Customer Ratings & Reviews
- Model:
- SM-R170NZKAXAR
- SKU:
- 6347460
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the Galaxy Buds True Wireless Earbud Headphones, particularly for their exceptional sound quality, comfort, and long battery life. Many users have praised the earbuds' snug fit and easy connectivity, making them ideal for everyday use. While some users have expressed concerns about the volume and bass levels, the overall positive feedback highlights the earbuds' value for the price.
This summary was generated by AI based on customer reviews.
Galaxy Earbuds didn't work for me.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Galaxy Earbuds. The earbuds kept falling of my ear everywhere I went. For the money I spent on this product it's not worth.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Step, thank you for bringing this to our attention. We apologize for any inconveniences this experience may have caused. Please follow this link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you adjust the earbuds for the best fit. ^Elizabeth
Great while they still work.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've gone through 4 pairs of these between myself and gifts that I've given over the last several years. Two pairs have an issue where one of the earbuds stops taking a charge. Then they become fancy earplugs. If you choose to gamble with them, get the extended warranty; you'll need it.
No, I would not recommend this to a friendGalaxy buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every pair I bought had problems with the right earbud just quitting. Upgraded to the buds+ and we'll see how they do
No, I would not recommend this to a friendUnsure
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These didn't work when I needed them to. Probably if I had a little more patience it would have worked out. Returned them
No, I would not recommend this to a friendCheaper at walmart
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaper at Walmart. I found them cheaper at Walmart which was disappointing. Also not great audio when on the phone
No, I would not recommend this to a friend- Cons mentioned:Charging
Great sound, they don't last.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than a month, the left bud stopped charging. I hope they still are warranty covered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ralph, thank you for bringing this to our attention. Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01206422/) to an article that will help you troubleshoot the issue! ^Elizabeth
- Cons mentioned:Charging
Left ear bud stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My left earbud will no longer charge only the right one I haven't even had them for 3 months
No, I would not recommend this to a friend Right ear bud will no longer connect to any phone.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were great for the month and a half that they worked. The right ear bud will no longer connect to the phone. I've unpaired them, uninstalled the software, reset my phone to factory. Nothing worked. I tried to contact Samsung support but the person had no idea what they were talking about and told me I had to find a Samsung Phone specialty store to have an engineer look at them to find out what's wrong.
No, I would not recommend this to a friendNot impressed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked well the first couple of weeks and now it's been two months since I purchased them and the right side doesn't work at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Shell, we apologize that this has been a less than ideal experience. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111319/) to an article that will help you troubleshoot the issue. ^Elizabeth
- Cons mentioned:Charging
Thumbs down
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to take back because the right one was not charging. Had not even had them for a month.
No, I would not recommend this to a friend Buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second pair I purchased in a little over a year. Somehow one bud wasn’t working. Thank god for the protection plan
No, I would not recommend this to a friendRight ear bud stopped working after 2 weeks...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were used about 5 times for less than an hour each time. Now the right bud has gone out. Of course Best buy only has a 14 day return policy. So essentially a $120 paperweight. From a person with galaxy watches, phones, and Samsung TVs, it's getting really tiring to continue buy products that aren't lasting/minimally updated.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Arthur, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111319/) to an article that will help you troubleshoot the issue. ^Elizabeth
Not happy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don't really stay in your ear. If you slightly touch them they automatically hang up your phone call. No volume control.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lynette, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Defective item. Call quality is non existent.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't start to use them until 2 weeks after I got them. They sond of as headphones but the call quality is terrible. I constantly have to disconnected them so people can her me on call if there is even minimal background noise. I thought I just needed to adjust the settings but none of that worked. Now it appears that I'm stuck with them as there is a very short return window.
No, I would not recommend this to a friendAlmost Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buds didn't work outside when walking. Inside they worked fine go outside and the cut in and out. Tried everything to fix it, no luck.
No, I would not recommend this to a friendLost them
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost these less than a month after I bought them. I wanted to return them because they were uncomfortable in my ears.
No, I would not recommend this to a friendGreat for the first month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds worked great for the first month. Now my right bud keeps messing up. It won't charge and if it does charge it drains quickly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sorvez, we apologize that this has been a less than ideal experience. We would be happy to assist you with this. Please reach out to us by calling 1-800-SAMSUNG. ^Elizabeth
average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not feel right took them back got apple pods no real EQ no bass response..either to muffled or too tinny with treble
No, I would not recommend this to a friendPoor call quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for listening to music while working out. However call Quality is poor. Your voice to the other party will sound Muffle.
No, I would not recommend this to a friendUnhappy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buds only worked for 4 months. Have not been able to connect to blue tooth, no matter how much I trouble shoot.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Unhappy, we apologize for any inconveniences this experience may have caused. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111318/) to an article that will help you troubleshoot the connection issues. ^Elizabeth