Customer Ratings & Reviews
- Model:
- SM-R190NZKAXAR
- SKU:
- 6443995
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the Galaxy Buds Pro True Wireless Earbud Headphones have great sound quality, are comfortable to wear, and have a long battery life. However, some customers have concerns about the fit of the earbuds, with some reporting that they tend to fall out of their ears.
This summary was generated by AI based on customer reviews.
Not as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects frequently. outdoor Phone call conversation is not easy because the person I talk to can't hear me clearly .
No, I would not recommend this to a friendEarbuds that I never purchased in there on my cred
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never purchased these I'd have no idea how they're on my list evidently I'm paying for them. Going to call now.
No, I would not recommend this to a friend- Pros mentioned:Comfort, Sound quality
Great and comfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love that these buds are comfortable in your ear and are unnoticeable when wearing them. Sound is great.
I would recommend this to a friend Low quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low quality, bluetooth keep disconnect, the mic very bad, very annoyed
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Impressive bass, good user experience with app
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First - I was most impressed by the bass quality, given the form factor here. Obviously, there are a lot of "true" wireless headphones on the market now offering a range of sound and user experiences. These rise to the top of both, as they should, with one caveat: requires you have an android phone and download the required app. If you do, these pair very easily and function alongside the case. If you don't want the app or you have another phone OS, the user experience is just like any other bluetooth wireless headphone experience. As for the sound quality - everything sounds excellent and the voice quality over the phone was very good as well. The active noise cancellation met expectations and the transparency mode did as well. As stated before, users that want a lot of bass in their ears will enjoy these. I don't think you can get much better unless you go to another form factor (over ear). I think the battery life could be improved, but the bud/case solution very much alleviates that issue. I tend to listen to mostly podcasts, and when I do, it's only in 1 ear. I get all day use by just swapping ears. I only use both if I'm working out with music or if I want to tune out from the world (like when I have to go grocery shopping amidst the pandemic). If you listen to music for your entire day, or like to take advantage of the noise cancelling at all times (doing so in one ear is discombobulating), you might want to look for alternatives that go longer than 4-5 hours. The USB-C charging is nice. It's a much better solution than micro, and I would never buy anything this expensive with micro again, given the reliability. Overall, I would recommend these to anyone with the budget and with an Android.
I would recommend this to a friend Wont buy them again
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They stop charging and they make a weird sound Wille im using them i don't recommend them
No, I would not recommend this to a friendTHESE SUCK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORST HEADPHONES TO BUY. I LOVE SAMSUNG BUT THESE JUST SUCK. RETURNED THEM AND BOUGHT APPLE AIRPODS TO WORK WITH MY SAMSUNG ULTRA.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
- Pros mentioned:Sound qualityCons mentioned:Fit
Samsung got this one almost perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Superior sound. Had some problems with fitting but got it worked out. Still can't believe the sound and the ease of use from switching to calls and changing volume to skipping and repeating tracks. Great product!!
I would recommend this to a friend Buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found out once I got home that these did not work with my device the way we were told they would and I had to return them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy again the battery live starts ok after a month very short.
No, I would not recommend this to a friendSamsung EarPods
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy employee recommended these earbuds got them home unwrapped used him static not clear sound returned them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Don't trust BB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't believe the 'get it tomorrow' lies. Ordered mine 2 weeks ago and they still haven't shipped yet.
No, I would not recommend this to a friendAllergy Warning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Changed some material of the buds and my wife is allergic to the new materials so i took hers back.
No, I would not recommend this to a friendLeft earbud no sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely upset. Left ear bud went silent after just a few uses and NO drops. 1 day after return policy was up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big....bring back the originals!!!!!! Pain in ear caused from wearing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for bringing this to our attention. We sincerely apologize about your recent experience with the Galaxy Buds Pro, as it doesn't fit your ears and is uncomfortable for you. I know how important it is to have an earbud that perfectly fits and not worry about slipping while doing your activities. Please know that we are continuously improving our services, and your feedback is vital to that process.
You may check this link to guide you on how to wear your Samsung earbuds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may watch our youtube video for some tips on adjusting your buds for the best fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144505385
Thank you for choosing Samsung. Have a great day!
^Chrystel
Too big for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable and too big, even with the smallest ear cover. They kept falling out.
No, I would not recommend this to a friendBattery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life on mine is about 6 hours, and I charged them all day, it also hurts to wear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We are really sorry about any performance issues you may be experiencing with your Galaxy Buds Pro, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
- Pros mentioned:Sound qualityCons mentioned:Fit
Pretty Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did my research and the pros are In the middle between buds plus and buds live. Great sound, metallic color from buds live, better ANC and able to lower sound when detecting voice. IPX7 water resistance The cons are Battery life while ANC is on. Some people ears wont fit so it falls out. 360 sound wont work other than samsung devices. Ive had the original buds, buds live and now these. Others i have is the sony WF1000XM3, and sennheiser momentums so i know what good sound is like.
I would recommend this to a friend Not worth almost 200$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both earbuds stopped working about 3 months after I bought them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bvoiny56!
Thank you for purchasing Samsung Galaxy Buds Live and leaving a review here. We sincerely apologize that your earbuds stopped working after 3 months. We at Samsung only want the best welfare of our customers while using our products. Let me help. Sharing with you this troubleshooting link on how to check what is the issue with your earbuds:
https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-turn-on
For additional assistance, I am including the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144199815
Thank you for choosing Samsung!
-Remie
Samsung buds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work with iPhone like the other Samsung models do.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ashrn,
Thank you for reaching out to us. We are saddened to know about your recent experience with your Galaxy Buds Pro, as you cannot connect it with your iPhone. I understand how essential it is to connect your buds to your phone to enjoy streaming music, making calls, and using touchpad controls.
Please visit this link below under the "Earbud compatibility," "Pair your earbuds to an iPhone with the Samsung Buds app," and "Pair your earbuds to an iPhone, PC, or other Bluetooth devices":
https://www.samsung.com/us/support/answer/ANS00086702/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144380547
Thank you for choosing Samsung. Have a great day!
^Chrystel