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Customer reviews

Rating 4.3 out of 5 stars with 5101 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 228 Showing 4,541-4,560 of 5,101 reviews
  • Rated 5 out of 5 stars

    Buds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. Very easy to use in the gym and with everyday activities

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Poor fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The features and battery are great but these are uncomfortable to wear and fall out when I run even after reading how to wear them. Just buy Beats.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Rachel!

      Thank you for reaching out to us. We genuinely appreciate you letting us know of your concern about your galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/

      Another way is to use buds sleeves for a tight fit.
      https://www.samsung.com/us/support/answer/ANS00087422/

      For additional assistance, I include the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144324226

      Thank you for choosing Samsung!

      -Remie Samsung

  • Rated 3 out of 5 stars

    Rare bug, replaced with refurb.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New pair out of the box, right side noise cancellation stopped working. It's rare that this happens, so I had to return it. Ended up going with a refurbished one and that one worked like a charm.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Brandon!

      Thank you for purchasing Samsung Galaxy Buds Pro and leaving a review here. We sincerely apologize that your first earbud has encountered some issues with the noise cancellation. Congratulations on your refurbished one! We are happy to know that it works for you. We at Samsung only want the best welfare of our customers while using our products.

      For additional assistance, I’m including the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144200026

      Thank you for choosing Samsung!

      -Remie Samsung

  • Rated 5 out of 5 stars

    Worth buying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer them over my airpids. I like the way they fit in my ears.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit, Volume
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Galaxy

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung's Galaxy Buds Pro are decent ear buds, but fall just a little short for me. I like them. They're perfectly serviceable and well-made, although they just don't get loud enough through my phone. I really only use ear buds to listen to music while mowing the lawn or to catch up on television shows while on the treadmill. Unfortunately, they just don't do all that well against treadmill and mower motors. I have an older Galaxy phone (the S8) and had no issues connecting the buds to it. The Galaxy Wearable app opened right up, allowing me to set some minor customizations and update the firmware. The manual states that you must have the Wearable app to use the buds, but I was able to connect them to my laptop very easily. I will say that they are much louder through my laptop, which sort of negates my treadmill criticism. All of the controls on the buds themselves are used via touch. Tap once to pause and play music or answer a call. Tap twice to advance to the next song, thrice to backtrack. You can also change what a tap does via the Wearable app. Taps can also control volume or adjust the active noise control. I have had some issues with the responsiveness of the touch controls. There is a bit of a delay. When you tap there is a sound indication, but that beep takes just long enough to fool you into thinking your tap wasn't recognized and your song isn't going to pause. So, you'll tap again just as you hear your song pause for a moment and then restart from that second tap. I also have a hard time finding the sweet spot that recognizes the tap. I'll tap twice to advance the song only to have it pause, then tap to restart missing the spot yet again. These ear buds feature active noise cancelling. There are three modes; active noise cancelling on, a.n.c. off, and ambient sound. For the best sound quality, ambient sound is the best choice. Active noise cancelling (both on and off) kind of deadens and muffles the audio. Also, I don't notice much of a difference between having noise cancelling on or off. There are a couple of equalizer presets in the app as well. I think the bass boost option is best as the headphones lack depth when listening to music. I found that playing with my phone's equalizer, along with the one in the Wearable app, enhanced the quality of audio. My favorite thing about the buds is the case. It's nice and small, holds the buds with a magnet and can be charged wirelessly. As for wired charging, the buds do come with a usb cable, but like everything thing else anymore, no plug. Also included are a few different size ear tips, which I still have to experiment with. My left bud kept falling out the other day while I was eating, so I'm sure a different tip will help prevent that... otherwise these may end up being useless for exercise. I don't hold these ear buds at fault for this though, as this has been an issue for me with all ear buds I've ever used.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Cm79. Samsung values your feedback and values you as a customer. Your feedback ensures improvements so that the experience continues for everyone. Thanks for sharing your experience. ^Kayla Samsung

  • Rated 5 out of 5 stars

    Samsung ear bud

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sons fits perfect in my ear and features are very easy to use!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    How music was ment to sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds I have ever owned by far would recommend 10 out of 10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones! Great sound cancelling. And awesome features!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buds and Loud sounds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Earbuds are just like AirPods 2 pro I actually like this item even better than Apple Product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh man I love these buds, if you have the money definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hi

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Minimum amount word said on this amazing product Papa buoy papa buoy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Easy to use and great features. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my wife. She uses them in her zoom meetings and to watch late at night.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Package was really nice and it’s an amazing color. Bought as a gift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. They are high quality and easy to use. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife. She loves it and uses it daily. Clear and easy to set ip

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Fall out of ears to easily, not secure fit

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do not stay in your ears very well at all and i had tried all the different ear tips with no succe; they do not fit snug. Didnt wear when working out or running, etc but they fall out way to easy when just walking or moving head. Had one fall out today and it got ran over by a car so im out $170. Definitely going to look at other brands that have better design.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy bud pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Galaxy pro Work better than i expected! I love them so much!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Christmas present as of yet! my son loves these!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Issues

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was working good and all till idk what happpen that only one side works and the other doesnt work

    No, I would not recommend this to a friend