Customer Ratings & Reviews
- Model:
- SM-R170NZKAXAR
- SKU:
- 6347460
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the Galaxy Buds True Wireless Earbud Headphones, particularly for their exceptional sound quality, comfort, and long battery life. Many users have praised the earbuds' snug fit and easy connectivity, making them ideal for everyday use. While some users have expressed concerns about the volume and bass levels, the overall positive feedback highlights the earbuds' value for the price.
This summary was generated by AI based on customer reviews.
Do not buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left ear bud stopped working after light use less than 5 months after purchasing. I should have read the negative reviews before purchasing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Ellie. We would love to get more information about your experience so that we can better assist you. Feel free to contact us at 1-800-Samsung. ^Kayla
faulty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My right ear bud went out after 2 months of light use. And as of today 8/4/2020 the left bud went out only had them for 1 year and 2 month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MrsChargois, we apologize for any inconveniences this experience may have caused. Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01206422/) to an article that will help you troubleshoot the issue. ^Elizabeth
Headphones ehh
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great at first but after 2 months the right headphone won’t work or connect or turn on it shows that it charges but it still doesn’t work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Madrid6, thank you for bringing this to our attention. Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01206422/) to an article that will help you troubleshoot the earbuds. ^Elizabeth
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left ear bud on the one I bought is defective. I can barely hear out of the left one as the sound is not loud even at full volume.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Duane, thanks for reaching out! We would definitely like to assist you further with this issue. Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth
Poor quality and performance
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never worked properly. low sound despite all kinds of adjustments; Now do not work at all 16 months later. poor quality device.
No, I would not recommend this to a friendNot worth the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have returned them. Poor sound quality, echoing and fit. Eventually bought a $20 pair at NAPA and they surpass this Samsung product!
No, I would not recommend this to a friendWorst Earbuds Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hi waited long to get this but feel disappointed. It does not work the way it's described. I was expecting better than airpods. Please buy it carefully.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JaykishanGrover, I apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
3 months later and 1 bud doesnt work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally 3 months later and 1 of the buds doesnt work. I've tried troubleshooting but will need to take the in and see what they find.
No, I would not recommend this to a friendShop Elsewhere
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always have the worst shopping experience when I order something from Best Buy. Shop elsewhere. Save yourself the hassle.
No, I would not recommend this to a friendNot worth the money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked one day and now only one works. Very disappointed for the money I spent on these to use to workout.
No, I would not recommend this to a friendStopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left bud stopped connecting after less than 2 months of having it. Will definitely be reaching out to Best Buy to Have them replace it.
I would recommend this to a friendCan't find them
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No way to find them unless they're connected. Lost them. And same thing with the newer models. Lame.
No, I would not recommend this to a friendDO NOT BUY
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.samsung sucks. Mine broke and they refuse to honor warranty since the serial number isn't on my online receipt!
No, I would not recommend this to a friendI returned them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked their features and how well it paired with my Note but they weren't very comfortable. I tried for 2 weeks but I just had to return them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there brianh321, we apologize that your experience was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Galaxy Ear Buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Start off working great and than about six months later their garbage. Bought 2 pair and both had the same result
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Jermaine. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
ear buds
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was bought to use with my phone for jut talking and you couldn't here the conversations. fine for just music
No, I would not recommend this to a friendAlready broke only after I month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful! Already not working and I called to try to return but couldn’t, very disappointed!
No, I would not recommend this to a friendThe bud has poor sound effects
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right ear is not working right it has bad sounding effects i try to return
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Taoheed, thanks for reaching out! We would definitely like to look into this matter further for you. Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth
Horrible Reception
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When trying to use them, the other party cannot hear me. I believe I wasted my money on these. When trying to use them is unsuccessful.
No, I would not recommend this to a friendStop working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right earbud stopped working JUST after the return date. Now I have just a left bud that works so no more stereo sound. dumb.
No, I would not recommend this to a friend