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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 5092 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers consistently note the Galaxy Buds Pro True Wireless Earbud Headphones have great sound quality, are comfortable to wear, and have a long battery life. However, some customers have concerns about the fit of the earbuds, with some reporting that they tend to fall out of their ears.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 5,092 reviews
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Should be better.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give it 2 stars because it doesn't stay in your ears and when you go to push it back in before it falls out you hang up your call.Im definitely returning once I return from vacation.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Airbuds pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds are extremely clear whether you're listening to music or having a conversation. I also love the colour

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for galaxy users

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t sure if I should buy these or the galaxy buds+, decided for the pros and definitely worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Not for sweaty activity

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound no doubt. However not built for working out. Constantly following off. Sweat easily dislodges them. Case not very sturdy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Not good for running

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could give 0 stars. Maybe it's just my ears but I could not get them to stay while running the sound is great but I bought these to run.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi, faugamer. I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing this link (https://www.samsung.com/us/support/answer/ANS00082785/), with information about your concerns. If you still have concerns after trying these steps, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). ^Kayla Samsung

  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Blah

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried to give these a chance but I can't get them to stay in my ears. I tried the different tips but doesn't help. Sound is ok. I have better luck with my buds+. Wasted money on these.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, James. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla Samsung

  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Love them. They're perfect for me. I work from home on my cell phone and they get the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great! but not perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is amazing can barely hear the outside world but I wish it had a little bit more bass because it barely has any but the sound quality is great and the microphone is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bestbuy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was everything I expected and then some, it came on time and I couldn't be happier.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ms

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure how long they're supposed to last but they worked great at first and after 1.5 yrs, there's a static noise in left ear sometimes.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Not these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just get the original samsung earbud. These thing dont sit my ear well at all. When you put both in the sound is echoed from left to right i couldn't be less happy with a product

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Sound great but they are painful for me.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the galaxy buds and buds 2 they were both absolutely fantastic. When it comes to the buds pro ive found that personally they really hurt my ear. I've never had any issues with headphones hurting my ears and ive worn hundreds of different headphones throughout my life. I dont know why these ones hurt so bad. They sound absolutely fantastic. Way better than the previous buds but i just can't enjoy it when i find myself in pain from the earphones.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Good sound, HORRIBLE design.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung's desire to create products with sleek, smooth, and an almost "out of this world", futuristic aesthetic has failed them with these earbuds. While they sound just fine, they sit in your (or at least my) ears horribly. The design seem more fitting to one specific style of inner ear that no amount of alternative rubber tips will fix. Trying different sizes made no difference as the left bud had trouble staying in my ear. Anytime I tried eating or exercising with them in, I could feel them slipping out of my ear. I think this is due to the fact they arent designed to stick in your ears paired with the smooth, glossy surface that makes them glide out of your (or again, my) ears even easier. I finally discovered my purchase came with little rubber wing-tips that you could wrap around the buds to give them a far more effective shape to stick in your ears (Bose Quiet Comfort are a good example of this). For about a week it was blissful, not having to constantly readjust or jam the earbuds back in, feeling them digging and aching my inner ears. But then, either due to humidity or wear/stretching of the rubber, the tips became loose and now its an entirely new challenge trying to get them on the Galaxy Buds, and then staying in place as I put them in my ears. The design and innovation is horrible here. I'm sending my complaint to Samsung as well and swapping to Bose.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love these

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont use them a whole lot due to them falling out ALOT but they're really cool. Love the amplifier! You can pick up on the faintest sound. They automatically connect to my samsung phone which is convenient when im in a hurry n dont have time to manually connect them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Probably needs updates

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, so I tried the buds live, original buds, wired akg that came with the phone, and my anker soundcore liberty pro. These by far had the best sounding bass and vocals. However they keep getting disconnected from the phone. The left one would beep than suddenly stop playing any sound but touch control would work? Weird. Sometimes the right one would do the same. It's probably something to do with the firmware. Maybe it's a bug or some kind glitch that needed fixing. When it works it great. ANC is okayish, not like the ones on expensive Sony Headphones.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband's gift for Christmas. He says he loves them.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Stick with thr Galaxy Lives

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were garbage. Lost my galaxy lives znd "upgraded" to these... returned immediately and got the lives. They are huge my ears are small. No one could hear me. Hatted these

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla Samsung

  • Rated 5 out of 5 stars

    best out there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ease of use and multiple sizes cant be beat. I can never find ear buds that work for me till these

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Samsung Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my husband as a Christmas gift and he loves them! I wanted something that would we reliable for when he's at work and a comfortable fit. So far he hasnt had any problems and the battery will last him two full 12 hour shifts! Definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones a very affordable compared to other brands and sound just as good if not better. I really like the noise cancelation feature.

    I would recommend this to a friend