Customer Ratings & Reviews
- Model:
- SM-R190NZKAXAR
- SKU:
- 6443995
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the Galaxy Buds Pro True Wireless Earbud Headphones have great sound quality, are comfortable to wear, and have a long battery life. However, some customers have concerns about the fit of the earbuds, with some reporting that they tend to fall out of their ears.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Samsung Ear Buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio sounds great! Worth the $$. Definitely a upgrade from my previous samsung buds.
I would recommend this to a friend - Pros mentioned:Sound quality
Highly recommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well. Highly recommended. Great noise interference blocking.
I would recommend this to a friend - Pros mentioned:Sound quality
My buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are much better than my other buds. The sound is clear.
I would recommend this to a friend - Pros mentioned:Sound quality
Galaxy Buds Pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned these headphones for about 1 year, and I do love the noise cancelling feature. However, the fit of the little rubber ear tips is problematic. Over the past few weeks, I've been noticing that the earbuds will pop out and the rubber tip will stay inside my ear. Kind of frustrating to have to pick the tip out of my ear whenever this happens. I think that the tips grow a little bigger after every use...that's the only thing I can think of. The battery also doesn't last for very long. You might need to recharge after 4 hours of continuous use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gaby,
Thank you for bringing this to our attention. We are sorry that this did not live up to your expectations, as you're having issues with its ear tips, and the battery life is poor. I understand how important it is to ensure that your buds stay in place and not worry about its battery life.
Please visit this link on how to wear your Samsung earbuds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may visit our youtube video for some adjusting tips:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Kindly visit this link below to know about your Samsung earbuds' battery life:
https://www.samsung.com/us/support/answer/ANS00078081/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144208760
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Pros mentioned:Sound quality
Earbuds Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Sound is amazing. I would recommend this to others.
I would recommend this to a friend - Pros mentioned:Sound quality
High Quality earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound for both streaming videos and making & receiving phone calls
I would recommend this to a friend - Pros mentioned:Sound quality
Beautiful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it the sound very clear,and its easy to connect I recommend to everyone
I would recommend this to a friend - Pros mentioned:Sound quality
Ear buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds on the market would recommend to friend and family
I would recommend this to a friend - Pros mentioned:Sound quality
First earpods
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and the quality for the price that I purchase loving it.
I would recommend this to a friend Not worth it to me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned them after 30 minutes of buying them. And from the other reviews people say it has good bass quality which I dont hear it all. The sound is slightly better than the ipod pros which isn't much at all. Not even worth the nearly 200 price tag.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
- Cons mentioned:Fit
Not for everyone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I return to store. Just wouldn't stay in my ear not made for everyone!
No, I would not recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Won't stay in my ears
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is awesome but if they fall out of my ears 9 times a day, it's no good. These things will not stay in my ears. They almost fell into a full washing machine and the toilet, just to name a few. I Going back to galaxy buds+ with the wing tips except samsung is no longer making them so I will have to buy refurbished (previously used) ewwwww....but I loved those buds. What else can I do?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LadyTy,
Thank you for sending this review and for loving the product despite the issue you're having. We sincerely apologize for the inconvenience this may have caused you, as the Galaxy Buds Pro keeps falling from your ears. I understand how important it is to ensure that your buds stay in place and not worry about slipping.
Here's a link to an article for some tips on how to wear your buds:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may check out our youtube video for some adjusting tips for best fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144403793
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Cons mentioned:Fit
Like the color but…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work very well for me during a workout. They would some how jiggle loose from simple movements. I used the largest ear plug.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Love the sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to the samsung plus, these are much better.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
The most UNCOMFORTABLE headphones I've ever used
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly falls out of your ear. DO NOT use for working out. Might as well not even walk with them cuz they'll fall out doing that too. They hurt after 30 minutes of use and might even give you an ear infection. Sound is good but the noise cancelling makes a whistling sound when you try and adjust it. Save yourself the money honestly Samsung flopped on this one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Otheirony,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this may have caused you; as your Galaxy Buds Pro constantly falls out from your ears, it's uncomfortable for you to wear, and you're having issues with the noise cancellation. I understand how essential this is to have your buds working correctly and be as comfortable as possible.
Here is a link for tips on how to wear your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
You may also watch our youtube video for some adjusting tips:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Please visit this website for some troubleshooting guide under "Sound is different when active noise canceling is on" section:
https://www.samsung.com/us/support/answer/ANS00087243/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144236454
Thank you for choosing Samsung. Have a great day!
^Chrystel
Junk...Did I mention they are junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute Junk! Poor sound quality when listening to music. Ambient sound just amplifies outside sound to be a distraction. Noise cancellation, you mean noise amplification. Microphone for calls picks up every single noise around earbuds. Samsung customer service is a complete joke. No solutions to fix problem only I can send in for repairs. I only have had earbuds for 30 days and only used them from maybe an hour a day. I will never buy a Samsung product again! I have been a loyal Samsung product buyer, since Samsung was a nobody company. 20+ years
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, av8tionnut. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
- Cons mentioned:Fit
Overpriced, useless crap......
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Samsung Galaxy S21+. It is the best phone I have ever owned. Unfortunately though, I HATE these Galaxy Buds Pro. I paid top dollar for a pair of earbuds that just will not stay in my ears. They constantly fall out. No matter how I position them or what ear guard I use, they just will not stay in my ears. All the fancy sound technology built into the buds does not matter. The ANC as well as the overall sound of your music, calls, podcasts, etc. is based on the fit with your ear. The ANC is useless if the bud is a loose in your ear. I will not take them outside of my home out of fear my $160 earbuds will end up in the the sewer or worse when they fall out because I simply did not keep my head dead still walking down the sidewalk. I even worry about losing them in the house as they end up on the floor, in the toilet, in the trash, and on a burner of my stove more than they are in my ears. Stay away. These buds are terrible.
No, I would not recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Hate the fact it doesnt stay in ear!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is crisp but compared to my other buds i lost Samsung bud plus. I hate these because they dont go inside ear like the plus. They feel li ike its slipping out and doesnt feel snug. If i yarn, eat , talk it loosens up and slips out. The design is wrong.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lolasky89!
Thank you for reaching out to us. We truly appreciate your time to let us know of your concern with regards to your galaxy Buds Pro. We are so sorry that you find the buds difficult to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/ Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I am including the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: ttps://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144200937
Thank you for choosing Samsung!
-Remie
John D.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had them about 6 months now. They did sound great but am about to return them as the left bud won't hold a charge.
No, I would not recommend this to a friend- Cons mentioned:Volume
Volume too low.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Volume is way too low. I try but didn't like it. Returned and purchase AirPod 2.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla