Customer Ratings & Reviews
- Model:
- SM-R190NZWAXAR
- SKU:
- 6495952
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.
This summary was generated by AI based on customer reviews.
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had a little while and have to take back. They cut in and out and shut off by themselves.
No, I would not recommend this to a friendCharging and pairing issues.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not entirely happy, buds do charge correctly they have pairing problems. They are going to be replaced within the next week.
No, I would not recommend this to a friendLess Than A Year and aBud Stopped Working
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 1 year old and the right bud stopped charging and will no longer recognize it being in the ear.
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, apparently i have an allergic reaction to the tips to the point of needing prescription drops for my ear infection. Of course I find this all over the internet that this is a problem samsung wont take care of, and I'm past being able to return them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Mike. We are really sorry the issues you may be experiencing with your Galaxy Buds Pro, and we would love to get more information from you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Nice had to return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return because my ears are really small and the adjustable ear plugs didn’t work. But beautifully made.
No, I would not recommend this to a friend- Cons mentioned:Fit
SMH
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible they dont stay in you ears you can hear a lot of outside noise
No, I would not recommend this to a friend - Cons mentioned:Fit
Jamie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item didn't work for me. Kept falling out of my ears
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vinyl075,
Thank you for getting in touch about this. We are saddened to hear about your recent experience, as the Galaxy Buds Pro keeps falling from your ears. I understand how important it is to ensure that your buds stay in place and not worry about slipping.
Please know that we are continuously improving our services, and your feedback is vital to that process.
Here's a link to an article for some tips on how to wear your buds:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may check out our youtube video for some adjusting tips for best fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144403875
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Cons mentioned:Fit
Expected more from Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They literally popped out of my ear and the sound quality sucked
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chromecast,
Thank you for sending this review. We sincerely apologize for the inconvenience this may have caused you, as the Galaxy Buds Pro keeps falling from your ears, and the sound quality is poor. I understand how essential it is to have your buds working correctly and not worry about falling out.
Here's a link to an article for some tips on how to wear your buds:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may check out our youtube video for some adjusting tips for best fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Please visit this link for some troubleshooting guides. Just toggle to which quality issue you're experiencing:
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Here's another link to optimize your sound experience:
https://www.samsung.com/us/support/answer/ANS00086163/
Should you encounter the same issue, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144304892
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Cons mentioned:Fit
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thr worst. I love Samsung but these do not fit right and will fall off if you walk
No, I would not recommend this to a friendBrand response from Samsung
Posted .We truly appreciate you sharing your experiences. We definitely want to provide great products and excellent customer experiences. This feedback will help us. ^Kayla
- Cons mentioned:Fit
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't fit well. I do not recommend purchasing
No, I would not recommend this to a friend Returned for a 3rd time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept having audio issues, 3rd return. Went with sony xm4 and love them. Using with a note 10+
No, I would not recommend this to a friendNot for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. I returned the item and got my refund. To synchronized with my lap top, iPad and phone. It required a lot of my personal information. I just wanted to use it to hear music and watch movies and not to be interview for my information. Why does it need access to my pictures on my phone?
No, I would not recommend this to a friend- Cons mentioned:Fit
Hear pad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't not properly fit in ears. Falls again and again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sufian,
Thank you for reaching out. We are sorry that this did not live up to your expectations, as your Galaxy Buds Pro keeps falling out of your ears. We understand how important it is to enjoy listening to music or calling your families and friends.
Please click on the on how to use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit:
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144171644
Thank you for choosing Samsung. Have a great day!
^Chrystel
Statics
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is so nice when it doesnt go all statically. A little painful on the ear..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Samsung - Galaxy Buds Pro. In line with this, here is a link that can help you take care of the static.
Samsung earbud has a static noise
https://www.samsung.com/us/support/troubleshooting/TSG01211003/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144346848
Have a great day.
^Charles
- Cons mentioned:Fit
Ear buds for a giant
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fall out of ears,continuously pause music,horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MrsPowell007!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving a review here. We truly appreciate your time letting us know of your concern about your earbuds. We are so sorry that your experience has been less than ideal. Please let me help. Please check this link on how to wear your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00082785/
Here is the troubleshooting link when your audio stops playing:
https://www.samsung.com/us/support/troubleshooting/TSG01200668/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144367117
Thank you for choosing Samsung!
-Remie
Wouldn't purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't last longer then about 3 months and I only used them for work
No, I would not recommend this to a friendDONT BUY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The music quality is terrible, the noise cancelling is terrible and the highs are horrendous. My battery life never got close to the advertised time, even with all of the features turned off. I would not reccomend spending 190 on these; go buy the galaxy buds plus, they are a night and day difference.
No, I would not recommend this to a friend- Cons mentioned:Fit
Loxt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay in ear. Fell out of ear and lost one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello nikki!
We appreciate you taking time to leave this review. We are also sorry to know that you are having an issue with your galaxy Buds Pro falling out from your ear when you use it. Please check this link that will surely help you on how to perfectly wear your earbuds.
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I’m including the contact information for our Social Support team for immediate support.
1.Customer Service Hotline: 1-800-726-7864.
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
4 .Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.:1144133280
Thank you.
- Remie
Samsung earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say i love these but my right one will not charge.
No, I would not recommend this to a friendI do not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were to big for my ear. I think the battery drain real quick
No, I would not recommend this to a friend