fit
They Keep Falling Out 99% Of The Time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You would think for 200.00 a pair, Samsung can make some ear pods that actually fit your ear and not keep falling out. Every thing else about these are great, but what good does it do if they won't stay in your ear. Yes I have tried all the adjustment pieces -still keep falling out my ear. This is the second pair I have purchased and had the same problem with the last one. I am seriously thinking about returning these.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
- Cons mentioned:Fit
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed and returning. Will not stay in place or connected.
No, I would not recommend this to a friend Im not happy with this.product a waiste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this product for a few weeks and the quality of the calls are very staticky and i am unable to use during conference calls or zoom meetings.
No, I would not recommend this to a friend- Cons mentioned:Fit
Fitment issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty disappointed with these earbuds. I upgraded from the buds plus to these ones and the fitment on them is horrible. I tried every ear tip that is included even bought aftermarket and they still pop out. The only thing that these bugs have going for them is the sound. The buds Plus fit way better than these.
No, I would not recommend this to a friend - Cons mentioned:Fit
Ear bud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds do not fit well. I don't why I have to use 50 characters, the first sentence says it all.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Ear Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They rock and great for the go. The sound is good and would recommend.
I would recommend this to a friend - Cons mentioned:Fit
Good buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These will not stay in my ears but the kids can use them just fine!
I would recommend this to a friend