Customer Ratings & Reviews
- Model:
- SM-R170NZKAXAR
- SKU:
- 6347460
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the Galaxy Buds True Wireless Earbud Headphones, particularly for their exceptional sound quality, comfort, and long battery life. Many users have praised the earbuds' snug fit and easy connectivity, making them ideal for everyday use. While some users have expressed concerns about the volume and bass levels, the overall positive feedback highlights the earbuds' value for the price.
This summary was generated by AI based on customer reviews.
Would not recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these recently and after less than two months one earbud has practically died. The volume different is quite substantial. Tried numerous troubleshooting methods to no avail. Now, just outside the return/exchange window. Definitely would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Whiskybear, we apologize that this has been a less than ideal experience. We would love the opportunity to look into this further for you. Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth
Useless
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste ur money. Bought at best buy 2 months ago...at first they sounded ok. Now they lose signal constantly and for no reason lose connection. Updates are continual but do not help. Since I have had them for 2 months, best buy will not let me return...sux!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello HIII, thank you for bringing this to our attention. We apologize that this experience has been less than ideal. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111318/) to an article that will help you troubleshoot the issue. ^Elizabeth
Do not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband has only had these two months and one has already stopped working. So your choice is to use the $30 extended warranty to swap out for a new pair and then purchase another $30 warranty or deal with Samsung. Two months for what they cost, ridiculous!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We would like to thank you for providing this detailed feedback, Unhappy. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Bluetooth issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everytime I tried to use the Galaxy buds I had issues with the bluetooth connection. It didn't matter if I was on my HP laptop or my Samsung Galaxy phone, the sound would cut in and out even though I was within 1 foot of whichever device I was using.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MamaBear, thank you for bringing this to our attention! Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/) to an article that will help you troubleshoot the issue. ^Elizabeth
Great fit but performance sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit in my ear extremely well and decent audio as well when playing music. Failed HORRIBLY on calls. Nobody could ever hear me, said I sounded muffled all the time. Returned product after the 15day warranty and loss my insurance protection which sucked
No, I would not recommend this to a friendStopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these in December 2020. It hasn't even been 2 years, and the left earbud just stopped working. I barely used them, partly because I found them extremely uncomfortable.
No, I would not recommend this to a friendShort life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it on 6/04/19; picked up on 6/07/19, and the case is no longer charging the earbuds. Had to contact Samsung today 6/28/19 for replacement as Best Buy's return/exchange policy has passed.
No, I would not recommend this to a friendMeh.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great til it constantly dropped connection to my phone. They are visually pleasing but the bugs outweigh the pros of these earbuds. Save you money for another pair of earbuds.
No, I would not recommend this to a friendDo not buy this crap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We barley use these and now the left ear pod doesn’t work.. when you google it everyone has the same issue. What a bad buy and a waste of money.. Spent to much money here last year for things that don’t work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
I returned those Galaxy Buds back to you.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are terrible. The persons you are talking to can barely hear you. They static a lot and they are just not good.I have been a customer of Best Buy for a long time and this is the first time I was not satisfied.Thank You.
No, I would not recommend this to a friendhard to pair
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my boyfriend. He had a hard time pairing this to his Samsung phone. Went to Best Buy to get help from a tech to pair to his phone. Tried it at home but still had problems pairing. Ended up returning it. :(:(:(:(
No, I would not recommend this to a friendHorrible person on other end can't understand me!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a pair and exchanged them thinking that my inability to understand what my husband was faulty buds. We got the new pair and they are just as bad. My husband said on his end they were great, but no one could understand him.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Buyer, thank you for bringing this to our attention. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/) to an article that will help you troubleshoot the issue. ^Elizabeth
Poor Performance
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After an automatic Samsung update, the right bud is non functional and cannot connect. There's a new update, but I cannot access because the buds cannot connect. Very surprised at the quality from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello truetexan0923, we apologize for any inconveniences this may have caused. We would definitely like to look into this matter further for you. Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth
Not good for listening to music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking forward to leaving the neckband headset as a thing of the past but these are not good for listening to music. Even at their loudest, they are no way as loud as LG or Bose headsets. This is an epic fail. Returned.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They r bad since i got them they r in my trash box i wouls never recommend them , i even bought apple one to use on samsung thats how bad samsung airpods r
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bigo, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Very Disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited to purchase these buds. Unfortunately after a couple months the left one has stopped working. I took very good care of them and was not a everyday user but for whatever reason it stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MissTee2, we regret to hear of this experience and apologize for any inconveniences this may have caused. Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01206422/) to an article that will help you troubleshoot the issue. ^Elizabeth
Don't buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these ear buds in June and Already one of the buds stopped working. No sound all. I would give this product zero stars if it were an option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CandyC, we regret to hear of your experience with these earbuds. We understand how frustrating it can be when expectations don't quite meet. We would love the opportunity to look into this matter further for you. Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth
Expected more
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked ok at first but bluetooth connection to watch was spotty and would skip during songs. Multiple times the left earbud would have a buzzing sound andnwouldnt stop unless your put in charging case and left it for awhile
No, I would not recommend this to a friendThere’s better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it, there’s better out there for the price. They don’t get loud, lack bass and the fit is horrible. I’ve had a lot of wireless earbuds and these were the most underwhelming earbuds I’ve owned. A huge regret.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RegrettableSamsunguser, we value your opinion and use reviews like this to improve the Samsung experience for others in the future. Thank you for sharing! ^Elizabeth
Left Earbud Quit Working
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left earbud quit working. Cannot update the earbuds. I bought another pair the same time as these and the same thing happened with them. I've seen many reviews and threads with the same issue.
No, I would not recommend this to a friend