Customer Ratings & Reviews
- Model:
- SM-R190NZKAXAR
- SKU:
- 6443995
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the Galaxy Buds Pro True Wireless Earbud Headphones have great sound quality, are comfortable to wear, and have a long battery life. However, some customers have concerns about the fit of the earbuds, with some reporting that they tend to fall out of their ears.
This summary was generated by AI based on customer reviews.
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice bluetooth earbuds nicd price would purchase again
I would recommend this to a friendWanted to love them
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone else seems to love these but no matter what tips i used i could not get a seal and hence no quality sound or noise canceling
I would recommend this to a friendBrand response from Samsung
Posted .Hi MMMM!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving a review here. We truly appreciate your time letting us know of your concern about your earbuds. We are so sorry that your experience has been less than ideal. Please let me help. Please check this link on how to wear your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, here is another link on how to use active noise canceling in your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00087243/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144365773
Thank you for choosing Samsung!
-Remie
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Earbuds I use these daily a must have for anyone
I would recommend this to a friendAmazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphones, they matched my phone perfectly.
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding and easy to use would definitely buy again.
I would recommend this to a friendLove these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are absolutely amazing they are working perfectly
I would recommend this to a friendNice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant complain at all. Fit perfectly and work great!
I would recommend this to a friendWork great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great, easy to use. I like the violet color.
I would recommend this to a friendGalaxy Buds Pro
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product And Great Service. Walked in and walkd out
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Ear Buds. My Wife has been loving these. Great
I would recommend this to a friendSamsung Galaxy Buds Pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buds, but only had for about 3 weeks and I have to send to Samsung for repair because charging port doesn't charge without moving plug side to side.
I would recommend this to a friendSamsung pods pro
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. Would recommend to a friend or family
I would recommend this to a friend- Cons mentioned:Fit
I wouldn't recommend them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If they would stop falling out my ears they would be great. I tried every ear plug. They keep falling out.
No, I would not recommend this to a friend - Cons mentioned:Fit
Stay with apple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bulky and falls out of my ear with all 3 different types of ends on it
No, I would not recommend this to a friend - Cons mentioned:Fit
Disappointed with Buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so eager to get these earbuds but they are terrible. They fall out and you have to keep adjusting them. The buds + at least had that rubber piece that helped it to seat snug. I want my old buds back. I guess upgrading isnt always necessary with ear buds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144293085
Thank you for choosing Samsung!
-Remie
Muffled earbud after 4 months.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds, however after 4 months of use, the right earbud sounds muffled.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for reaching out to us. We are saddened to know about your recent experience with your Galaxy Buds Pro, as you're experiencing muffled sounds on the other earbud. We understand how essential it is to have your device function clearly so you'll always hear things your way and to get a better experience when listening to music or a podcast.
Use Active noise canceling on your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00087243/
Optimize your sound experience with Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00086163/
Use ambient sound on your earbuds under the "Galaxy Buds Pro" section:
https://www.samsung.com/us/support/answer/ANS00078084/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144380362
Thank you for choosing Samsung. Have a great day!
^Chrystel
Silver not white
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get the phantom black color this looks ugly in person but photos colors are 2 different product
No, I would not recommend this to a friendNot that great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these and immediately returned them before leaving the parking lot. The sound quality is bad. Like really bad. At first I thought it was the pair I had, so I got a different pair, but nope, its this particular brand. They don't feel comfortable in the ears, and I can tell they will hurt after hours of wearing. Do yourself a favor, Go with the jabra elite 75t active or the more expensive Sony.
No, I would not recommend this to a friend- Cons mentioned:Fit
Keep falling out.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features. But kept falling out. Pushing them back in activates touch controls
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mgrote,
Thank you for reaching out to us. We apologize if your Galaxy Buds Pro keeps falling out of your ears. We understand how essential it is for you to ensure that your buds stay in place while listening to music or on a call with families and friends.
Please click on the on how to use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is adjusting your Galaxy Buds for the best fit::
https://www.youtube.com/watch?v=Tz0SsORiO-E
For additional assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144183745
Thank you for choosing Samsung. Have a great day!
^Chrystel
Worst headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst headphone ever i replaced 2 times because doesn3work properly with the galaxy s 21 ultra for no reason, i jump to the beats.
No, I would not recommend this to a friend