4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 5107 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
83%would recommend to a friend

Customers are saying

Customers value the good sound quality of the product. There were no significant drawbacks mentioned by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 211 Showing 4,201-4,220 of 5,107 reviews
  • Rated 1 out of 5 stars

    Terrible headphones

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly sad that these almosy 300 dollar headphones dont work independently from eachother. Have a bunch of useless modes and only has 6 hours of battery life so you cant evem make it through a day of work. Just get something else. I would say tue beats headphones are bettwr than these have better battery life and feel better.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Kayla Samsung

  • Rated 5 out of 5 stars

    Earbuds live

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First I got the earbuds pro but I had an issue with them listening. Then I returned them and I got the earbuds live. I really love them. They're the best earbuds I ever had.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Terrible fit

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, but bye far the worst fitting buds. Did not matter what i did. They fell out

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Mike. I apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Kayla Samsung

  • Rated 4 out of 5 stars

    pretty good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the headphone are pretty good however they do not work with certain apps for example: WhatsApp hopefully Samsung can update and fix these very minimal issues.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Buyer beware

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is ok, nothing special. Controlling your music and answering calls is a pain and the fitment is mediocre at best. But worst of all is the battery life. They die within 4hrs and thats not even with them in continuous use, playing music/taking calls etc. Samsung needs to do a complete overhaul of these. My amazon buds put these to shame and they were $120 cheaper.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Steve!

      Thank you for purchasing Samsung Galaxy Buds Pro and leaving your review. We genuinely appreciate your taking the time to let us know of your concern about your earbuds. We are so sorry that you are having issues using it. Let me help. Let me share with you some helpful links which will be beneficial on how to resolve your Samsung earbuds issues:

      Here's the link on how you can enjoy listening to your favorite music in your Samsung earbuds:
      https://www.samsung.com/us/support/answer/ANS00078092/

      Please check this link to help you use your buds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/

      Another way is to use buds sleeves for a tight fit.
      https://www.samsung.com/us/support/answer/ANS00087422/

      Valid link all about your Samsung earbuds battery life:
      https://www.samsung.com/us/support/answer/ANS00078081/

      For additional assistance, I include the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144243917

      Thank you for choosing Samsung!

      -Remie Samsung

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Less than ideal fit

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound but the fit didn't work for me. They kept falling out of my ears.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Buds

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wish the design was a little more snug, made adjustments but still have issues with them staying in my ear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My airpods pro fall out of my ears easily, just from smiling while wearing them. These earbuds pass my smile test & shake test; excited to take these to the gym today! *the ANC isn't as great as airpods pro, but the fact that these don't fall out of my ears makes them perfect for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Expensive

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for myself but then my husband decided he wanted to try them. Well they are now his. He loves them. We both feel they were salty.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Al.ost

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason for 3 star's is that I was in hopes they would be a more secure fit. In order for me to put my helmet on over them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound and Features, Uncomfortable Feel

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding buds,plenty of bass, great microphone to talk on BUT Very Uncomfortable to have on for extended periods of time

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Buy the Buds 2 instead

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To put it in a quick and easy summary.... I ended up hating these ear buds. Maybe some peoples ears are extraordinarily large and can handle a massive object just living in your ear for hours but I personally am a 6'3 guy who is not super skinny and weighs over 250 but yet these buds were too big for me causing massive ear pains, i recommend the buds 2 which i now use

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Justsomeguy!


      Thank you for reaching out. We are sorry that you find the buds way too big for your ear, and we appreciate your time letting us know about your concern. Your feedback helps us understand where we can take steps to improve our product.


      Please visit this link on how to wear your buds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/

      Another way is to use buds sleeves for a tight fit:
      https://www.samsung.com/us/support/answer/ANS00087422/


      Should you need additional assistance, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513


      Reference Number: 1144162412

      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Present for Wife

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my wife and she loves them. When you connect it with your Samsung phone it's pretty much dummy-proof setting it up. She has small ears so we were worried it was going to be too bulky but they actually fit very well. Def must buy if you were already thinking of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Headsets Ever

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headsets out there. If you’re tired of going through one cheap headset after another, this is your best option to end the madness. There isn’t any con I can think of to defer anyone from purchasing this item. Go ahead and enjoy the sounds and ease of use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung Ear buds

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didnt fit my ears well... one fell out and I lost it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haye i spent all tgay money on tgeese fall out my ears constamtly waste of money dont wste yourmoney tgey getting over

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Couldn't stick the landing.

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refused to stay in my ears. If it works for you great but as for me thy couldn't stick the landing.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Netgear!

      Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Samsung Galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:

      https://www.samsung.com/us/support/answer/ANS00082785/

      Another way is to use buds sleeves for a tight fit.
      https://www.samsung.com/us/support/answer/ANS00087422/

      For additional assistance, I include the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144251631

      Thank you for choosing Samsung!

      -Remie Samsung

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good buds. Teible charger box

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. I have had a pair for myself and 2 of my kids. All 3 now have the charger box stop working. I didnt buy the extra protection on 2 of them. Ended up buying something rlse for them. I have had other galaxy buds. Didnt have problems. Just these. Will look for a new version or maybe just get away from galaxy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung eaebuds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is horrible and the ear piece keeps slipping out of my ear,i will be returning them.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ear Buds

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first pair of ear buds. Talked to freinds about what they have and read reviews. Settled with the Samsung Pros and did not disappoint. Yes i would recommend.

    I would recommend this to a friend