Customer Ratings & Reviews
- Model:
- SM-R190NZKAXAR
- SKU:
- 6443995
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the Galaxy Buds Pro True Wireless Earbud Headphones have great sound quality, are comfortable to wear, and have a long battery life. However, some customers have concerns about the fit of the earbuds, with some reporting that they tend to fall out of their ears.
This summary was generated by AI based on customer reviews.
As advertised
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds does what it is advertised to do. It functions as expected. There is not much else you can say about it.
I would recommend this to a friend- Cons mentioned:Fit
Not the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds dis not work for me. Very dissatisfied. Not a good fit.
No, I would not recommend this to a friend Average quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall sound quality is not great. Far lesser priced better options are available.
No, I would not recommend this to a friend- Cons mentioned:Fit
Lisa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fall out easy . ,,,,,,,,,, ,,, ,,,,,
No, I would not recommend this to a friend - Cons mentioned:Fit
Notforme
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overrated doesn’t stay in the ear. Do not wAste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. We truly appreciate your time to let us know of your concern with regards to your Galaxy Buds Pro. We are so sorry that you find the buds difficult to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144267856
Thank you for choosing Samsung!
-Remie
- Cons mentioned:Fit
Over-rated and disappointing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked fine for about 45 days but then the sound became distorted. I bought these for my wife and she wore them every day. They didn't seem to fit as well as the first generation Samsung buds. We would definitely not recommend these buds for purchase.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product last lifetime good sound worthwhile good value.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there House!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving your review. Please know Samsung is committed to providing the best possible product experience, quality, and value. We are happy to know that you find your earbuds of good sound and good value as much as we do.
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144172417
Thank you for choosing Samsung.
-Remie
Bad earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are very bad, i cant hear very well and thay disconnect all the time, i am bringing them back soon,
No, I would not recommend this to a friendSamsung galaxy ear bud pro.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using all version of samsung galaxy ear bud but noise canceling is not good than I expected.
No, I would not recommend this to a friend- Cons mentioned:Fit
Definitely not for working out
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My buds+ were better. These ones no matter what size tips i have on do not stay in my ears. These definitely are not meant to be worn during working out. I want my buds+ back but theu dont sell them anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mebb55!
Thank you for reaching out to us. We truly appreciate your taking the time to let us know of your concern about your galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144262266
Thank you for choosing Samsung!
- Remie
Lack bass ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as i thought they would be. The bass is lacking. Tried several settings and does not get better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Mkaone. We understand how frustrating this may be for you. This link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/) includes steps that can be taken to improve the performance of your Galaxy Buds Pro. If you are still experiencing issues, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). Thank you for taking the time to leave this review. ^Kayla
I didn’t like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality battery life poor Very poor quality battery life poor Very poor quality battery life poor
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Careful!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good but be careful. Took me a while to put 2 and 2 together but every time I wore the Buds Pro for the next 3-4 days my ears would itch and leak fluid. After I switched back to the original Buds this stopped. I can no longer use these which is a shame.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WaltM, Thank you for bringing this to our attention. I see you are having some concerns with Galaxy Buds Pro. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some helpful links for you.
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
How to clean your Samsung earbuds; Clean your Galaxy Buds Pro
https://www.samsung.com/us/support/answer/ANS00086123/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144236404
Have a great day.
^Charles
- Cons mentioned:Fit
Wouldn't allow me to return within the return time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with these earbuds. I can't wear them. My ears are too small and they fell out. I called asking if I could return them and they told me no because I wore them. It was within the time of return, but they said it was due to covid
No, I would not recommend this to a friend - Cons mentioned:Fit
Disappointed in use during workouts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good when working out at gym. They keep falling out
No, I would not recommend this to a friend Good but complicated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A Little complicated the connection to my computer desk station !!!
I would recommend this to a friendgood but not for price
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they are ok but a little disappointed with how they sound
No, I would not recommend this to a friendnot for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told they would work with my I phone but they continually disconnect and had to be returned
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Not liking the buds.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant find a reason to like these. Not for me at all
No, I would not recommend this to a friendDidn't Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning these. They did not work correctly. They were randomly going in and out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla