Explore the latest Back to School techShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 12961 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 610 Showing 12,181-12,200 of 12,961 reviews
  • Rated 3 out of 5 stars

    Not great.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are sleek looking but the fit hurt my ears. That is not the products fault but the sound was a little tinny.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Avoid Geek Squad refurbished

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds arrived in pristine condition but were not a matched set therefore they could not be synced to Bluetooth on any device. Further there was no charging cord and three of the six tips were missing. Attempts to resolve the problem with phone support was a waste of almost two hours. However, the Victor, New York store was very helpful and resolved all issues.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    fall out your ears

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is good, don't seems to stay in your ears for too long though. Company need to adjust the design, so they can fit every type of ears structure.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello scooterridergirl, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth Samsung

  • Rated 3 out of 5 stars

    Bud+

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Samsung Galaxy note 10 plus and I purchased these and they worked great for the 1st 3 days and now they keep disconnecting to my phone

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Lasted a Year

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left ear bud stopped working after a year. Used them daily to run and used a garmin watch for the music source

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I should have bought the pro better

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont like how they move alot when im walking with them

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Poor fit

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good, but the fit is real poor. they just pop out after some time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not recommended

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When removing headphone a ringing occurs and painful to the ears. Also keeps changing stations upon light touch whwn trying to rearrage them in my ear

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Galaxy Buds2

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i didnt like them the battery didnt hold a charge as long as the Galaxy Buds pro plus they are very uncomfortable in my ears

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best purchase, the volume is very low wish it’s was louder

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They could’ve been better but gets the job done for the price you could get cheaper headphones that do the same thing

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung ear buds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right doesn't fit in my right ear. I walk the dog , and I have to catch it before it hit's the ground.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    DO NOT BUY THESE EAR BUDS!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do Not But these ear buds. Bought on 6-22-20 & needed warranty work on 3-23-21 (New cradle charger) would not charge. Now they have broken again on 6-6-22 Right ear bud volume does not match the left one. Samsung wont fix them under warranty. Some it up over priced earbuds that break every year.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Muted sound, but the whine is loud.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife has the original galaxy buds, and loves them. I tried them but every provided tip hurt my ear canals. So I bought these, and was excited about the ambient sound amplification. In short, it’s horrible. Event at the lowest amplification these things whistle life a farmer driving a tractor holding up traffic. The worst part, if it can get worse, is when you put them in the case and they squeal inside the case. I could not return them fast enough.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Problems

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is nice to have but they will not stay connected to the phone. U always have to reconnect the ear buds after u update your phone.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello wilson, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth Samsung

  • Rated 3 out of 5 stars

    Returned dissatified

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People couldn't hear me & hung up several times. Dropped a few calls. Buttons were very sensitive. Just adjusting the bud in your ear may end ur call.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Ear Buds

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this item because it was very uncomfortable in my ears. The sound quality was good.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good clear sound quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all good product. Unfortunately after extended use 30 min or longer my ears became sore and were uncomfortable. I wish I had researched more.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung earpods

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased and was not happy with these earpods. They continued to fall out of my ears. I would not not recommend.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bluetooth

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was okay. The lows and bass were not that good. If you like a pair with a midrange to a high sound then they might work for you.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, MrClean. Thank you very much for sharing your experience. Your honest feedback helps us grow. ^Kayla Samsung