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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 12961 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 604 Showing 12,061-12,080 of 12,961 reviews
  • Rated 3 out of 5 stars

    Ear buds?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first set of earbuds and I am not impressed. They fall out easily and seem to require a lot of extra steps not necessary with headphones. A lot of money to avoid the person in the next room having to hear a Zoom call

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great but then one of the buds went completely quiet as if i turned down the volume of just that bud, hasnt even been close to a yr since i purchased these, so i got no value out of my headphones.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They are just okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these to use with my new samsung z flip mobile phone. Unfortunately the design of the phone needs alot of improvement. Headphones seem to work alright with similar brand of product but the sojnd quality isnt very good.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality item. Lots of background noise during phone calls.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Universal Fit Design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was lower than previous earphones, placement in ear was very wonky, sitting still or talking to someone would cause them to fall out. Overall design is terrible.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Low volume especially in loud environments

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over time it seems like you can’t hear as good unless you have both earbuds in. I expected a little more from samsung on these. The app for the controls is not that great either. Maybe I need to trade up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse Buds ever, Samsung has loss its quality of products or their really trying hard to get with Apple. Just buy the OG buds or the Buds+ These Buds still doesn't have the Mute to hold in a Phone call either

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No comment

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I used them more. Thought I would have some more use out of them. Not great since they don't have noise canceling. Expensive since you can get similar for way cheaper.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Maybe the next models' better????

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My left bud died on me. plus, there should be an option to press a button on the case to help locate the buds. It's Tedius having to only go on the app when You're not near your phone or device .

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There!

      Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know your concern about your galaxy Buds+ True. We are so sorry that your other bud is no longer turning on. Sharing with you this link on what to do when your earbuds or other Samsung device are missing:

      https://www.samsung.com/us/support/answer/ANS00080182/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144230049

      Thank you for choosing Samsung!

      -Remie Samsung

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Dont get em wet! Not even a little bit!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Epic sound for the price. Just dont get them wet!!! Left one is dead already. Walked through the rain with it... Dead. Rice could not even save it... Maybe i just got a dud set.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality and never worked properly. Bought a different brand.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Galaxy Buds2 is not as I expected. The mic is the worst, people have a hard time listening to me if I am in shop or a little noisy area. It's a terrible product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Alright

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left ear bud went out after 1 month. Got a replacement and every now and then the left earbud disconnects..I use them for work..sometimes the people on the other end say I sound muzzled. They are ok but not worth the price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 1 out of 5 stars

    Buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color is nice they are tiny but I had an issue with one of the buds I brought it and the right bud wouldn’t connect to the case

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not too good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, i may really like Samsung, but i will call them out in a minute. Right to the point, the mic's are positioned in the wrong spot. For me, they always sound muffled when my woman uses them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke right after warranty

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two weeks after warranty was over, the left ear bud went out. Contacted Samsung and they confrimed that it was hardware. But wouldn't replace it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung galaxy buds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy earbuds were OK. Unfortunately they were they are not noise canceling so people at work full people I would talk to on the phone would hear everything in the background.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones aren't keeping a charge. Headphones are constantly connected to my phone even while in the case. I would return but unable to.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    1st time buying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never had true wireless headphones before but the are really choppy at times. If you move it from sensors in the earbud it effects the sound. It has really cool features I really recommend trying the app with this

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried each size of the buds given to you, they slide out of my ear and will fall if I don't catch it fast enough. I use it as a backup while working.

    No, I would not recommend this to a friend