Customer Ratings & Reviews
- Model:
- SM-R190NZWAXAR
- |
- SKU:
- 6495952
Customer reviews
Rating 4.3 out of 5 stars with 5101 reviews
(5,101 customer reviews)Rating by feature
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Battery Life4.5
Rating 4.5 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for myself but then my husband decided he wanted to try them. Well they are now his. He loves them. We both feel they were salty.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
I would recommend this to a friendRated 5 out of 5 stars
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My airpods pro fall out of my ears easily, just from smiling while wearing them. These earbuds pass my smile test & shake test; excited to take these to the gym today! *the ANC isn't as great as airpods pro, but the fact that these don't fall out of my ears makes them perfect for me.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
I would recommend this to a friend- Cons mentioned:Fit
Rated 3 out of 5 stars
Al.ost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason for 3 star's is that I was in hopes they would be a more secure fit. In order for me to put my helmet on over them.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Rated 3 out of 5 stars
Great sound and Features, Uncomfortable Feel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding buds,plenty of bass, great microphone to talk on BUT Very Uncomfortable to have on for extended periods of time
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
I would recommend this to a friend - Cons mentioned:Fit
Rated 2 out of 5 stars
Buy the Buds 2 instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To put it in a quick and easy summary.... I ended up hating these ear buds. Maybe some peoples ears are extraordinarily large and can handle a massive object just living in your ear for hours but I personally am a 6'3 guy who is not super skinny and weighs over 250 but yet these buds were too big for me causing massive ear pains, i recommend the buds 2 which i now use
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Justsomeguy!
Thank you for reaching out. We are sorry that you find the buds way too big for your ear, and we appreciate your time letting us know about your concern. Your feedback helps us understand where we can take steps to improve our product.
Please visit this link on how to wear your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit:
https://www.samsung.com/us/support/answer/ANS00087422/
Should you need additional assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144162412
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Cons mentioned:Fit
Rated 3 out of 5 stars
Samsung Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didnt fit my ears well... one fell out and I lost it
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friend Rated 5 out of 5 stars
Present for Wife
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them for my wife and she loves them. When you connect it with your Samsung phone it's pretty much dummy-proof setting it up. She has small ears so we were worried it was going to be too bulky but they actually fit very well. Def must buy if you were already thinking of it.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 2 out of 5 stars
Good buds. Teible charger box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. I have had a pair for myself and 2 of my kids. All 3 now have the charger box stop working. I didnt buy the extra protection on 2 of them. Ended up buying something rlse for them. I have had other galaxy buds. Didnt have problems. Just these. Will look for a new version or maybe just get away from galaxy.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friend Rated 5 out of 5 stars
Best Headsets Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headsets out there. If you’re tired of going through one cheap headset after another, this is your best option to end the madness. There isn’t any con I can think of to defer anyone from purchasing this item. Go ahead and enjoy the sounds and ease of use.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
I would recommend this to a friend- Cons mentioned:Fit
Rated 1 out of 5 stars
Waste
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haye i spent all tgay money on tgeese fall out my ears constamtly waste of money dont wste yourmoney tgey getting over
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friend - Cons mentioned:Fit
Rated 3 out of 5 stars
Couldn't stick the landing.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refused to stay in my ears. If it works for you great but as for me thy couldn't stick the landing.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Netgear!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Samsung Galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144251631
Thank you for choosing Samsung!
-Remie
- Cons mentioned:Fit
Rated 3 out of 5 stars
Samsung eaebuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is horrible and the ear piece keeps slipping out of my ear,i will be returning them.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
No, I would not recommend this to a friend - Cons mentioned:Fit
Rated 3 out of 5 stars
Nice but not for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and beautiful. The problem is they fall easily.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
No, I would not recommend this to a friend Rated 2 out of 5 stars
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is horrible, battery life is usually 2-3 hours when using continously. Would not recommend I waited to long or I would return.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friend- Cons mentioned:Price
Rated 1 out of 5 stars
Not an example of a samsung quality product. Retur
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price and what I would expect from Samsung and a Pro model, I was horribly let down. I am returning
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, VasVic. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Rated 4 out of 5 stars
Work Great, Audio Quality Could Be Better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great with my Samsung phone, easy to pair and work flawlessly with your phone. Only down side, for 150.00, I expected better audio.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
No, I would not recommend this to a friendRated 4 out of 5 stars
Nice but not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The galaxy pro buds are nice, but i am a plantronics kind of guy dont like having my ears pluged up . But it is a good product.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
I would recommend this to a friendRated 4 out of 5 stars
Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first pair of ear buds. Talked to freinds about what they have and read reviews. Settled with the Samsung Pros and did not disappoint. Yes i would recommend.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
I would recommend this to a friend- Cons mentioned:Fit
Rated 1 out of 5 stars
They Keep Falling Out 99% Of The Time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You would think for 200.00 a pair, Samsung can make some ear pods that actually fit your ear and not keep falling out. Every thing else about these are great, but what good does it do if they won't stay in your ear. Yes I have tried all the adjustment pieces -still keep falling out my ear. This is the second pair I have purchased and had the same problem with the last one. I am seriously thinking about returning these.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
- Cons mentioned:Fit
Rated 3 out of 5 stars
***
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing i don't like about it is that it falls out of the ear a lot when im working out.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
I would recommend this to a friendBrand response from Samsung
Posted .Hi Poisoncastle!
Thank you for reaching out to us. We genuinely appreciate you letting us know of your concern about your Galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Let me help. Please check this link to help you use your buds properly:
 https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit. https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144305948
Thank you for choosing Samsung!
-Remie









