Customer Ratings & Reviews
- Model:
- SM-R190NZKAXAR
- SKU:
- 6443995
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the Galaxy Buds Pro True Wireless Earbud Headphones have great sound quality, are comfortable to wear, and have a long battery life. However, some customers have concerns about the fit of the earbuds, with some reporting that they tend to fall out of their ears.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thr worst. I love Samsung but these do not fit right and will fall off if you walk
No, I would not recommend this to a friendBrand response from Samsung
Posted .We truly appreciate you sharing your experiences. We definitely want to provide great products and excellent customer experiences. This feedback will help us. ^Kayla
- Cons mentioned:Fit
Hear pad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't not properly fit in ears. Falls again and again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sufian,
Thank you for reaching out. We are sorry that this did not live up to your expectations, as your Galaxy Buds Pro keeps falling out of your ears. We understand how important it is to enjoy listening to music or calling your families and friends.
Please click on the on how to use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit:
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144171644
Thank you for choosing Samsung. Have a great day!
^Chrystel
Statics
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is so nice when it doesnt go all statically. A little painful on the ear..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Samsung - Galaxy Buds Pro. In line with this, here is a link that can help you take care of the static.
Samsung earbud has a static noise
https://www.samsung.com/us/support/troubleshooting/TSG01211003/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144346848
Have a great day.
^Charles
- Cons mentioned:Fit
Ear buds for a giant
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fall out of ears,continuously pause music,horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MrsPowell007!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving a review here. We truly appreciate your time letting us know of your concern about your earbuds. We are so sorry that your experience has been less than ideal. Please let me help. Please check this link on how to wear your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00082785/
Here is the troubleshooting link when your audio stops playing:
https://www.samsung.com/us/support/troubleshooting/TSG01200668/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144367117
Thank you for choosing Samsung!
-Remie
Wouldn't purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't last longer then about 3 months and I only used them for work
No, I would not recommend this to a friendDONT BUY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The music quality is terrible, the noise cancelling is terrible and the highs are horrendous. My battery life never got close to the advertised time, even with all of the features turned off. I would not reccomend spending 190 on these; go buy the galaxy buds plus, they are a night and day difference.
No, I would not recommend this to a friendSamsung earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say i love these but my right one will not charge.
No, I would not recommend this to a friendI do not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were to big for my ear. I think the battery drain real quick
No, I would not recommend this to a friend- Cons mentioned:Fit
Loxt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay in ear. Fell out of ear and lost one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello nikki!
We appreciate you taking time to leave this review. We are also sorry to know that you are having an issue with your galaxy Buds Pro falling out from your ear when you use it. Please check this link that will surely help you on how to perfectly wear your earbuds.
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I’m including the contact information for our Social Support team for immediate support.
1.Customer Service Hotline: 1-800-726-7864.
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
4 .Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.:1144133280
Thank you.
- Remie
- Cons mentioned:Fit
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW are these shiny! Too heavy and didn't stay in my ear holes.
No, I would not recommend this to a friend - Cons mentioned:Fit
Not worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad connectivity to my PC, falls out a easily when moving
No, I would not recommend this to a friend Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Idk these are good but act funny when I use certain apps.
No, I would not recommend this to a friend- Pros mentioned:Bass, Sound quality
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth all the pennies!!! I splurged on myself which is something I rarely do all because these came out in purple. I must have all the purple things. The sound quality is amazing. The base in these little buds is better than in my car! (Here again I probably did blow the speakers 100,000 miles ago). The noise cancelling selling point is spectacular. Literally as I type this review I can not ear my son standing next to me asking why I forgot ranch at the store. (I only know what he is saying because he talked between tracks.) I have only own these adorable little buds for a few hours but I think I can call myself an expert on this issue. DO yourself a favor and go buy yourself a pair of these cute little cherubs! (I am guessing I forgot the Ranch because I used my pennies on these. And it is safe to say they are better than Ranch.
No, I would not recommend this to a friend Galaxy Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the case was square and the ear buds were too big
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. Thank you for bringing this to our attention. I see you have some concerns about Galaxy Buds Pro being too big. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some helpful links for you.
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144236538
Have a great day.
^Charles
Not comfortable at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are way less comfortable than the buds plus and the live.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Komi!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144240098
Thank you for choosing Samsung!
-Remie
Muddy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listened to music on these for 5 minutes. Muddy frequency response. Very disappointing. These buds stayed in my ears fairly well, and they are very unobtrusive, but the sound killed the deal. Samsung needs to up its game with their buds. There are many others that sound far superior.
No, I would not recommend this to a friendHard to ajust.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to adjust i have larger ears they dont fill right!
No, I would not recommend this to a friendEhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small for the customer who has small lobes to hold the earbuds
No, I would not recommend this to a friendBEWARE !
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEWARE ! worst earbuds I ever mistakenly bought , should have gotten Boss ones, charge doesn't last much , left piece looses connection so fast - ridiculous, spoke to samsung customer service .WORTHLESS rude people .. NEVER AGAIN will buy samsung earbuds
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for reaching out. We sincerely apologize for the inconvenience this may have caused you, as the other piece disconnects often, and you're having issues with the battery life. Samsung understands how essential it is to have your device working correctly.
Please click on this link to troubleshoot and increase the battery life of your Galaxy Buds:
https://www.samsung.com/us/support/answer/ANS00078081/
Also, click on this link to troubleshoot your Buds from disconnecting:
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
You may as well click this link to have your device updated for better performance:
https://www.samsung.com/us/support/answer/ANS00078087/
Should you encounter the same issue, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144157546
Thank you for choosing Samsung. Have a great day!
^Chrystel
Just Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like noise canceling only last for 4 hours
No, I would not recommend this to a friend