Customer Ratings & Reviews
- Model:
- SM-R190NZKAXAR
- SKU:
- 6443995
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the Galaxy Buds Pro True Wireless Earbud Headphones have great sound quality, are comfortable to wear, and have a long battery life. However, some customers have concerns about the fit of the earbuds, with some reporting that they tend to fall out of their ears.
This summary was generated by AI based on customer reviews.
Not very good ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are not as good as the buds plus. Apparently they replaced the buds plus with these and it was a step back in my opinion
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DABII71,
Thank you for getting in touch with us. We are saddened to hear that this did not meet your expectations. I know how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy Buds Pro to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144439631
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Cons mentioned:Fit
Bad Purchase for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't care for them because they kept falling out of my ear, no matter what size ear cushions I used.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
- Cons mentioned:Fit
Mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It dies so fast. It keep falling out from my ears. It doesn’t stay in my esrs.
No, I would not recommend this to a friend Case Battery is Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound good with a volume booster app BUT the case battery dies in 2 days after 3 hours of use. My Jbirds and Jabras last for a week.
No, I would not recommend this to a friend- Cons mentioned:Fit
Bad design .. not durable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It falls easily from the ear and there is no other accessories to be bought to prevent it from falling .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, MarianM. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
- Cons mentioned:Fit
Wrong ears!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was great, fit was painful. Had to return them.
No, I would not recommend this to a friend Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really had other expectations of them, the first ones I bought I had to change because after 3 days of use they began to fail, a noise is heard that distorts what you hear, the second ones alike and I could not change these because for reasons of work I could not go on time for the guarantee it is in samsung but where is samsung, I really do not recommend them
No, I would not recommend this to a friendMy Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate these earbuds!!! They are the second or third pair I buy, and each time was under the impression that they are the priciest that Samsung has got to offer, then they surely must be the best. No, they are the priciest but the worse in quality. I do not recommend them at all. You cannot hear clearly, and people have an awful time hearing you back.
No, I would not recommend this to a friend- Cons mentioned:Fit
Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept falling out my ear...I don't recommend.......
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, MZSpecial. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had a little while and have to take back. They cut in and out and shut off by themselves.
No, I would not recommend this to a friendLess Than A Year and aBud Stopped Working
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 1 year old and the right bud stopped charging and will no longer recognize it being in the ear.
No, I would not recommend this to a friendCharging and pairing issues.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not entirely happy, buds do charge correctly they have pairing problems. They are going to be replaced within the next week.
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, apparently i have an allergic reaction to the tips to the point of needing prescription drops for my ear infection. Of course I find this all over the internet that this is a problem samsung wont take care of, and I'm past being able to return them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Mike. We are really sorry the issues you may be experiencing with your Galaxy Buds Pro, and we would love to get more information from you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Nice had to return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return because my ears are really small and the adjustable ear plugs didn’t work. But beautifully made.
No, I would not recommend this to a friend- Cons mentioned:Fit
SMH
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible they dont stay in you ears you can hear a lot of outside noise
No, I would not recommend this to a friend - Cons mentioned:Fit
Jamie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item didn't work for me. Kept falling out of my ears
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vinyl075,
Thank you for getting in touch about this. We are saddened to hear about your recent experience, as the Galaxy Buds Pro keeps falling from your ears. I understand how important it is to ensure that your buds stay in place and not worry about slipping.
Please know that we are continuously improving our services, and your feedback is vital to that process.
Here's a link to an article for some tips on how to wear your buds:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may check out our youtube video for some adjusting tips for best fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144403875
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Cons mentioned:Fit
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't fit well. I do not recommend purchasing
No, I would not recommend this to a friend - Cons mentioned:Fit
Expected more from Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They literally popped out of my ear and the sound quality sucked
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chromecast,
Thank you for sending this review. We sincerely apologize for the inconvenience this may have caused you, as the Galaxy Buds Pro keeps falling from your ears, and the sound quality is poor. I understand how essential it is to have your buds working correctly and not worry about falling out.
Here's a link to an article for some tips on how to wear your buds:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may check out our youtube video for some adjusting tips for best fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Please visit this link for some troubleshooting guides. Just toggle to which quality issue you're experiencing:
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Here's another link to optimize your sound experience:
https://www.samsung.com/us/support/answer/ANS00086163/
Should you encounter the same issue, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144304892
Thank you for choosing Samsung. Have a great day!
^Chrystel
Not for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. I returned the item and got my refund. To synchronized with my lap top, iPad and phone. It required a lot of my personal information. I just wanted to use it to hear music and watch movies and not to be interview for my information. Why does it need access to my pictures on my phone?
No, I would not recommend this to a friendReturned for a 3rd time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept having audio issues, 3rd return. Went with sony xm4 and love them. Using with a note 10+
No, I would not recommend this to a friend