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Customer reviews

Rating 4.3 out of 5 stars with 5101 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 210 Showing 4,181-4,200 of 5,101 reviews
  • Rated 4 out of 5 stars

    Valentines Day

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my android user partner for Valentines Day and he loves them! Personally, I highly dislike that there is not a matte version. The metallic shine is kind of ridiculous looking.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Poor Fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is nice, but they didn't fit well. They did not stay in my ears. I switched from the medium to the small head, but that didn't make any difference. I can use them sitting in the family room, since it would be easier to find them if they fall out; however, out-of-doors, they would be lost. I bought them for outdoor use.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I would like to thank you for providing this detailed feedback on the Galaxy Buds Pro. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Kayla Samsung

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Galaxy Pro buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate these, can not get them to stop falling out of my ears!!! I would never tell anyone to buy these. Definitely not worth the price

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Hunter22. I apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Kayla Samsung

  • Rated 4 out of 5 stars

    Good headphone, sometimes scratchy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality though the high frequencies are kind of scratchy for me, overall good headphones, fair battery life - could’ve been better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Samsung Galaxy Bud Pro, because I remain a faithful user of the Samsung brand. I use the Buds while cycling and weight training; I enjoy the product, and the holder/charger is an added plus. I would have preferred a different color, but the only item in the store was silver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These budz for you!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my wife, because I have never bought her anything since we got married, because she’s very picky. I figured she’s into her phone a lot, that these would be a perfect gift. She was so happy . Now I don’t have to hear her big mouth.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Price and ear infection not worth it!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stay away from these earbuds if you can, read the reviews online first. First time I got an ear infection from any earbuds. I had to go through the ringer to get my money back from Samsung. And Yes I clean my ears...LOL, It's disappointing because this was the first bad product I've had from Samsung. The connection to my phone and watch was seamless, I just had to return them and go for a sony pair.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Older models fit better.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fall right out, not sure what kind of ears these were made for but they fell out of all 5 people who live in my house.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Omar. Thank you for bringing this to our attention. I see you have some concerns with Samsung - Galaxy Buds Pro; not fitting properly. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links on how to change the tip or your device.

      How to wear your Samsung earbuds; Attach the earbud tips on your Galaxy Buds Pro and Galaxy Buds2
      https://www.samsung.com/us/support/answer/ANS00082785/
      https://youtu.be/uXb-3EU7GeQ

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144257219

      Have a great day.

      ^Charles Samsung

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Terrible earbud shape hurts ear and falls out

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, horrible earbuds! I was a big fan of the galaxy ear buds, and now this galaxy buds pro version is so much worse. The original ear buds fit in my ear, never hurt, and never fall out. These new earbuds are an oval shape and will actually hurt the inside of my ear where it fits, also if I'm listening to music it will somewhat stay in, but if I'm moving my jaw (talking or chewing) then these ear buds fall out. And before you even think of saying anything I am using the proper tip size and have tried all the sizes it does not matter which one you use this thing is designed so poorly i'm shocked how bad it is when the original were so good. I'm mad that i wanted past the return policy time period because i had been busy and not got the chance to use them now i'm stuck with them its a loss for me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great but i dont care for how they fit in your ears i like the samsung galaxy buds+ better fit wise

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Ear slipping

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cute but keep slipping out of my ear. I can only use them for a short amount of time before my ear get irritated.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice color but not the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife like the color so I got them for her. Overall they are good, but my kids and I have Jabra Elites with a better sound quality and battery life. Jabra's are also cheaper.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Terrible headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly sad that these almosy 300 dollar headphones dont work independently from eachother. Have a bunch of useless modes and only has 6 hours of battery life so you cant evem make it through a day of work. Just get something else. I would say tue beats headphones are bettwr than these have better battery life and feel better.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Kayla Samsung

  • Rated 5 out of 5 stars

    Earbuds live

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First I got the earbuds pro but I had an issue with them listening. Then I returned them and I got the earbuds live. I really love them. They're the best earbuds I ever had.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Pretty decent ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The live seem to be a tad better sound wise. I definitely like the that you can enhance the sound around you or have noise cancelling

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Terrible fit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, but bye far the worst fitting buds. Did not matter what i did. They fell out

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Mike. I apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Kayla Samsung

  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Buyer beware

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is ok, nothing special. Controlling your music and answering calls is a pain and the fitment is mediocre at best. But worst of all is the battery life. They die within 4hrs and thats not even with them in continuous use, playing music/taking calls etc. Samsung needs to do a complete overhaul of these. My amazon buds put these to shame and they were $120 cheaper.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Steve!

      Thank you for purchasing Samsung Galaxy Buds Pro and leaving your review. We genuinely appreciate your taking the time to let us know of your concern about your earbuds. We are so sorry that you are having issues using it. Let me help. Let me share with you some helpful links which will be beneficial on how to resolve your Samsung earbuds issues:

      Here's the link on how you can enjoy listening to your favorite music in your Samsung earbuds:
      https://www.samsung.com/us/support/answer/ANS00078092/

      Please check this link to help you use your buds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/

      Another way is to use buds sleeves for a tight fit.
      https://www.samsung.com/us/support/answer/ANS00087422/

      Valid link all about your Samsung earbuds battery life:
      https://www.samsung.com/us/support/answer/ANS00078081/

      For additional assistance, I include the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144243917

      Thank you for choosing Samsung!

      -Remie Samsung

  • Rated 4 out of 5 stars

    pretty good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the headphone are pretty good however they do not work with certain apps for example: WhatsApp hopefully Samsung can update and fix these very minimal issues.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Less than ideal fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound but the fit didn't work for me. They kept falling out of my ears.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Buds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wish the design was a little more snug, made adjustments but still have issues with them staying in my ear

    I would recommend this to a friend