Customer Ratings & Reviews
- Model:
- SM-R190NZWAXAR
- |
- SKU:
- 6495952
Customer reviews
Rating 4.3 out of 5 stars with 5105 reviews
(5,105 customer reviews)Rating by feature
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Battery Life4.5
Rating 4.5 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Rated 3 out of 5 stars
Sounds good, but irritates ear
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, but it irritates my ear. Samsung needs to correct the problem.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friend - Cons mentioned:Fit
Rated 2 out of 5 stars
Galaxy Buds
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, they do not stay in my ear so I have stopped using them. They work great, but I'm disappointed that I paid that much money for them and don't use them. I was tired of chasing them on the floor. My husband has a pair and uses them daily. I don't know what the difference is between our ears that he doesn't have a problem, but I do.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Rated 3 out of 5 stars
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fit and sound. Not compatible across platforms so you can’t use the noise cancelling without their app.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friend Rated 1 out of 5 stars
Awful
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy these again. They gave me an ear infection. Apparently this is a known issue and a lot of people are having the same problem. Samsung has known about this since the second model they made even before starting with the pro line. They use some kind of an alloy that a whole lot of people are allergic to in their buds. I literally gave this away.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friendRated 4 out of 5 stars
Valentines Day
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my android user partner for Valentines Day and he loves them! Personally, I highly dislike that there is not a matte version. The metallic shine is kind of ridiculous looking.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
I would recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Fit
Rated 1 out of 5 stars
Poor Fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is nice, but they didn't fit well. They did not stay in my ears. I switched from the medium to the small head, but that didn't make any difference. I can use them sitting in the family room, since it would be easier to find them if they fall out; however, out-of-doors, they would be lost. I bought them for outdoor use.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
No, I would not recommend this to a friendBrand response from Samsung
Posted .I would like to thank you for providing this detailed feedback on the Galaxy Buds Pro. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Kayla
- Cons mentioned:Fit
Rated 1 out of 5 stars
Galaxy Pro buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate these, can not get them to stop falling out of my ears!!! I would never tell anyone to buy these. Definitely not worth the price
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Hunter22. I apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Kayla
Rated 5 out of 5 stars
ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Samsung Galaxy Bud Pro, because I remain a faithful user of the Samsung brand. I use the Buds while cycling and weight training; I enjoy the product, and the holder/charger is an added plus. I would have preferred a different color, but the only item in the store was silver.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
I would recommend this to a friendRated 4 out of 5 stars
Good headphone, sometimes scratchy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality though the high frequencies are kind of scratchy for me, overall good headphones, fair battery life - could’ve been better
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
I would recommend this to a friendRated 5 out of 5 stars
These budz for you!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my wife, because I have never bought her anything since we got married, because she’s very picky. I figured she’s into her phone a lot, that these would be a perfect gift. She was so happy . Now I don’t have to hear her big mouth.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
I would recommend this to a friendRated 1 out of 5 stars
Price and ear infection not worth it!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from these earbuds if you can, read the reviews online first. First time I got an ear infection from any earbuds. I had to go through the ringer to get my money back from Samsung. And Yes I clean my ears...LOL, It's disappointing because this was the first bad product I've had from Samsung. The connection to my phone and watch was seamless, I just had to return them and go for a sony pair.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
No, I would not recommend this to a friend- Cons mentioned:Fit
Rated 1 out of 5 stars
Older models fit better.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fall right out, not sure what kind of ears these were made for but they fell out of all 5 people who live in my house.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Omar. Thank you for bringing this to our attention. I see you have some concerns with Samsung - Galaxy Buds Pro; not fitting properly. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links on how to change the tip or your device.
How to wear your Samsung earbuds; Attach the earbud tips on your Galaxy Buds Pro and Galaxy Buds2
https://www.samsung.com/us/support/answer/ANS00082785/
https://youtu.be/uXb-3EU7GeQ
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144257219
Have a great day.
^Charles
- Cons mentioned:Fit
Rated 1 out of 5 stars
Terrible earbud shape hurts ear and falls out
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, horrible earbuds! I was a big fan of the galaxy ear buds, and now this galaxy buds pro version is so much worse. The original ear buds fit in my ear, never hurt, and never fall out. These new earbuds are an oval shape and will actually hurt the inside of my ear where it fits, also if I'm listening to music it will somewhat stay in, but if I'm moving my jaw (talking or chewing) then these ear buds fall out. And before you even think of saying anything I am using the proper tip size and have tried all the sizes it does not matter which one you use this thing is designed so poorly i'm shocked how bad it is when the original were so good. I'm mad that i wanted past the return policy time period because i had been busy and not got the chance to use them now i'm stuck with them its a loss for me.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Rated 1 out of 5 stars
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great but i dont care for how they fit in your ears i like the samsung galaxy buds+ better fit wise
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friend - Cons mentioned:Fit
Rated 3 out of 5 stars
Ear slipping
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cute but keep slipping out of my ear. I can only use them for a short amount of time before my ear get irritated.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Reddz!
Thank you for reaching out to us. We genuinely appreciate you letting us know of your concern about your Galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit. https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144305908
Thank you for choosing Samsung!
-Remie
Rated 4 out of 5 stars
Nice color but not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife like the color so I got them for her. Overall they are good, but my kids and I have Jabra Elites with a better sound quality and battery life. Jabra's are also cheaper.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
No, I would not recommend this to a friend- Pros mentioned:Battery lifeCons mentioned:Fit
Rated 1 out of 5 stars
Terrible headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly sad that these almosy 300 dollar headphones dont work independently from eachother. Have a bunch of useless modes and only has 6 hours of battery life so you cant evem make it through a day of work. Just get something else. I would say tue beats headphones are bettwr than these have better battery life and feel better.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Kayla
Rated 5 out of 5 stars
Earbuds live
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First I got the earbuds pro but I had an issue with them listening. Then I returned them and I got the earbuds live. I really love them. They're the best earbuds I ever had.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 3 out of 5 stars
Pretty decent ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The live seem to be a tad better sound wise. I definitely like the that you can enhance the sound around you or have noise cancelling
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Rated 2 out of 5 stars
Terrible fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, but bye far the worst fitting buds. Did not matter what i did. They fell out
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Mike. I apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Kayla









