Customer Ratings & Reviews
- Model:
- SM-R190NZWAXAR
- SKU:
- 6495952
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.
This summary was generated by AI based on customer reviews.
Bad case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case stopped working charging them after two months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shadoeman!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Galaxy Buds Pro. We are so sorry for the inconvenience that this has caused you when your earbuds case stopped charging after two months. Let me help. Please check this useful troubleshooting link on what to do when this issue occurs:
https://www.samsung.com/us/support/troubleshooting/TSG01206422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144365011
Thank you for choosing Samsung!
-Remie