Customer Ratings & Reviews
- Model:
- SM-R190NZKAXAR
- SKU:
- 6443995
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the Galaxy Buds Pro True Wireless Earbud Headphones have great sound quality, are comfortable to wear, and have a long battery life. However, some customers have concerns about the fit of the earbuds, with some reporting that they tend to fall out of their ears.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Purple Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a hard time keeping them in my 3ars. I have changed the pads, but they still fall out.
No, I would not recommend this to a friend Galaxy buds pro
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned them, hurt my ears and the sound is not that great needs bass, all the the features are great but they should focus more on the sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
- Cons mentioned:Fit
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine but it falls out easily.Doesn’t fit my ear like previous pro does.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mart!
Thank you for reaching out to us. We truly appreciate you letting us know your concern about your Galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144322965
Thank you for choosing Samsung!
-Remie
Get Wireless
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife isn't sure why she didn't buy this sooner. Personally wireless is the way to go. Boss can't see them from a distance and you don't have to worry about the wires getting in your way every time you move.
I would recommend this to a friend- Cons mentioned:Fit
Great but did not fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This looks amazing although it did not fit my ear Therefore I had to rate it low
No, I would not recommend this to a friend Great sound!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other than a weird issue after 3 month of owning these have been wonderful. Samsung customer service sent me a new set and has been flawless ever since. Even bought a pair for my wife.
I would recommend this to a friendLilac Galaxy Pro headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful headphones! Unfortunately last locationnis a job I no longer work at... I'm hoping whoever took them turns them on as I am looking for them before I have to buy another pair.
I would recommend this to a friend- Cons mentioned:Fit
Galaxy Bud Pro easy to loose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the same article twice with the promess that the new version would fit me, they did not.
No, I would not recommend this to a friend - Cons mentioned:Fit
Poor Design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my wife since she has a Samsung phone and she had been using I pod ear buds but would have trouble connecting some times it’s the apple Samsung thing. The Samsung ear buds would never stay in her ears. It was a constant battle to try to make them stay in for any length of time. Vey poor design.
No, I would not recommend this to a friend - Cons mentioned:Fit
Wanted to love these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my husband but they would not stay in his ear. I own the buds live, so we traded to see which would be a better fit... After trying all three cushion sizes, we both love the buds live hands down! I couldn't for the life of me understand why the updated buds would not stay in our ears! But we absolutely love the buds live
No, I would not recommend this to a friend - Cons mentioned:Fit
Taxsale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were very hard to fit and stay in the ear. I tried different sizes and still no luck.
I would recommend this to a friendBrand response from Samsung
Posted .Hello. I apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Kayla
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud and clear Great buy Best headphones Wouldn’t buy any other pair
I would recommend this to a friend - Cons mentioned:Fit
Samsung Earbuds
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are ok. Had to return twice for one side going out. Hard to keep in ear.
No, I would not recommend this to a friend Worth the buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous galaxy buds and they worked well. However, the previous buds started to hurt my ears. The pros are pretty comfy in my ears. I love how they look, the buttons are easy tk press, and they look sleek.
I would recommend this to a friend- Cons mentioned:Fit
Over Priced
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally Not worth the money... Very uncomfortable fit in ears also
No, I would not recommend this to a friend Very good ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds for the Samung phones. But sometimes the touch keys are a little sensitive.
I would recommend this to a friend- Cons mentioned:Fit
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them, but the keep falling from my ears after some time.
No, I would not recommend this to a friend - Cons mentioned:Fit
Mybuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buds are too large for me. I rather have the ones that fits my needs.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Mysam1!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving a review. We appreciate you sharing your experience with us. We apologize if your earbuds are too large for your ear. Let me help. Let me share with you this helpful link on what to do for your earbuds to fit perfectly on your ear:
https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144230634
Thank you for choosing Samsung!
-Remie
- Cons mentioned:Fit
Ear piece
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Items are ok however fit to the ear is not the best.
I would recommend this to a friend brands
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this product is great except I find myself constantly fixing the earbuds to fit my ear so they don't fall out
I would recommend this to a friend