4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 12961 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 606 Showing 12,101-12,120 of 12,961 reviews
  • Rated 3 out of 5 stars

    Decent product, could be better

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone conversations from person on other line is terrible quality and can tend to fall out of ear

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buds

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn't last long before they died. They no longer offered this model. They did work great up until that point.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hassle

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ambient sound is not for me. it sounds like I am in some dreamy echo chamber. And the volume control is a total hassle to get them to a decent volume. They work, but it's a hassle.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset work really great, one thing I didn't like about it you cannot connect two phones simultaneously it's either or. Now if you have only one cell phone then you would like it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Earbuds Are Trash

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't even had these buds for 2 months and the right side stopped working and they don't even connect to my phone smh

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    constantly fall out of my ears & battery runs out

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the high price. Couldn't sync my Kindle. The battery doesn't last long and they're always fall out of my ears. The cheap plantronics lasted longer & seldom fell out The red ones are pretty

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Choice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit is terrible, Consistently fall out of ears. Uncomfortable.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sound is OK

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Note 10+ that I wanted to connect these to. The sound quality is just ok. I prefer my Bose ear phones due to much richer sound. They seem to move out of my ear over time so fit is an issue.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Issues with Computer recognizing them

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are 'okay' but I had many issues getitng my computer to recognize them. I eventually had to return them and went with the Apple Airpods instead

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Galaxy Buds ➖

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not waste your money on these! Throw your phone in your pocket and walk around outside and you will instantly take them back. They sound absolutely terrible compared to the original galaxy buds or any ear buds/phones I've ever heard as far as quality. I took back the original galaxy buds because they would cut out from time to time. These plus buds are way......... worse. Put your hand over your pocket and the music goes away or gets choppy. Turn your head, the same result. Do nothing, choppy. I had my phone in my hand and they even cut out. The bluetooth connection is garbage. My thought is, that they changed a lot of things to cram a bigger battery in the same housing and sacrificed sound quality and connectivity.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I am so sorry that you have had this issue with your Galaxy Buds+ Robert. I hope that we can get you a resolution. Please see some of our troubleshoot tips from our website. https://www.samsung.com/us/support/owners/product/galaxy-buds-plus If the issue persists please give us a call at 1-800-SAMSUNG. ^Samsung Brand Ambassador Samsung

  • Rated 1 out of 5 stars

    Terrible

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst wireless earbuds I have owned. No one can hear me when I am talking, on any mode. Wish I could return them. Total waste of money.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not clear on information

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These may work well but not with iPhones. The information in store says blue tooth compatible with iPhone but you can not download the app to run the controls.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very touchy! when I try to adjust the position in my ear, the ear buds change what I'm watching on my tablet. They also have different beeps and the owners manual says nothing about it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Haven't had a good experience

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these in Sept 2020 as a Christmas gift so they weren't activated until after Christmas. Since Dec. 2020 they have not functioned well at all. The left earbud starts out going in and out and then it eventually just stops working. My daughter purchased a pair from a different retailer months before I did, and the same thing happened to that pair. I thought I should buy Samsung brand earbuds so they would be more compatible with my cell phone, but now I wish I had went with the other brand.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Right Bud issues

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the first version of the Galaxy Bud and was looking forward to the upgrade for the battery life. However, while they fit perfectly into my ears after the install and updated was complete, the right bud is significantly lower than the left. Tried troubleshooting based on information I found online, NOTHING worked! Disconnect and reconnect? No! connecting to another device and reconnecting to my Note 10+? No! I'll return them first thing tomorrow morning!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello PsnNukeAlGhul, we apologize that your experience with these earbuds was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth Samsung

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Poor quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound quality with one exception. Only the right side ear bud works. The left one didn't work right out of the package.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great battery life and also good design.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great pair of headphones for those that do not sweat but the smallest little bit of water will mess these headphones up so my only drawback to these is that there are not water resistant.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They ok

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're ok.. at first they we great but now they don't connect to my samsung phone during a call half the time. And if i bend down while wearing weird noises come from them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Could be better than it is..

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have this echo some time, as if I'm standing in a hallway. I still hear noise from outside of the headphones and it also loses connection to my phone out of nowhere.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung earbuds Plus

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd set i continue to lose them no matter how i place them in my ear. I like to have cordless but these are not for me. I like the clarity, and the sound is awesome.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla Samsung