Customer Ratings & Reviews
- Model:
- SM-R190NZWAXAR
- SKU:
- 6495952
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.
This summary was generated by AI based on customer reviews.
Wont charge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for Christmas and they won’t charge. They are out of the window to be returned and haven’t been able to figure out how to get help from company.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Marsha!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving a review here. We sincerely apologize that your earbuds are not charging. We at Samsung only want our customers' best welfare while using our products. Let me help. Here's a troubleshooting link if your Samsung earbuds are not charging:
https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-charge
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144312505
Thank you for choosing Samsung!
-Remie
not a good idea
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these were not very comfortable and constantly fell out of my ears even after trying different tips that were provided. i did a return
No, I would not recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Fit
Great sound, Horrible fit!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound, they sound great. The ANC and Ambient are cool too. They don’t stay in my ears tho. I am constantly fiddling with them to keep them in correct position. I am Samsung everything and I think they could have done a better job with this issue.
I would recommend this to a friend bluetooth sold by best bay very bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Bluetooth are very bad, they are barely 2 months old since I bought them. I've only used them for an hour a day and they can't fully charge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving a review here. We sincerely apologize that you are having a charging issue with your earbuds. We at Samsung only want our customers' best welfare while using our products. Let me help. This troubleshooting link if your earbuds are not charging:
https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-charge
Another link about your earbud's battery life:
https://www.samsung.com/us/support/answer/ANS00078081/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144271469
Thank you for choosing Samsung!
-Remie
- Pros mentioned:Bass, Comfort, Sound quality
Great headphones that are super comfortable.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these...comfortable and sound great. Barely notice they are there until the bass starts coming through.
I would recommend this to a friend Terrible product!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They constantly fall out and were not comfortable at all. Sound was also subpar to the other buds in the samsung lineup
No, I would not recommend this to a friendNot as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects frequently. outdoor Phone call conversation is not easy because the person I talk to can't hear me clearly .
No, I would not recommend this to a friendEarbuds that I never purchased in there on my cred
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never purchased these I'd have no idea how they're on my list evidently I'm paying for them. Going to call now.
No, I would not recommend this to a friendLow quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low quality, bluetooth keep disconnect, the mic very bad, very annoyed
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Impressive bass, good user experience with app
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First - I was most impressed by the bass quality, given the form factor here. Obviously, there are a lot of "true" wireless headphones on the market now offering a range of sound and user experiences. These rise to the top of both, as they should, with one caveat: requires you have an android phone and download the required app. If you do, these pair very easily and function alongside the case. If you don't want the app or you have another phone OS, the user experience is just like any other bluetooth wireless headphone experience. As for the sound quality - everything sounds excellent and the voice quality over the phone was very good as well. The active noise cancellation met expectations and the transparency mode did as well. As stated before, users that want a lot of bass in their ears will enjoy these. I don't think you can get much better unless you go to another form factor (over ear). I think the battery life could be improved, but the bud/case solution very much alleviates that issue. I tend to listen to mostly podcasts, and when I do, it's only in 1 ear. I get all day use by just swapping ears. I only use both if I'm working out with music or if I want to tune out from the world (like when I have to go grocery shopping amidst the pandemic). If you listen to music for your entire day, or like to take advantage of the noise cancelling at all times (doing so in one ear is discombobulating), you might want to look for alternatives that go longer than 4-5 hours. The USB-C charging is nice. It's a much better solution than micro, and I would never buy anything this expensive with micro again, given the reliability. Overall, I would recommend these to anyone with the budget and with an Android.
I would recommend this to a friend THESE SUCK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORST HEADPHONES TO BUY. I LOVE SAMSUNG BUT THESE JUST SUCK. RETURNED THEM AND BOUGHT APPLE AIRPODS TO WORK WITH MY SAMSUNG ULTRA.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Wont buy them again
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They stop charging and they make a weird sound Wille im using them i don't recommend them
No, I would not recommend this to a friendBuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found out once I got home that these did not work with my device the way we were told they would and I had to return them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy again the battery live starts ok after a month very short.
No, I would not recommend this to a friend- Pros mentioned:Comfort, Sound quality
Great and comfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love that these buds are comfortable in your ear and are unnoticeable when wearing them. Sound is great.
I would recommend this to a friend Samsung EarPods
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy employee recommended these earbuds got them home unwrapped used him static not clear sound returned them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
- Pros mentioned:Sound qualityCons mentioned:Fit
Samsung got this one almost perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Superior sound. Had some problems with fitting but got it worked out. Still can't believe the sound and the ease of use from switching to calls and changing volume to skipping and repeating tracks. Great product!!
I would recommend this to a friend Don't trust BB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't believe the 'get it tomorrow' lies. Ordered mine 2 weeks ago and they still haven't shipped yet.
No, I would not recommend this to a friendAllergy Warning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Changed some material of the buds and my wife is allergic to the new materials so i took hers back.
No, I would not recommend this to a friendLeft earbud no sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely upset. Left ear bud went silent after just a few uses and NO drops. 1 day after return policy was up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla