Customer Ratings & Reviews
- Model:
- SM-R170NZKAXAR
- |
- SKU:
- 6347460
Customer reviews
Rating 4.4 out of 5 stars with 8242 reviews
(8,242 customer reviews)Rating by feature
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Battery Life4.4
Rating 4.4 out of 5 stars
- Connectivity4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the Galaxy Buds True Wireless Earbud Headphones, particularly for their exceptional sound quality, comfort, and long battery life. Many users have praised the earbuds' snug fit and easy connectivity, making them ideal for everyday use. While some users have expressed concerns about the volume and bass levels, the overall positive feedback highlights the earbuds' value for the price.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great sound, the perfect product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good excellent Very good excellent Very good
I would recommend this to a friendRated 2 out of 5 stars
Unsatisfied
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have two pairs 1 for me and 1 for my partner they worked well for a while but 1 pair barely holds a charge anymore and 90% of the time when talking on the phone they person on the other end starts sounding like a robot so bad I can't understand them this is very annoying. The other also has lost the ability to hold a charge. We do use them quite a bit either for music or calls so I did purchase replacement plans so we will see how that goes.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, Anaek. We are really sorry about any performance issues you may be experiencing with your Galaxy Buds, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Rated 5 out of 5 stars
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best ear buds i ever owned and the sound great
I would recommend this to a friend- Pros mentioned:Fit
Rated 2 out of 5 stars
Good but.....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the inner ear fit and feel but it loses connection to my phone has done it on 2 different Samsung phones. Will have to contact Samsung for further help.
This review is from Samsung - Galaxy Buds True Wireless Earbud Headphones
I would recommend this to a friendBrand response from Samsung
Posted .Hello Marisa, thanks for reaching out! We would definitely like to look into this issue further for you. Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth
Rated 2 out of 5 stars
Meh!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the buds about 3 months ago...lost them already! I loved the seamless integration with my Active Watch 2 and Note 9. My ears are extremely small and the buds were a bit too large. The one reason I purchased was the feature that allowed calls to be answered and made. I wish I had known the mic was absolutely horrible before purchasing. No one could hear me and made reference to that fact that I sounded "garbled". Please fix Samsung because I would be the first in line!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello annlyrenee, we apologize that this has been a less than ideal experience. If you find your earbuds, please follow this link (https://www.samsung.com/us/support/troubleshooting/TSG01204028/) to give these troubleshooting steps a try! The article will help you resolve the sound issues during calls. ^Elizabeth
- Cons mentioned:Volume
Rated 2 out of 5 stars
Returned them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t care for them. Trebly even though you can adjust them. I’m not someone to listen to my music super loud but these earbuds don’t get very loud. Returned them for AirPods
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Rated 2 out of 5 stars
So
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Galaxy ear buds my friend called me when I was in the train had a hard time talking with my friend for music jammin out is good talking on the ducks for me
I would recommend this to a friend Rated 3 out of 5 stars
Ear Buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had them for a year and one ear bud stop working and best buy asked me to bring them in because they still had a manufacturers warranty only to tell me I had to contact Samsung. What a headache
I would recommend this to a friendRated 3 out of 5 stars
Awesome headphones but broke because of case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but they fell out of the case somehow in my pocket and ended up on the ground to later be stepped on by my coworker and cannot replace them cause it's considered an accident, so 3 stars based off that
I would recommend this to a friendBrand response from Samsung
Posted .Hello Floyd1, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Rated 2 out of 5 stars
Awful in my opinion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a world where wireless technology is somethig we yearn for, this disappointed me in a lot of categories. First the good. Sound isolation is AMAZING!!!! I can't hear anything or anyone with these in. It's pure Bliss at times. With that being said. The controls were really good at first , but then they got worse. The touchpad sensors are annoying. To adjust your headphone if you need to, youres almost always stopping music or whatever your one tap or hold is. The microphone is AWFULLLLLL. I have to talk very loud to be able to hold a conversation. Samsung is a multi billion dollar company and has failed in this regard.
No, I would not recommend this to a friend- Cons mentioned:Volume
Rated 2 out of 5 stars
Too heavy and not loud enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds are very heavy and tend to fall out of my ears frequently. They aren't loud at all and simply arent worth the money, you're better off going for another brand.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Not as good as I thought
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that I don't have to wear both ear phones pieces. I don't like the quality of it being a Samsung product. It feels cheap and doesn't have a weight to it. It does not block out noise.
No, I would not recommend this to a friendRated 3 out of 5 stars
good reception
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.have good reception. but over a whole day, they are not as comfortable as my previous earpiece. Also, can't get the double click to work to answer the phone, and that's the main thing I use them for.
This review is from Samsung - Galaxy Buds True Wireless Earbud Headphones
No, I would not recommend this to a friend- Pros mentioned:Fit
Rated 1 out of 5 stars
Bad connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am one who likes to listen to music while walking, with these particular ear buds the sound of my music goes in and out, if I turn my head a certain way while walking. I have to carry the phone close to my ear in order for the connection to be perfect. If I am carrying the phone in a side pocket on any workout gear the connection is poor as get back. The one thing I do like is how snug they fit in my ears while walking or jogging
This review is from Samsung - Galaxy Buds True Wireless Earbud Headphones
No, I would not recommend this to a friend Rated 3 out of 5 stars
Could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally had to return these due to not fully charging and poor call quality. An update was provided, though it's better, it's still not the best. I also have small ears and they can be quite uncomfortable.
No, I would not recommend this to a friendRated 3 out of 5 stars
Not bad for price
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds works really good for watching movies on your phone. But I have to say that using them for phone calls are not what I expected. People constantly telling me they cant hear me.
No, I would not recommend this to a friendRated 2 out of 5 stars
Great reception, awful output
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned these for about a month. I own a Samsung phone and assumed ear buds from the same company would be great. When I use the ear buds, I receive clear reception from whomever I'm talking to. However, everyone I talk to says I sound muffled on their end and it's difficult for them to understand what I'm saying. I've adjusted to settings multiple times, but the result hasn't changed. It's frustrating bcuz the LG Tone headsets I've used for years appear to no longer be sold, so I'm forced to use earbuds and haven't been able to fond a "good" pair yet.
This review is from Samsung - Galaxy Buds True Wireless Earbud Headphones
No, I would not recommend this to a friend- Cons mentioned:Volume
Rated 2 out of 5 stars
Not happy with them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume is very low. I tried to watch a movie in a flight, I was not able to listen it. I had to add CC. I am not really happy with them.
This review is from Samsung - Galaxy Buds True Wireless Earbud Headphones
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sparky, we apologize for any inconveniences this may have caused. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/) to an article that will help you troubleshoot the audio quality. ^Elizabeth
Rated 3 out of 5 stars
ok, but not great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise reduction and the sound is pretty good, however, the microphone is not very clear on phone calls. The person on the other end of the call complained about my voice quality.
This review is from Samsung - Galaxy Buds True Wireless Earbud Headphones
No, I would not recommend this to a friendRated 3 out of 5 stars
Its just ok.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality is pretty bad considering the price tag but that's really the only complaint other than that. They work as intended but you'd get better sound from some wired skull candy headphones
No, I would not recommend this to a friend




