Customer Ratings & Reviews
- Model:
- SM-R170NZKAXAR
- SKU:
- 6347460
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the Galaxy Buds True Wireless Earbud Headphones, particularly for their exceptional sound quality, comfort, and long battery life. Many users have praised the earbuds' snug fit and easy connectivity, making them ideal for everyday use. While some users have expressed concerns about the volume and bass levels, the overall positive feedback highlights the earbuds' value for the price.
This summary was generated by AI based on customer reviews.
They were OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear phones are great, but they are priced a bit too high.
I would recommend this to a friend- Pros mentioned:Battery life, Fit, Sound qualityCons mentioned:Volume
Excellent earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent buy. Was worried as I had read the volume was to low. Changed settings in the app for the touch pad to be volume. Got them set to near max so I can control it on the phone(note9). Changed the pad to ambient sound. It sounds perfect now. A perfect fit with the extra tips and ear piece. Sound has a very good spread from base to treble. I’m very impressed with the battery being they are so small. Love the bluetooth range and the fact I can use just one at a time and no affect on the performance. 24 hours so far and love these earbuds.
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is happy to have you as a satisfied customer, Derek. Thanks for the 5 stars. ^Elizabeth
Good earbud
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I rated average because one of tge earbud went bad.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, Grobi. We would love to get more information about your experience so that we can better assist you. Feel free to contact us at 1-800-Samsung. ^Kayla
Terrible call quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everybody says they can't hear me. The microphone is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Santiago, thank you for bringing this to our attention! Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111319/) to an article that may help you troubleshoot the issue. ^Elizabeth
Good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features. Expected a little bit for sound quality.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Smari1077, thank you for the feedback! We value you as a loyal Samsung customer. ^Elizabeth
None for this item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.None for this item at this time, maybe later after one year.
No, I would not recommend this to a friendDoes not maintain connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not hold well in ear and loses connection with caller.
No, I would not recommend this to a friendNot the best for running
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When i put my ipod in my pocket it starts to skip.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello heather45, we are continually improving our products and services, and your feedback is vital to that process. Thank you for being a part of Samsung. ^Elizabeth
Sound not very good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy another pair due to the low sound quality.
No, I would not recommend this to a friendThey’re not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these buds sounds a little fuzzy on some calls.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Melanie, thank you for bringing this to our attention! Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111318/) to an article that will help you troubleshoot the issue. ^Elizabeth
Not recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't hold a charge and the clarity suck. Not recommended
No, I would not recommend this to a friend- Cons mentioned:Volume
was great when they worked
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved it at first, then all of a sudden the right bud went about 25% volume. Couldn't figure out how to fix the issue. Will not buy another pair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Shotburrito, we regret to hear of your experience with these earbuds. We apologize for any inconveniences this may have caused. We would love the opportunity to look into this matter further for you. Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth
Not as awesome as I expected!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought to use with my samsung note 9. After about 2 hours of use, the person on the other end says I sound like a robot or far away. The range to walk away from your phone is horrible. Now after only 4 months, only one earbud works. Very disappointed!
No, I would not recommend this to a friendKeeps falling off ear
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay in ear very well. Can be easily lost.
No, I would not recommend this to a friendHaven't used them yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used them yet still in box. Will ooen soon.
I would recommend this to a friendAlright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picks up a lot of background noise when on the phone.
No, I would not recommend this to a friend- Pros mentioned:Battery life
Poor Battery Life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is horrible. I got a good hour out of the buds. The case I had to charge everynight. I changed my skullcandy buds in for these. Which gave be awesome battery life.
No, I would not recommend this to a friend Peple comment that I am in A tunnel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio for me is good, but mic on telephone calls is poor
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was great while i had them. I was cleaning the tub in my bathroom and one of the earbuds fell out and went down the drain. I am disappointed that i spent that kind of money and purchased the protection plan and now i only have one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sarah, thank you for bringing this to our attention. If you've lost one of your earbuds, you can purchase a new pair or continue to use your single earbud with the phone the earbuds were previous paired to. A single replacement earbud cannot be purchased. You can connect the remaining earbud to a new phone the exact same way you would connect both earbuds using the Galaxy Wearable app. ^Elizabeth
Not great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll admit I am a bit of a sound snob so these buds did not meet my sound quality needs. I tried them out because I like the Samsung brand but they need to ditch the AKG partnership. I would recommend Bose or JBL for anything stereo.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JohnDoe, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth