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Customer reviews

Rating 4.5 out of 5 stars with 12962 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 12,962 reviews
  • Rated 2 out of 5 stars

    Not worth the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought these were supposed to be excellent earbuds but honestly my experience with them arent good at all while they do remaine in your ear sometimes you have the feeling if them falling out and when you push them in they shut off. I have had conversations on the phone and the other party could barely hear me or they just cut off and yes they were charged. At this point i dont know what would be the best ones to get.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ⭐⭐⭐⭐⭐ The Samsung headphones exceeded all my expectations! The sound quality is exceptional, with deep bass and crisp highs that make every track a joy to listen to. The design is incredibly comfortable, fitting perfectly and feeling light even during extended listening sessions. The connectivity is fast and stable, and the battery life is impressive, allowing for hours of continuous playback. The noise cancellation feature is also noteworthy, providing an immersive listening experience. Overall, these headphones offer the perfect combination of quality, comfort, and technology. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Connectivity, Sound quality

    Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my Samsung Buds 2! The sound quality is incredible, delivering a crisp and immersive audio experience. The sleek design and comfortable fit make them ideal for extended use. The touch controls are intuitive, allowing easy navigation without reaching for my device. The seamless connection with my phone enhances the overall user experience. Impressed by these features, I decided to gift a pair to my brother for Christmas. His reaction was priceless – he loved them as much as I do! The Buds 2 make a perfect gift, combining style, functionality, and impressive sound. It's a joy to share the exceptional experience with those close to me.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad quality.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of them don’t work no more you can’t use it no sound , seems with the sweat stopped working , no use. I thought because it was a brand name I wasn’t going to need an extra warranty like any other Samsung product , that. Have plenty, didn’t buy one. Lost receipt, oh well took as a lost .

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Nyhk69!

      Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern concerning your Galaxy Buds+ True. We are so sorry that one earbud no longer has the sound. Let me help. Here is a troubleshooting link that will check a couple of reasons why your earbud is no longer working:

      https://www.samsung.com/us/support/troubleshooting/TSG01111323/

      Another helpful link on how to clean your Samsung earbuds:
      https://www.samsung.com/us/support/answer/ANS00086123/

      For additional assistance, I include the contact information for our Social Support team for immediate support.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144225516

      Thank you for choosing Samsung!

      -Remie Samsung

  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    I use them everyday

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite earbuds that I've ever owned. I've used these things every day for a year and a half now and I still love them! - The sound quality is great - They are easy to connect to other devices - It has a long battery life and it's very easy to charge - They stay in my ear when exercising, and I appreciate the different buds you can change to match your ear size I usually lose them, but the Galaxy Wearable feature makes it easy to find them again As for the price, I find it reasonable compared to other earbuds, and considering the quality and how long they have lasted. I love, love these things!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 4 out of 5 stars

    A comfy upgrade from wired buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, nice features such as auto connect and disconnect when removing and replacing in the case to create more hands free and less work fidgetting with your phone. Sometimes when opening/closing the case they do pop out of their spot so be careful not to lose them (ours fell out in the driveway overnight, thankfully still worked like a champ!) Only downsounds is the "touchpad" on the earbuds seems to be a little tricky at picking up our gestures at times, so answering phone calls or pausing music doesnt always respond the first few attempts. Nice to be able to locate them easier than our old wired earbuds if we set them down and forget where. Great charge and battery life. A good fit for multiple ear shapes

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Unbeatable Sound and Comfort!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Samsung Galaxy Buds2 True Wireless Earbud Headphones in white, and I am absolutely thrilled with them! The sound quality is phenomenal—crisp, clear, and with just the right amount of bass. Whether I'm listening to music during a workout or catching up on podcasts during my commute, these earbuds deliver exceptional audio performance. The comfort is another big win. They fit perfectly in my ears and stay secure, even during vigorous activities. I've worn them for hours without any discomfort, which is a game changer for someone who's struggled to find well-fitting earbuds. Battery life is impressive; I can go almost a full day without needing a recharge. The charging case is sleek and compact, making it easy to carry around. Plus, the touch controls are intuitive and responsive, allowing for effortless management of music and calls. Moreover, the active noise cancellation feature is a standout. It effectively blocks out background noise, allowing me to focus on what I'm listening to without distractions. Overall, the Samsung Galaxy Buds2 are a top-tier choice for anyone looking for reliable, high-quality earbuds. The combination of excellent sound quality, comfort, and additional features like noise cancellation make them worth every penny. Highly recommended!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    horribly let down

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not even sure where to begin as I am extremely disappointed and confused. I've had them for a grand 30 mins, just took them out of the box. I have to say I personally hate the touchpad and the constant beep beeps, but thats not the real issue. The sound quality to me, is like I'm listening underwater... they sound muffled... distant... HORRIBLE. They dont seem to fit well in my ears at all. They stay in there, but they don't FIT in my ear to deliver sound. I'm flabbergasted. I don't know if they're defective, if they just don't fit well enough. No idea. But its a $150 paper weight purchase I am stuck with.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Lynsey, thank you for reaching out. We understand how frustrating it can be when expectations don't quite meet. Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/) to an article that will help you troubleshoot the low or poor audio quality. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you adjust the earbuds for the best fit. ^Elizabeth Samsung

  • Pros mentioned:
    Battery life, Connectivity, Fit

    Rated 4 out of 5 stars

    I like!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised at the fit! My last pair kept falling out but these stay in until I take them out. The sound is clear. The only problem I have is the difficulty I experience attempting to answer the phone with my buds. I finally learned how to end my calls with my buds. I suspect that my inability to answer and end calls probably comes from my own actions, rather than a glass with the buds themselves. Battery has a good life. Pairing and connection was seamless. Oh, and love the lavender color. All-in-all, a great set of buds.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Very Pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally had the regular earbuds for about 2 years and I gotten used to them. THEY ACTUALLY FIT MY EAR! I lost them and I guess it was time to "upgrade" to a new pair. I was torn between the Live or Earbuds+, After looking at the Live, I knew that they wont fit my ear, because my ears aren't part of the "1 size fits all". I decided to go with the Earbuds+ and I am glad I did. Pros. 1. Sound quality is much nice and the earbud will not fall out (keep wax out your ears). 2. They have this Ambient Sound that you can hear background noise up to 4 levels. When I say OMG, I mean OMG! You can hear the lightest sound from a TV and hear your own voice extremely clear. I think this could be the new and improved hearing aids (no joke). 3. They look exactly like the 1st generation earbuds. 4. Battery life is much better if you are a heavy user. 5. I love the black better because it looks more modern and blends in well with all attire. 6. Very easy to install on Samsung devices, just open your wearable app and open up your earbuds+ case and BOOM it is ready to connect lol, Hard huh? 7. Can see much earwax in these as the lighter colors. Cons 1. I is extremely easy to see and leave finger prints on it. 2. When laying them down somewhere, they are very easy to be misplaced because that black looks like a shadow. 3, Very slick case, so expect it slip out of your hand often.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Overall Great Wireless Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall these are very good wireless headphones. The PROs: The fit is comfortable. You can leave these in for a while and not have it irritate your ear. They also stay in during vigorous movements like running, twisting your head quick. They've never fallen out when training in the gym. The battery life is excellent. I think these were near the top in terms of battery life versus competitors. Overall good sound quality. The sound is clear. Good lows (when fit properly, more on this later), mids, and highs. Controls are intuitive and can be customized using the app. The CONS: (these are more preferential and based on my experience and why I didn't give five starts; these are small negatives given the overall performance of the headphones) The fit of the rubber ear cones could be improved. I have larger ear canals (apparently) so it's tough to get a good seal sometimes. This negatively effects the sound, more so the bass/lows. I have to fiddle with them and my ears to get it in a good spot. They could do with larger rubber inserts available as part of the package or as a separate purchase. The sound is not very loud. I use these primarily during weight training. So I like my music to be loud. It's good enough for me to keep using them during weight training. However, the wired Bose headphones I used previously were much louder.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Connectivity, Sound quality
    Cons mentioned:
    Grip

    Rated 4 out of 5 stars

    Solid Headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these headphones for 2 weeks and I am happy with the purchase. Sound quality is very good for the price point and battery life and ease of connecting to new devices is very convenient. Outer surface of the headphones is rather slick, making them a little difficult to handle when putting/taking them in/out of the case.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped working suddenly

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stopped working suddenly and I went to back to best buy and they could not do anything and I lost my money

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Cons mentioned:
    Grip

    Rated 4 out of 5 stars

    Galaxy Buds2

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More like a 4.5 star, but not an option. Things I like: it fits nicely in my ears. Sound is nice, but I'm just an average user, not one that needs all the bass, tremble, etc. Battery lasts long enough for my usage. Things I don't like: They are slick so you need to be careful when handling. They hurt my ears (not ear cannel area) when in for an extended amount of time. Definitely recommend you give these a try!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Connectivity, Fit

    Rated 5 out of 5 stars

    Excelent sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found the perfect sound for my ears, they adapt very well to the ears, it has options to improve the sound from the Samsung phone, they are incredible and the best thing is that their battery lasts a long time, I recommend them, I do not regret having bought them, they are easy to use and excellent qualityand easy to connect

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Gorgeous great sound

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loud sound the color is really unique and very cool the earbud fits really good in the ear will not fall off very easily it last a long time and charges really fast great sound great fit top 3 earphones ive ever own

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Connectivity, Sound quality

    Rated 5 out of 5 stars

    OMG so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These buds and case got caught in my family's laundry 3 times in a row and they work perfectly still. Like???? How!! I'm amazed. I've had them since April, the battery life is awesome. You can change the settings on the app for what you want the gestures to be. When I hold my finger on the right bud to turn up the volume, hold on the left to turn it down. Tap it to pause the music and hang up the phone, double tap to skip the song. I got a skin to put on the case and the buds and it matches the skin I got for my phone. The sound quality is great, even after 3 washes lol! I don't use them for a long time throughout the day so one charge lasts me about a week or two. I just use them when I'm doing dishes at work or if I'm working late. The connectivity is good, they don't disconnect randomly and you don't have to worry about wires snagging, which is the point obviously, but it's amazing. They don't have a good range, though. That's not a huge problem because you need your phone if you want to change the settings or change the music, etc, but I leave my phone places on accident so I have to back track sometimes. The different equalizer settings aren't that different. I like the ambient sound setting a lot. It uses the mic to record and play in real time whats happening around you. It's very strange and sounds like an ASMR video but it's still a really cool feature. They are noise canceling to an extent. They do its job as far as that goes but there's still slight sound that can come in. You'd have to be playing music in order for it to cancel out about 95% of the noise. TL;DR It's absolutely water proof, my family washed it on accident 3 times. They still charge, the case still charges, the sound is still good. 5/5 Battery is good 5/5 Sound is good 4/5, wish it was more bass-y Connectivity is good 4/5 Noise canceling is 4/5 4.4/5 stars overall.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 5 out of 5 stars

    Great earbuds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are very comfortable and easy to use. They paired seamlessly with my phone. They came with additional silicone ear pieces which I needed to switch out to fit me better. I use them daily on the treadmill and I'm never concerned about them falling out. The battery life is exceptional!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have received my head phones and 2 weeks later I was jacked I try to call the number one the box well the warranty and they said they can't help me because I didn't get the stolen warranty there was no option when I purchased this idem I spend over $200 on this order . I will never spend money on you guys again. I still have the box but not the earphones

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Amazing sound quality! Not for active people.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: -Amazing Sound Quality -Comfortable -Ability to hear your environment, or not! -Great charge time and battery life Cons: -Learning curve to the controls -Accidental activation of controls when adjusting earbud placement Who is this for? If you enjoy music and quality sound, this is for you. However if you are very active, I would be weary as you will be adjusting these in your ears A LOT. Extra words: These are great! I’m hearing things I never have before in some of the songs I constantly listen to. You can almost hear the air in the music. However, I am moving these things constantly back into my ear, and with it being touch controls, I’m activating things I’m not necessarily looking to do. Sometimes the innovation in these products is overlooked by something as simple as keeping it in your ear.

    I would recommend this to a friend