Customer Ratings & Reviews
- Model:
- SM-R175NZWAXAR
- SKU:
- 6400945
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Had High Expectations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost my earpods, I own a Samsung Galaxy 10. These earbuds are horrible! When I'm doing anything besides sitting still the person on the other end can't hear me. I Missed the return window, but Im going back to Apple Earpods, yes with a Samsung phone. The sound is great for music but not actual calls.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello simone, we regret to hear of your experience with these earbuds! Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/) to an article that will help you troubleshoot the low or poor audio quality. ^Elizabeth
Just enough bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my opinion these earbuds are okay except for listening to music. Didn't have enough bass for me.
No, I would not recommend this to a friendLacks features
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the feel. But didn't like the lack of features when compared to the pro
I would recommend this to a friendGreat Color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of buds in a great color. One of my buds lost charge before the other.
I would recommend this to a friendStopped charging after 6 months.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped charging after 6 months. Bad product from Samsung
I would recommend this to a friendEeh, not worth the price
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t fit my ear perfectly. I purchased then and have only used them twice or so. By far not my favorites. During workouts it just doesn’t do well and when I am listening to music or just have them on and I begin to smile, laugh, or talk they end up falling out of my ear. I’ve replaced the gummies, but yeah it just didn’t do it for me
I would recommend this to a friendBrand response from Samsung
Posted .Hello. I apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Kayla
Uncomfortable and too expensive!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These hurt my inner ears. I ended up going with the other Samsung earbuds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mspantherina!
Thank you for purchasing Samsung Galaxy Buds+ True and leaving a review here. We sincerely apologize that your earbuds hurt your inner ears. We at Samsung only want our customers' best welfare while using our products. Let me help. This handy link about how to wear your Samsung earbuds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144281904
Thank you for choosing Samsung!
-Remie
microphone not clear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when wearing for long prior feel un comfortable and microphone not pick up sound so well while talking
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey, Nick. Thank you for the great feedback on your Galaxy Buds+. There were a lot of great points to look into. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a part of Samsung. ^Kayla
Not the best sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had used maybe 1 day, sound wasn't better than low end earbuds. Not what I expected from Samsung
No, I would not recommend this to a friendPoor charging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good but the battery life and charging quality is poor.
I would recommend this to a friendDefective unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have another pair of galaxy buds but I had to return these since the touch pad Didn't work consistently.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Leo10, I am so sorry you had to get a replacment and I hope these are a better experience. We are always here for you if you have any other questions at 1-800-SAMSUNG! ^Samsung Brand Ambassador
ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too large for my ears, dont stay in whiole wearing them
No, I would not recommend this to a friendFalls out of ear and disconnects when sweating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned within a week. Kept disconnecting while I was outside working on my truck. The sweat kept causing the connection to drop. No matter which tip I tried, the buds wouldn't stay in my ears. And I'm always able to use the Galaxy buds right out of the box since the first buds. Bass was weaker than the Pro as well.
No, I would not recommend this to a friendDo not stay in ears
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They constantly fall out of my ears. Minimum characters
No, I would not recommend this to a friendCrap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Man o man I hate how Samsung products quality has drop threw out the years to catch up with Apple BS products. This thing uncomfortable, I've switch the tips as well. THE Main feature doesn't work still which is Hold to Mute in a Phone call. I'll just keep using my OG buds Don't waste your time try maybe the Buds+
No, I would not recommend this to a friendPainful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They hurt your ears tried the different attachments and they still fall off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Nunez. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Earbud stopped working after 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the earbuds failed after just a couple weeks. Went for my gym work, up a sweat, and it started cutting out. Then it seemed better later. A week later the same bud cut out completely. Not happy about that at all. Sound was ok, idea is good, but they need to up the quality on these if they break in just a couple uses.
No, I would not recommend this to a friend- Pros mentioned:Fit
Samsung earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound quality is not great. No bass, the fit was good
No, I would not recommend this to a friend Good enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Because of my Samsung phone this came in handy a lot. But the sound could use some improvements.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Gift, thank you for the feedback! Here is a link (https://www.samsung.com/us/support/answer/ANS00086163/) to an article that will help you optimize your sound experience with these earbuds. ^Elizabeth
Don't even waste your time/money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right headphone never connected. I've done multiple things (as recommended) to fix the issue and nothing worked. I reset my phone, deleted the Galaxy Wearable app and re downloaded it, disconnected and connected the headphones countless times. Let the batteries drain and try to recharge them hoping it would work. NOTHING. I tried to contact the seller and no reply. I contacted a Samsung representative they said "go to a repair center" FOR A BRAND NEW SET OF HEADPHONES FRESH OUT OF THE BOX? I shouldn't have to get something repaired that's brand new. Really disappointing that I paid $140 for one working headphone
No, I would not recommend this to a friend