Customer Ratings & Reviews

These buds are terrible. The controls absolutely suck and unresponsive. I have to tap my buds at least six times to get it to answer calls. That means two taps, three times, to get it to answer. There's so many accidental touches. I'm using Pixel 4 XL. The audio quality is God awful even on AAC. Perhaps with a Samsung device it may sound great and function better but with a Google Pixel 4 it's horrid. If you're using Samsung device likely going to be a positive experience. However anything else looks somewhere else.

I bought a pair last week. I've never spent so much money in my life for headphones but I figured why not. Literally 8 days later the right earbud falls out of my ear, and is damaged. Completely irreparable. I go to Best Buy they tell me they can't fix it. They tell me to contact Samsung. I text Samsung and go back and forth with their customer support for an hour just to give me a ticket number. He tells me to replace the right earbud its going to cost me $83.33. Mind you I just paid $140 for a brand new pair 8 days earlier. Then he tells me to call Samsung with the ticket number. I called Samsung, gave the lady the ticket number and she told me it will cost me $108.00 for the new earbud. I feel ripped off.

They are nothing compared to the first buds I got over a year ago. My first ones were more solidly built, the case was 10 time better, and they actually charged when in the case. I got these because I washed my old ones by accident. The new ones don't charge right in the case so I'm constantly having to switch them out so I can listen to music at work. The case is self feels cheaply made. It creaks when you open and close the lid. Just overall not good quality like they used to be.

Was expecting good bass, compared to Bose it is not so good. Products fro Samsung are always great, but this did not meet my expectations.

Kind of disappointing sound quality. Noise reduction is non-existent. Mic picks up all ambient noise. Also, didn't fit well in my ears. It wasn't bad, just not for me.

I hate them! They are large, fall out of ears, and just uncomfortable.

It keeps disconnecting when i'm riding my bike and when my phone is in my fany pack. it also disconnects when i'm using it on my samsung chromebook. I do not recommend

I had very high expectations when I bought these after watching a bunch of review videos on YouTube. They were very favorably reviewed. However, in my experience they didn't sound good. Not nearly as good as my airpods...and those don't even have great sound. They sounded very flat to me. I's gotten better sound out of $20 wired earbuds. They also kept wanting to slip out of my ear. When I tried to adjust them I'd accidently hang up the call. I returned them after a few uses

A bit tinny and after a short time people complain that they can't hear me talking in a phone call. This was replaced by a 2nd set which has the same issues.

They are ok. If you are looking for a lot of bass, don't buy these. the little quarter size tv speakers sound better than these over priced buds.

I love these earphones for jogs and exercising. The only negative I have is because the earphones sporadically turn the volume up or down by themselves while I'm running.

I had them for 7 months and the right ear bud has a really low volume. After trying Everything from resetting, cleaning, and turning up the volume through the app, and many other things. I purchased a set of Bose noise canceling ear buds. I asked a guy at geek squad about it and he said it’s probably a internal software issue. Would not recommend.

Very good buds, even without the tweaks you get with the app. I have an iPhone, but wanted something more unique than AirPods. Sound quality is good, not quite as good as Bose, but it is really good and the design is compact and comfortable. The case is phenomenal. It's small, like a ring box. The buds stay in my ears while running without much adjustment. Overall I'm happy with the Galaxy Buds2 and will use them until they wear out and then probably buy some Buds pro or something.

Sounds good, but doesn't fit very well even with the different size ear covers. Always feels like it's too heavy on the exterior and about to fall out.

Great sound and also cancels out outside noise but when I wear them I get the same feeling and echo as when water is in my ear.

You might as well pay less and order geek squad refurbished ones or buy from somewhere else. I paid full price and recieved a set that was covered in dust and dirt. The box was retaped closed with clear scotch tape and the inside has dog hairs and dust all over the place. I don't understand why I was sent these ones when I paid full price for new ones but I gues I'll just clean them up with some rubbing alcohol and see if they work. Kinda disappointed with best buy on this one, not gonna lie.

These suck!!!! They dont hold a charge for more than 4 hrs and thats after charging all night...

Im not a fan of the tap function of these earbuds. The right ear bud speaker is starting to fail now after a year

Rate it a 3 because after about 6 months of owning it, one side stopped working. Thank goodness I got protection. Brought it in for another one, upgraded.

I got these for my husband and he really likes them and the color, only giving it 3 stars because of the COLOR best buy doesn't offer the extended warranty on them.