Customer Ratings & Reviews
- Model:
- SM-R190NZKAXAR
- |
- SKU:
- 6443995
Customer reviews
Rating 4.3 out of 5 stars with 5094 reviews
(5,094 customer reviews)Rating by feature
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Battery Life4.5
Rating 4.5 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the Galaxy Buds Pro True Wireless Earbud Headphones have great sound quality, are comfortable to wear, and have a long battery life. However, some customers have concerns about the fit of the earbuds, with some reporting that they tend to fall out of their ears.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
I liked the old ones better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you accidentally tap your ear they hang up on the person.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
I would recommend this to a friendRated 3 out of 5 stars
Samsung buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall headphones not a Samsung guy but they didn’t totally suck
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
No, I would not recommend this to a friendRated 2 out of 5 stars
Samsung pro buds
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these buds for almost a year, and they keep getting worse. When i first bought them. They were perfect. I could use the ambient sound setting in one ear. Now i can't. Plus they sometimes become very staticie. I'm not happy! I wouks like to trade these in, see if it is that. Maybe i got a bad pair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Ernesto. We understand how frustrating this may be for you. The links below include steps that can be taken to improve the performance of your Galaxy Buds Pro. If you are still experiencing issues, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). Thank you for taking the time to leave this review. ^Kayla
http://www.samsung.com/us/support/troubleshooting/TSG01211003/
http://www.samsung.com/us/support/troubleshooting/TSG01111323/
Rated 3 out of 5 stars
Ear phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are ok not enough bass or sound inactivity, would not recommend
No, I would not recommend this to a friendRated 3 out of 5 stars
Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I wanted. Lower quality vs Bose or other brands.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
No, I would not recommend this to a friend- Cons mentioned:Fit
Rated 1 out of 5 stars
Not great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not care for these earbuds. I can’t seem to get them to stay in securely even after trying all the sizes. Also, I seem to get an ear infection after using them and have read that is a common issue. I would not recommend these.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Aubrey,
Thank you for sharing your experience with us. We are saddened to hear about your recent experience with the Galaxy Buds Pro, as it doesn't fit your ears and is uncomfortable for you. I know how important it is to have an earbud that perfectly fits and not worry about slipping while doing your activities. Please know that we are continuously improving our services, and your feedback is vital to that process.
You may check this link to guide you on how to wear your Samsung earbuds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may watch our youtube video for some tips on adjusting your buds for the best fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144505464
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Rated 5 out of 5 stars
Best earbud style headphones I've used
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung's Galaxy Buds Pro are excellent, noise canceling earbud headphones that are especially great for Android users who are active. I paired mine with a Galaxy S20+ phone. These are compact even in their charging case, which is tiny. I had no trouble with calls. Pros: --Solid noise canceling. Not quite on par with good on/over ear noise canceling headphones (and I wouldn't have expected them to be), but far better than I expected. I like the configuration options in the app. -Good fit: I've had earbud style headphones before that feel perpetually like they are going to fall out. The medium tips (the default, small and large included as well) fit perfectly. Given how these are aimed for use in an active lifestyle, you don't want that anxiety with them. These were also comfortable for extended wear. -Water resistance. -No issues with lip sync on video. The latency is low enough that I had no lip sync issues when watching videos online with Netflix, Disney+, and Youtube. There is a gaming mode, but since I don't have Bluetooth on my gaming machine, I did not test this. Gaming on Android should be fine though. -Lots of options in the easy to use app. Some headphone configuration apps I've used are a maze of confused, unintuitive menus. The Galaxy Wearables app had everything up front, clearly labeled and easy to use. --Overall good sound quality. Earbuds like this have a "in your head" feeling to sound that's pretty much unavoidable given their position in the ear, but I was pleased with the sound quality. The default equalization is pretty lively with a treble and bass seemingly turned up, but the app gives multiple equalization options. I found this pretty good across a variety of music, from pounding AC/DC, some classic Elton John, and the quiet cello of dall'Abaco's Capriccio No. 1. Negatives: --So-so battery life. But it does offer a quick charge feature. It's enough battery life for most people, but I don't think it's going to get through an entire workday by any means or a long flight without topping off. --Touch controls just a bit finicky and easy to trigger when adjusting. I've found this generally to be true for any headphone, of any type, that had touch controls. These aren't bad though, and since they fit well, I fussed with them less than others to begin with. --Although platform agnostic, the app is only Android. No surprise on the lack of iOS, but given Samsung's status as a PC manufacturer as well, a Windows app would be nice as well. The vast majority of users will be Android though, so no problem there. Bottom line: These are a great choice, especially for active Android users, in that they sound good, are well-built and comfortable, are water resistant, and have a pretty decent noise canceling feature. Samsung tops off the experience with a capable and useful app. Only the battery life could be better, but for most people, I think it'll do just fine. Recommended.
I would recommend this to a friend - Cons mentioned:Fit
Rated 1 out of 5 stars
Cute but not for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While these were cute and had cool colors to choose from, they kept falling out of my ears even after changing to the smallest size ear piece. Adjusting them in my ears made them think I was skipping or pausing the song so they’re super sensitive too.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, NurseBetty. I apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Kayla
Rated 3 out of 5 stars
Samsung Ear Buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They aren't comfortable in my ears no matter which sized bud I choose.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
No, I would not recommend this to a friendRated 2 out of 5 stars
Sound great.. but not worth the pain.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are certainly (in my opinion) the best sounding Galaxy buds, and i have owned every single version, with the exception of buds live. but the EAR PAIN! not a comfortable wear. my ears are not small either. just not a fan. get the bud2.. way better feel and not far off in sound dept.
No, I would not recommend this to a friendRated 3 out of 5 stars
Call quality needs work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't really give these a chance. Call quality was not great
I would recommend this to a friendRated 1 out of 5 stars
Better off with JBird or Apple
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price. Better off getting either JayBird or Apple headphones
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. Thank you for your feedback. ^Kayla
Rated 1 out of 5 stars
Samsung earbud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst earbud Samsung ever made would not stay connected to me phone
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
Rated 2 out of 5 stars
Ehhh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They probably work really well for Samsung but NOT for an Apple device. Aside from not having all the functions accessible for iPhones, the quality isn’t great for iPhones and Apple products. It’s just because of the way it’s programmed. My AirPods work better.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
I would recommend this to a friend- Cons mentioned:Fit
Rated 1 out of 5 stars
Samsung Earbuds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like these earbuds. They would not stay in my ears. Too big. I purchased because I have a Samsung phone. Too late to return them. I purchased the Apple Earbuds. So much bettwr
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
No, I would not recommend this to a friend Rated 3 out of 5 stars
NOT FOR SMALL EARS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave gave up my earpods for this and I regret it.
I would recommend this to a friendRated 2 out of 5 stars
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My experience with this item, doesn’t worth the money. Most often it does not connect with my Galaxy S22. I am temped to return it or just call it a loss due to bad choice. I had Bose before and the connection was always made.
No, I would not recommend this to a friend- Cons mentioned:Fit
Rated 1 out of 5 stars
Not worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made. I'd probably pay $80 for these TOPS. Fall out of the ear. Fits very weird and uncomfortable. Sound quality is not great. returned these for dre beats. way better sound quality.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear fatigue like crazy worst headset ever don't try them awful
No, I would not recommend this to a friend- Cons mentioned:Fit
Rated 1 out of 5 stars
Really bad design that hurt ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason they designed the hole to be oval instead of circular and it ends up hurting your hearing just minutes after using them. I was very disappointed. Cheap built buds. I had to return them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AndresReyes!
Thank you for reaching out to us. We truly appreciate your time to let us know of your concern with regards to your galaxy Buds Pro. We are so sorry that you find the buds difficult to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I’m including the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144201503
Thank you keep safe!
- Remie











