Customer Ratings & Reviews
- Model:
- SM-R190NZWAXAR
- SKU:
- 6495952
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Gift
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband did not like them. The ear buds kept falling out of his ear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Khuling!
Hi There! Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Galaxy Buds Pro. We are so sorry that your husband finds the buds challenging to fit into his ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit. https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144293925
Thank you for choosing Samsung!
-Remie
- Cons mentioned:Fit
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They need wing tip adapter and a longer battery lifespan
No, I would not recommend this to a friend - Cons mentioned:Fit
Samsung ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't fit very well and they cut in and out a lot overall not that great for the price.
No, I would not recommend this to a friend Sound is weird
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality seems like you're in tunnel. I'm not sure what I need to change in the settings or what to do.
I would recommend this to a friendNot for me
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using these are difficult. Hangs up on people gotta take them out and put them in a few times to stay connected
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Keesha. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
Does not last eight hours
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not last eight hours Control is difficult, not intuitive on how to setup to non-samsung products Will be returning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Sadness
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work so it was returned to the store for credit. Could not hear anything no matter how far it was turned up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Great present
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves them. Not just the color which is her favorite but they fit great and she's always using them.
I would recommend this to a friendBrand response from Samsung
Posted .Hey there! I am glad your wife is enjoying this unit. Thank you for being a part of the Samsung family. ^Kayla
- Pros mentioned:Sound quality
Nah
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, if only I could stop them from popping out of my ears!!
No, I would not recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Touch controls
Overall great with a couple of exceptions
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had many different brands of true wireless earbuds and these rank right in the top of my list. I have Yamaha, Sony, Skullcandy and Sound Peats. Overall sound is very good, crisp clear highs, midrange very nice and adequate bass. Galaxy Wearable app. is very easy to use although I don't hear a lot of difference in the EQ settings. ANC is adequate but in my mind or ears the only difference is that it makes the music a little louder to overcome ambient noise. The fit is good, I personally use the largest earbud pieces for best fit. Bluetooth is very easy to pair especially if you have a Samsung phone. Have not tried the wireless charging but the USB-C is nice to use and the cord does have some length. The only drawbacks I have found is the touch controls are very sensitive but they can be shut off in the app. and the case is kind of slick to hold and open. Overall a very pleasant experience and would highly recommend.
I would recommend this to a friend As advertised
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds does what it is advertised to do. It functions as expected. There is not much else you can say about it.
I would recommend this to a friend- Cons mentioned:Fit
Not the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds dis not work for me. Very dissatisfied. Not a good fit.
No, I would not recommend this to a friend Average quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall sound quality is not great. Far lesser priced better options are available.
No, I would not recommend this to a friend- Cons mentioned:Fit
Lisa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fall out easy . ,,,,,,,,,, ,,, ,,,,,
No, I would not recommend this to a friend - Cons mentioned:Fit
Notforme
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overrated doesn’t stay in the ear. Do not wAste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. We truly appreciate your time to let us know of your concern with regards to your Galaxy Buds Pro. We are so sorry that you find the buds difficult to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144267856
Thank you for choosing Samsung!
-Remie
Galaxy buds pro
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible after a couple weeks. Stopped working good…
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product last lifetime good sound worthwhile good value.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there House!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving your review. Please know Samsung is committed to providing the best possible product experience, quality, and value. We are happy to know that you find your earbuds of good sound and good value as much as we do.
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144172417
Thank you for choosing Samsung.
-Remie
- Cons mentioned:Fit
Over-rated and disappointing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked fine for about 45 days but then the sound became distorted. I bought these for my wife and she wore them every day. They didn't seem to fit as well as the first generation Samsung buds. We would definitely not recommend these buds for purchase.
No, I would not recommend this to a friend Bad earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are very bad, i cant hear very well and thay disconnect all the time, i am bringing them back soon,
No, I would not recommend this to a friendSamsung galaxy ear bud pro.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using all version of samsung galaxy ear bud but noise canceling is not good than I expected.
No, I would not recommend this to a friend