Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 5105 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 247 Showing 4,921-4,940 of 5,105 reviews
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Not for me

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW are these shiny! Too heavy and didn't stay in my ear holes.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Not worth the money

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad connectivity to my PC, falls out a easily when moving

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Idk these are good but act funny when I use certain apps.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth all the pennies!!! I splurged on myself which is something I rarely do all because these came out in purple. I must have all the purple things. The sound quality is amazing. The base in these little buds is better than in my car! (Here again I probably did blow the speakers 100,000 miles ago). The noise cancelling selling point is spectacular. Literally as I type this review I can not ear my son standing next to me asking why I forgot ranch at the store. (I only know what he is saying because he talked between tracks.) I have only own these adorable little buds for a few hours but I think I can call myself an expert on this issue. DO yourself a favor and go buy yourself a pair of these cute little cherubs! (I am guessing I forgot the Ranch because I used my pennies on these. And it is safe to say they are better than Ranch.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Galaxy Ear buds

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't like the case was square and the ear buds were too big

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi. Thank you for bringing this to our attention. I see you have some concerns about Galaxy Buds Pro being too big. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some helpful links for you.

      How to wear your Samsung earbuds
      https://www.samsung.com/us/support/answer/ANS00082785/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144236538

      Have a great day.

      ^Charles Samsung

  • Rated 2 out of 5 stars

    Not comfortable at all

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are way less comfortable than the buds plus and the live.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Komi!

      Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/

      Another way is to use buds sleeves for a tight fit.
      https://www.samsung.com/us/support/answer/ANS00087422/

      For additional assistance, I include the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144240098

      Thank you for choosing Samsung!

      -Remie Samsung

  • Rated 1 out of 5 stars

    Muddy

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Listened to music on these for 5 minutes. Muddy frequency response. Very disappointing. These buds stayed in my ears fairly well, and they are very unobtrusive, but the sound killed the deal. Samsung needs to up its game with their buds. There are many others that sound far superior.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hard to ajust.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to adjust i have larger ears they dont fill right!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ehh

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too small for the customer who has small lobes to hold the earbuds

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BEWARE !

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEWARE ! worst earbuds I ever mistakenly bought , should have gotten Boss ones, charge doesn't last much , left piece looses connection so fast - ridiculous, spoke to samsung customer service .WORTHLESS rude people .. NEVER AGAIN will buy samsung earbuds

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,


      Thank you for reaching out. We sincerely apologize for the inconvenience this may have caused you, as the other piece disconnects often, and you're having issues with the battery life. Samsung understands how essential it is to have your device working correctly.



      Please click on this link to troubleshoot and increase the battery life of your Galaxy Buds:
      https://www.samsung.com/us/support/answer/ANS00078081/

      Also, click on this link to troubleshoot your Buds from disconnecting:
      https://www.samsung.com/us/support/troubleshooting/TSG01208805/

      You may as well click this link to have your device updated for better performance:
      https://www.samsung.com/us/support/answer/ANS00078087/


      Should you encounter the same issue, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

      Reference Number: 1144157546


      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Rated 2 out of 5 stars

    Just Okay

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like noise canceling only last for 4 hours

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Its an ok buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keep losing signal. Otherwise i like the ear buds.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor sound quality

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very disappointed in the sound quality. Ask the reviews say great sound quality. You've got to be kidding me. They have almost no bass whatsoever. My $40 skullcandies sound way better. I'm taking these back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor sound quality

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned these due to poor quality sound. There was some distortion to the sound, not all the time, but enough in one day to return them for something else. I had hoped these would be great, but very disappointed.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Teresa. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla Samsung

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit, Touch controls

    Rated 2 out of 5 stars

    I really wanted to love these

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really really really wanted to love these. From the seamless bluetooth pairing, to the sound being excellent and the best ambient I have ever experienced. Sounds good right? I was sold on these until I went out for a 3 mile walk and they kept falling out of my ears. I tried all of the different ear shape pieces that comes with the headphones and none of them stopped this issue. I really miss the piece of rubber from the last galaxy buds that provided a more solid fit. Not a deal breaker until I realized while on the phone during my walk if one of the buds was on the verge of popping out, the second I lay a finger on the bud it hangs up on the person I am talking too. Even though on the app I have BLOCK ALL TOUCHES turned on. This happened to me multiple times and decided that I had to return them. Major flaw that really broke my heart because like I stated earlier I really loved these. Hopefully the next version stays in the ear better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No app with Apple

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just turned them on wasn't even on Youtube they just made a ear piercing screech without me playing any audio or touching the earbuds. Would like to return these for full price.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Just ok

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say these earbuds are just average for the price. They do have higher end features such as active noise cancelling, ambient sound, and touch controls, but the sound is not that impressive. I have a pair of Google's Pixel Buds and they actually sound a lot better. While those are not perfect, for me, the most important thing is sound quality. These aren't bad, but they're not as good as I expect for this price range. They do have some control over sound through the Samsung Galaxy Wear app, but they are preset (i.e. bass boost, treble boost, flat, etc.). For me, the ambient sound is weird. There was the ability to change the effect between basically, low, medium, and high, but with a recent update, that is gone and it's basically low or high now. I don't like it and have stopped using it. I can see it being really useful, but it's either too low or too loud for me. Active Noise cancelling is available as well, but honestly, I can't tell when it's on or off... Doesn't seem to make a difference for me. I will say that they do fit well in my ear and stay in place pretty good. They are comfortable enough to wear for hours. However, the battery will probably die before they become uncomfortable. Having active noise cancelling on really henders the battery life. I can get only a few hours out of them when that's active and I'm using them for music and phone calls while working. So for me, if they were like half the price, they would probably be a pretty good deal. But for what they are asking for them right now (around $200), I'd spend that money elsewhere.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Quit working after 3 weeks

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These quit working about 3 weeks after I purchased them in August 2022..only 1 side works. Im sure they are warranted by Samsung but still sold to me by Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bose is the way to go!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some reason gave me an ear infection had to back to my old one that are not wireless hence why i bout these. and even with noise canceling i can still hear background . ill stick to bose.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Writing a bad review about the Samsung product just because I don’t like Samsung because they make their stuff from cheap materials and me I’m a rich guy I don’t need that cheap stuff in my life!

    No, I would not recommend this to a friend