Customer Ratings & Reviews
- Model:
- SM-R175NZWAXAR
- |
- SKU:
- 6400945
Customer reviews
Rating 4.5 out of 5 stars with 12961 reviews
(12,961 customer reviews)Rating by feature
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Battery Life4.6
Rating 4.6 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Disgruntled User
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds started off great but then they started echoing after a week of use. Callers can't understand me and also says it sounds like im underwater.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - White
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brittanylb. Thank you for bringing this to our attention. I see you have some concerns with Samsung - Galaxy Buds2 True, making unusual noises. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Earbuds make an unusual sound
https://www.samsung.com/us/support/troubleshooting/TSG01210157/
No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144306551
Have a great day.
^Charles
- Pros mentioned:Comfort, Connectivity, Sound quality
Rated 5 out of 5 stars
Great quality and value for regular folk like me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a pair of Buds2 and found ease of use, easy connectivity, great sound and convenience. They are 1) feather light, 2) fit well (though as a new buds user it took trial and error to find my way) 3) volume controllable with Google Assistant 4) easy communication with my sister who is in a care home 5) small and convenient 6) cost just $149. I really don't care how these compare with Buds +, Buds -, Buds in between, or whatever. Or Bose or some off brand from China. For those 2-3% who obsess over every atomic particle, these may not be for you. For regular people including me, Buds2 are convenient and provide great sound. I think I spent my money well.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Lavender
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 2 out of 5 stars
Not worth the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with the sound, expected much better for the price!! Great for phone calls,very clear and loud. Far as sounds, no bass!!
This review is from Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Aura Blue
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Watcher, thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Rated 3 out of 5 stars
It’s okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work okay with the Apple ecosystem. I notice the sound quality and performance degrading over time. If you plan on owning this for a good while, I’d go with something else
This review is from Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback. Your feedback helps us to understand where we can take steps to improve our product. ^Kayla
Rated 3 out of 5 stars
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like them. The sound was not great, caused my ears to ring. Did not feel like they would stay in my ears. Used with a Samsung Note 10+ Returned and bought apple.
This review is from Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Not an upgrade.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the previous version, less battery life and not so good comfort in the ear. Almost falls out each time.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Lavender
No, I would not recommend this to a friendRated 3 out of 5 stars
waste of money poor sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i was A big disappointment very poor sound low quality for the 150$ retail price thats alot any tws earpod nit a brand it will give better sound and basse.dont waste your money
This review is from Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Aura Blue
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Rated 2 out of 5 stars
Right earbud went out.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My right earbud went out. If you want to buy these just to keep from spend more money on Beats, be my guest.
This review is from Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Black
I would recommend this to a friend Rated 1 out of 5 stars
Terrible headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crappy headphones!!! Charge doesn’t hold for more than 4 hours. Sound quality is worst then 10 $ headphones
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - White
No, I would not recommend this to a friendRated 3 out of 5 stars
Ok earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound pretty good. The equalizer is only 5 presets with no customization. Could be louder, could have more bass. The nass boost eq was VERY muddy. Did not keep.
This review is from Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds+ was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Rated 3 out of 5 stars
Connection issuses
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't use it that much because it's a little frustrating with the range and connection issues so far. Will connect and disconnect. I will give another a review in about two weeks
This review is from Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Red
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 2 out of 5 stars
Sounds good, but...
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, it has good sound, but my right earpiece has stopped wanting to charge, which seems to be a known problem with these..
This review is from Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Steve. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Rated 1 out of 5 stars
Sad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful...i bought these new out the store, and they weren't working correctly. If you buy these make sure to purchase the warranty....
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - White
I would recommend this to a friendRated 3 out of 5 stars
Needs some work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked them, but i struggled keeping them in my ear. It felt as if they were top heavy and causung them to come out of my ear.
This review is from Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still trying to get use to them.... they always seem to feel like they are about to fall out my ear, so when I grab it to push it back in, it hangs up on whoever I'm on the call with
This review is from Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Black
I would recommend this to a friendRated 1 out of 5 stars
Bad sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return them because of sound quality. Did not meet my expectations.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Lavender
No, I would not recommend this to a friendRated 1 out of 5 stars
Huge Waste of Time and Money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless. The microphone is so messed up when trying to use for video calling on my laptop. When I plug wired headphones into my laptop it automatically starts using them for audio output and input. When I'm connected to these headphones via bluetooth, it doesn't pick up audio from the microphone on the buds. I was able to change the settings in Messenger and make them work, but for conferencing services I have not been able to use them. Either the audio or the microphone won't work. I was able to make them temporarily work in Chrome by setting them as the default microphone for the app, but this setting is erased every time I disconnect the buds (which happens every time I take them out of my ears). I'm reading experiences from other people online and it seems like this is both common and essentially not correctable. I wish I'd considered this possibility beforehand. Somehow I assumed for $100 I'd get a product that would work at least as well as my cheap wired headphones. It's incredibly frustrating and I feel like I wasted so much money when a pair of simple $10 ear buds with a wire works seamlessly every time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI, Violent. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Rated 3 out of 5 stars
Distortion
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation distorts around loud noises. And disconnects randomly. Otherwise its fine. The older buds were better.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friendRated 3 out of 5 stars
Poor noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor speaker quality on phone calls. People on the other end of phone calls complain about me sounding like i am underwater.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friendRated 3 out of 5 stars
Substandard
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit tinny and after a short time people complain that they can't hear me talking in a phone call. This was a 2nd set to replace the first set for the same issues.
This review is from Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Red
No, I would not recommend this to a friend









