Customer Ratings & Reviews
- Model:
- SM-R190NZWAXAR
- SKU:
- 6495952
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Ear Buds. My Wife has been loving these. Great
I would recommend this to a friendSamsung Galaxy Buds Pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buds, but only had for about 3 weeks and I have to send to Samsung for repair because charging port doesn't charge without moving plug side to side.
I would recommend this to a friendSamsung pods pro
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. Would recommend to a friend or family
I would recommend this to a friend- Cons mentioned:Fit
I wouldn't recommend them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If they would stop falling out my ears they would be great. I tried every ear plug. They keep falling out.
No, I would not recommend this to a friend - Cons mentioned:Fit
Disappointed with Buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so eager to get these earbuds but they are terrible. They fall out and you have to keep adjusting them. The buds + at least had that rubber piece that helped it to seat snug. I want my old buds back. I guess upgrading isnt always necessary with ear buds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144293085
Thank you for choosing Samsung!
-Remie
- Cons mentioned:Fit
Stay with apple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bulky and falls out of my ear with all 3 different types of ends on it
No, I would not recommend this to a friend Muffled earbud after 4 months.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds, however after 4 months of use, the right earbud sounds muffled.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for reaching out to us. We are saddened to know about your recent experience with your Galaxy Buds Pro, as you're experiencing muffled sounds on the other earbud. We understand how essential it is to have your device function clearly so you'll always hear things your way and to get a better experience when listening to music or a podcast.
Use Active noise canceling on your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00087243/
Optimize your sound experience with Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00086163/
Use ambient sound on your earbuds under the "Galaxy Buds Pro" section:
https://www.samsung.com/us/support/answer/ANS00078084/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144380362
Thank you for choosing Samsung. Have a great day!
^Chrystel
Not that great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these and immediately returned them before leaving the parking lot. The sound quality is bad. Like really bad. At first I thought it was the pair I had, so I got a different pair, but nope, its this particular brand. They don't feel comfortable in the ears, and I can tell they will hurt after hours of wearing. Do yourself a favor, Go with the jabra elite 75t active or the more expensive Sony.
No, I would not recommend this to a friendSilver not white
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get the phantom black color this looks ugly in person but photos colors are 2 different product
No, I would not recommend this to a friendWorst headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst headphone ever i replaced 2 times because doesn3work properly with the galaxy s 21 ultra for no reason, i jump to the beats.
No, I would not recommend this to a friend- Cons mentioned:Fit
Keep falling out.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features. But kept falling out. Pushing them back in activates touch controls
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mgrote,
Thank you for reaching out to us. We apologize if your Galaxy Buds Pro keeps falling out of your ears. We understand how essential it is for you to ensure that your buds stay in place while listening to music or on a call with families and friends.
Please click on the on how to use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is adjusting your Galaxy Buds for the best fit::
https://www.youtube.com/watch?v=Tz0SsORiO-E
For additional assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144183745
Thank you for choosing Samsung. Have a great day!
^Chrystel
Not a bad product to buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is alright product to buy nothing special works same like other brands airpod that i have bought. I will definately recommend others.
I would recommend this to a friend- Pros mentioned:Sound quality
Will Not Stay Connected
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love The Sound, But It Will Not Stay Connected To My Phone!! That Has Me Upset
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi OnlyGirl!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving a review here. We sincerely apologize that your earbuds are not staying connected to your phone. We at Samsung only want our customers' best welfare while using our products. Let me help. This troubleshooting link on what to do when this issue occurs:
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Another link on how to properly connect your Galaxy earbuds:
https://www.samsung.com/us/support/answer/ANS00086702/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144242175
Thank you for choosing Samsung!
-Remie
- Cons mentioned:Fit
Ear buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too bulky dont stay in ear. Not noise reduction at all
No, I would not recommend this to a friend Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every conversation sounded robotic when the other person could even hear me. Don't waste your money. Returned after a week of trying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Did not purchese.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't aware that I bought this. I don't know nothing about this item. Please look into this and make sure I wasn't charged for it.
No, I would not recommend this to a friendNot the right color
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just the wrong color at this point. I wrote a full review for the black which I used for a couple of weeks and didn't like it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, USBC. We value your opinion and use reviews like this to improve the Samsung experience for others in the future. ^Kayla
Not worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 6 months spend the extra and buy the pro 2
No, I would not recommend this to a friendPros
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to the normal galaxy buds these are trash. Says noise cancellation but that doesn't work at all. The normal galaxy buds work way better and the sound quality is so much better. The pros are not what i thought they would be. Nice color and design but the sounds and features are just not worth the price.
No, I would not recommend this to a friendEarbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found out once I got home that these did not work with my device the way we were told they would and I had to return them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla