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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 12961 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 601 Showing 12,001-12,020 of 12,961 reviews
  • Rated 3 out of 5 stars

    Decent for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when i was looking at ear buds and headphones I thought it'd be perfect to pair them up with my note 10 plus but even thought they're the same brand the ear buds aren't all that great. They lack a richer sound. And during calls its hard for the person im talking to to her me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Don't Buy!!!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had two pair of these only for the left Ear Bud to go out with in 2 months... Just Bought the JBL Live300TWS tonight because I am so Tired of the Samsung Galaxy Bud + not working... And so Far they are way better, especially audio wise... Like OMG the sounds is a Crazy difference, the SB+ I would have to have a Max volume wile listen to music but the JBL is louder / more clear only at half volume Will update if need be, but I think I'm done with all Samsung products , switching to the Google Pixel 6 pro soon aswell so by Samsung <3

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Don’t buy unless you like replacing products often

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially these worked great. Clear sound and no issues. They were purchased less than 2 months ago and now the right earbud no longer works. The return period for these types of products should be longer. It seems they know that they don’t last beyond 30 days so if you run into a problem you have to buy a new set. There were a gift to my husband since he’s an Android user. I have AirPods and AirPods plus. Never had a problem with either. You couldn’t pay me enough to switch to Samsung. All his devices have had issues. And now these earbuds are useless. Sabe your money.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi, MeliRz. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla Samsung

  • Rated 4 out of 5 stars

    Phone use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great on all my wireless products, also use them at work.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy. It's an amazing device and I would recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought the previous model but love these 1's

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Danielproa, we’re so happy that you’ve found the perfect earbuds for you. Thank you for being a part of the Samsung family. ^Elizabeth Samsung

  • Rated 4 out of 5 stars

    Good connection and and sounds with settings.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good connection and the best earbuds by samsung to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Comfortable. Easy to set up ******************

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    50/50

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I can like them but I wanna stay connected at all

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just OK

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't that impressed. Make my ears sore after an hour of wearing, occasionally one will lose reliable connection with Bluetooth, just start buzzing. Didn't find the sound very impressive when playing music unless they're inserted deeply into the ear canal.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. I would highly recommend to anyone...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good feel but not much of an upgrade from last model

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really nice earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice earbuds I like the way they fit in my ears

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best for older ears

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my wife. We are getting older and were looking for earphones to use with the bluetooth transmitter connected to the television to be able to better hear dialogue and music. The sound from these buds was, for a lack of better words, thin sounding.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello JDell, thank you for bringing this to our attention! Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/) to an article that will help you troubleshoot the audio quality. ^Elizabeth Samsung

  • Rated 4 out of 5 stars

    more bass

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them just wish they had a little more bass in them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bass is not quite good. my powerbeats pro sound way better

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    They failed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying I love samsung. Unfortunately these headphones failed in less than 6 months, so i got them repaired through the waranty, and the refurbished pair failed again after less than 1 month of use, my father had the same headphones and they also faild in the same way but he did not get approved for a factory waranty repair. Overall very disappointed in these headphones as well as samsungs inability to adress issues that were absolutely their fault. Everything from failed internal parts to ear infections caused by there cheap silicone choises. I Would not recomend these headphones to anyone and am now hesitant to ever buy samsung headphones again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Goods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the buds fall a lot from the ears. I will recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this product. It was very easy to setup and use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Going back, had them a week & not satisfied

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only had them a week & BT connection drops more than they should, I have a galaxy s9+ mind you... sounds like talking with a bucket over your head, disappointed because Galaxy s- series are my favorite phones and finally was able to get the buds to go along with it!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello WhoDat99, we apologize that your experience with these earbuds has been less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth Samsung