Customer Ratings & Reviews
- Model:
- SM-R190NZWAXAR
- SKU:
- 6495952
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.
This summary was generated by AI based on customer reviews.
Pain and irritation in my ears
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 months ago I bought the pro buds, unfortunately I will stop using them as it is irritating me and causing pain in my ears, the sensor material may cause some allergy reaction or it is just an indication of an infection.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sequeng2!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. For future reference, here are the handy links that you can check on how to use your Samsung earbuds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144242077
Thank you for choosing Samsung!
-Remie
- Cons mentioned:Fit
Wouldnt get these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like how they dont stay in your ear. Everytime i would wear them it felt as if i had to keep pushing them in or theyd fall out. Just stuck with my buds+ and ended up returning these.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Danielle. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
- Cons mentioned:Fit
To big
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To bulky and big. Didn’t stay in my ears. If you have small ears. These are not right for you. This even after changing the rubber piece.
I would recommend this to a friend - Cons mentioned:Fit
No good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have all samsung products except earbuds. These hurt my ears and make them feel wet inside only apple gen 3 work for me i would return them if i could
No, I would not recommend this to a friend - Cons mentioned:Fit
Samdung Cowlaxy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waaaaaay too big. And pretty much useless on any apple product that doesn’t support the app. Returned them for the Beats Fit Pro. Which are flawless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for reaching out. We are sorry that you find the Galaxy Buds Pro way too big for your ears. I understand how essential this is to have the buds convenient for you. Samsung is continuously improving its services, and please know that your feedback is vital to that process.
For future reference, you may check out this link on how to wear your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit:
https://www.samsung.com/us/support/answer/ANS00087422/
Should you need additional assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144174618
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Cons mentioned:Fit
Usually Samsung fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I returned item. These buds just didn't work out for my wife. Didn't fit her ears and she didn't like the sensitivity of the controls.
No, I would not recommend this to a friend - Cons mentioned:Fit
Ear buds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the original ear buds and loved them so i figured an upgrade would be beneficial unfortunately no matter which size i tried to use they hurt my ears
No, I would not recommend this to a friend - Cons mentioned:Fit
Samsung ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these with my phone, they are to big to stay in my ears, I've change the bud.. ...i should've purchased the beats
No, I would not recommend this to a friend - Cons mentioned:Fit
Awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it one star, I would. Do not stay on your ear at all. Awful fit. I've tried all the different pieces that came with the buds, no of them fit.
No, I would not recommend this to a friend - Cons mentioned:Fit
Honestly to bulky.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color, Just hate the bulky inside the earpiece! My ear are small and the fit was very uncofortable!
No, I would not recommend this to a friend - Cons mentioned:Fit
Case is poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do not stay in the case. You can easily loose them. They will fall out so easily. I dont know why they have a key ring. Purchased 2 smh
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Joseph. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
- Cons mentioned:Fit
Don't waste your money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money, battery life is extremely short and the contact points on earbuds were sharp and cut my ears. Very disappointed, went back to buds+
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Autumnmelo. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
- Cons mentioned:Fit
Nope .. not at all what i expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible..uncomfortable fit. Not at all happy with the sound quality. Slip out easily.. i went over a bump and they slipped out. Um just not for me!
No, I would not recommend this to a friend earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought samsung pro ear buds for hearing loss. they work some for assistance but sounds are often followed by tinnitus in the background making it difficult to hear things
No, I would not recommend this to a friend- Cons mentioned:Fit
Dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like how they fit. They fall so often. The sensitivity isnt great at all. I have to super tap on them to change the songs
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ladybug8a,
Thank you for bringing this to our attention. We are sorry that this did not live up to your expectations, your Galaxy Buds Pro keeps falling, and you're having issues with its tap control. We understand how this is important to you to use your buds seamlessly and without any problems.
Please visit this link on how to wear your Samsung earbuds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may visit our youtube video for some adjusting tips:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Here's another link to an article for some troubleshooting steps about the touch control of your buds:
https://www.samsung.com/us/support/troubleshooting/TSG01208806/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144208054
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Cons mentioned:Fit
Will not hold in ear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These fall out the ear very easy if you don't pay attention they will be loss
No, I would not recommend this to a friend Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought they would be better than the original Samsung ear buds but they seem about the same. Not really impressed with this, the pro doesn't sound any different
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Thatiger74,
Thank you for reaching out. We are saddened to hear that this did not meet your expectations. I know how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy Buds Pro to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144438948
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Cons mentioned:Fit
Poor case
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do not stay in the case. You can easily loose them. They will fall out so easily. I dont know why they have a key ring.
No, I would not recommend this to a friend - Cons mentioned:Fit
Avoid, poor fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor fit, fall out with normal use. Have never had an issue with samsung buds but these are a poor design.
No, I would not recommend this to a friend - Cons mentioned:Fit
Couldn't keep them in my ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. After several generations of Galaxy Buds, I returned these because they would not stay in my ears, no matter what I did.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Bella. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla