Customer Ratings & Reviews
- Model:
- SM-R170NZKAXAR
- SKU:
- 6347460
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the Galaxy Buds True Wireless Earbud Headphones, particularly for their exceptional sound quality, comfort, and long battery life. Many users have praised the earbuds' snug fit and easy connectivity, making them ideal for everyday use. While some users have expressed concerns about the volume and bass levels, the overall positive feedback highlights the earbuds' value for the price.
This summary was generated by AI based on customer reviews.
bad charging
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to get new ones it stopped working one month after purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello angela, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
I don't like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It falls off easily from ur ear and doesn't connect with my time on time
No, I would not recommend this to a friendNot Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant hear well Not easy to touch and turn off Not what I expected
No, I would not recommend this to a friendnot the best quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was really excited about these galaxy buds but they are not good quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Puttykiddy1, we know how frustrating it can be when expectations don't quite meet. You are a valued customer and your experience matters to us. Thank you for your feedback. ^Elizabeth
Stopped working after only two months!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were purchased as a Christmas gift and the right earbud has stopped working. I read online that this is a common problem. I tried everything that was recommended to get it to charge but nothing has worked. These have been used less than ten times. Incredibly disappointed with this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dariamart, we apologize that this has been a less than ideal experience. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111319/) to an article that will help you troubleshoot the issue. If you are still experiencing difficulties, please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fit wasn’t the best, and there are better options for Apple users
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ES2002, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Sounds terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them since I have been a fan of samsung gadgets and have S10, thought it will be a great accessory to go with my phone.It was a disappointment since they sounded very plain , I used them for a week hoping that I will change my opinion but finally returned. Back to my on ear headphones now.
No, I would not recommend this to a friendSkullCandy is still better!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These do not stay in your ear and, they do not have even close to the sound quality that skull candy produces for HALF the cost. I took these back to get the skull candy method wireless souly based of sound and sound quality. Oh and you cant even turn them up past a certain point! TRASH
No, I would not recommend this to a friendNot working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working in a month. The right bud stop working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Claulongoria. We are really sorry about any performance issues you may be experiencing with your device, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Didnt even last 6 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked fine for a few months, now one does not work at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello mary, we regret to hear of your experience with these earbuds. Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01206422/) to an article that will help you troubleshoot the issue. ^Elizabeth
This is only for android phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t do any type of customization or sound adjustments to the ear buds without the app and you can only get the app on android phones. That would’ve been nice to know before I spent $137 dollars on these. Definitely returning ASAP.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Carrie, we apologize that your experience with these earbuds was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
They are broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want a refund or galaxy buds new ones the left one does not sound
No, I would not recommend this to a friendSamsung Earbud Not The Best
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung Earbuds are Not the Best in Sound or Quality. Always sounded muffled and static in back ground. Exchanged them within days and still same problem. Learned you can your IPhone earbuds on a Samsung devise and no problems what so ever!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Eaguillon. I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing this link, (http://www.samsung.com/us/support/troubleshooting/TSG01111323/), with information about your concerns. If you still have concerns after trying these steps, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). ^Kayla
Poor microphone design.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds work great except when you use them in a call. I get constant complaints from my wife that she can't hear me at all and that it sounds all muffled. If you want something that works great out of the box look somewhere else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JVANG, we apologize that this experience has been less than ideal. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111318/) to an article that will help you troubleshoot the issue. ^Elizabeth
Malfunctioned 2 weeks after buying.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 weeks the left bud stopped working. Needed to make exchange.
No, I would not recommend this to a friendDon't waste your money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right one stopped working not soon after we got the.
No, I would not recommend this to a friendNot good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my husband and when he uses them the sound quality is not very good, I was told that they blocked the background noise for the person that you are on the phone with and that was definitely not true. Dissatisfied! Whish the workers were a little more honest.
No, I would not recommend this to a friendlove samsung but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right ear bud wont charge past 5%. Left earbud charged to 100%
No, I would not recommend this to a friendGreat for listening to music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voice calls are the worst...would not recommended for talking on phone
No, I would not recommend this to a friendNothing special. Lost one of them already.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Northing special. Sorry I purchased them. I lost one of them already
No, I would not recommend this to a friend