Customer Ratings & Reviews

I bought the white galaxy buds plus and there quality is good, but the water resistants is a real problem and the ear buds aren't the same volume. After a month of using them all the sudden The volume in the right one is quieter than the left and I've tried everything to fix it. I don't know if using the to workout is the best idea.

Compact, Small, and still very loud audio. Great buy.

I bought the buds about three months ago and I loved them. The sound quality was amazing, the battery life was outstanding, and they were comfortable as well. I did nothing but recommend them to everyone who asked about them. Fast forward to a few weeks ago, I noticed the left bud's volume and base response had significantly degraded and is now almost non existent. and now the right bud is becoming distorted. I believe it's past the retail warranty, and calling Samsung's online customer support helpful is an understatement. I've always been team Samsung, but this time they failed me.

Excellent set of heaphones.. im a painter and have dropped both of these head phones in a bucket of paint... acetone...and water ....... I clean them off and they still work great. They literally take a licken and keep on tickin!!!

The earbuds sound good, but I can not increase the volume much unless I install the Samsung app. OK no problem...until it wants access to location, data, storage, phone, and contacts. It will not let you install the app unless you agree to all this. I just want volume control. No other bluetooth earbuds or headphones I own require this. I just paired them and they worked with my phone's volume control. I gave it access, then had to install a plugin which then needed even more access to my phone. There is NO reason for this if all I want to do is control the volume and noise cancellation.

I bought these 2 months ago (6/11/21, it is now 8/9/21) because Samsung is generally a good brand but apparently not when it comes to headphones. For starters (and also the main issue), the second you lose the case you're f-d. The case is the only way to charge the earbuds, and the case has no tracking. None. You also can't track the earbuds when they're in the case, or when they're in your ears, or if they're covered in dust, or if they're dead, or if they're underneath a stuffed animal (yes, really :)))), or if God forbid they're RESTING ON A PIECE OF METAL. Yes. I am serious with the last two. If anything, anything at all, is touching the ear bud, you, more likely than not- will not be able to track it. The charging case can also be extremely fickle, it's supposed to work where if you place the earbud in the case and close it, it will charge (since the case itself holds a charge) but 8 times out of 10 it doesn't happen like that. If you want to charge the earbuds, you have to place them in the case and then plug the case into a power source.... which completely defeats the purpose of the charging case holding a charge...... Also!! Any accidental touches will pause your music or video :), doesn't matter what touched it either! Random strand of hair? Pause. Mask string? Pause. Accidentally brushed while moving your hair out of the way? PAUSED. So forget laying down and watching or listening to anything with these earbuds. The only reason why this review got one star is because the sound quality and the noise cancellation are pretty good, and that's it that is literally the only saving grace for these things. 1/10 would not ever purchase again.

Left earbud is completely dead after a little over two years. They were nice while they lasted but my older jabras are still going strong. Won’t buy again.

I did not particularly care for these. They constantly disconnected from my device and always fell out of my ear.

well the product is perfect what I did not like is that the product took a long time to arrive and the collection system did not do as they say.

These sound great but they DO NOT LAST long at all. I know that most times when wireless earbuds are "broken" you just have to remove the metal grate and clean out the earwax that gets inside and blocks the sound, but even after cleaning them completely, one of them is still extremely quiet. These only lasted 7 MONTHS. What a waste of money

Worth giving a try. The only issue I have is not being able to turn them off.

Pretty sure these things are the best thing since sliced bread.

When i switch off the ambient sound then the other person cannot hear me. Sometimes i hear humming noice from one of the ear buds . while talking on phone i sometimes hear muffled voice and when i unlock my phone the voice becomes clear. And i cannot connect with 2 phones at the same time. Anybody else face these problem or mine is just defective?

I placed an order for the red one. When I'm gonna be able to have it?

I love Samsung. All my mobile devices are Samsung. But these earbuds are garbage. I purchased my galaxy buds in February and was so excited. I had researched and decided to move forward and buy. They were great for a month then the right earbud stopped charging. I reached out Samsung, they had me send them in and they replaced them with a seven day turn around. Ok, cool. Those lasted about 3 weeks and then my right earbud stopped working/charging. Samsung gave me a refund so I can purchase the Galaxy Buds +. Had the Galaxy Buds+ 2 months and the left earbud stopped working/charge. Now I have to send these back and wait for my replacement again! Very disappointed in this product. My son has had his airpods for a year with no complaints.

loved them if i stayed inside all the time, but if u wanna go for a run and the sun is out, depending on which one the sun is hitting it beeps non stop until u get into some shade or get home. Sucks. Unless u live somewhere that doesnt get into the 85-110s

These are good, but after a few months of use i noticed the right earbud sound is very low and the left is still loud. Don't knownif this is a common issue with these earbuds because these are the 2nd pair i got that does this to me.

This is the second pair I had to get the first pair one ear buds stop working but that wasy fault. So I returned them for a new pair but now the new pair won't stay charged long and are only charging to 95% and both earbuds are not charging at the same time for example I can put them in the case to charge when both are at like 10% and I will check them like 5min later and one earbud will be at like 90% and the other will be at 50%. Also I could be using both and then take the right one out and it not be in the case and it will die faster then my left one and I'm using my left more then the right.

Stopped pairing to any device after just over a year of use, only has a one year warranty.

i have no clue why needs got such a high rating. although they fit in my ear fine they dont sit in my ear canal enough to get any bass what so ever. the volume is ridiculously low and the wearable app give little to now fine tuning for sound. i am a long time samsung customer and have always believed in their products, these truly let my down.