Customer Ratings & Reviews
- Model:
- SM-R175NZWAXAR
- SKU:
- 6400945
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.
This summary was generated by AI based on customer reviews.
poor sound poor battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i wanna to try this because im a truck driver but i was very disappointed
No, I would not recommend this to a friendBuds Slip Right Out of Your Ear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new shape is small and slippery, it falls right out of my ear. I tried changing the the size of the buds, but they just slip out. I never had this problem with last generation's buds. Too expensive for the risk. Sou d quality was also uninpressive
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rosieplease,
Thank you for reaching out. We are sorry that this did not live up to your expectations, as your Galaxy Buds 2 keeps falling out of your ears, and the sound quality is unresponsive. We understand how important it is to enjoy listening to music or calling your families and friends. Your feedback helps us know where we can take steps to improve our product.
Please click on the on how to use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit:
https://www.samsung.com/us/support/answer/ANS00087422/
You may also click this link to troubleshoot the audio quality issue from your buds:
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
For additional assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144171762
Thank you for choosing Samsung. Have a great day!
^Chrystel
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They dont stay in my ear like the other one i had simulator
No, I would not recommend this to a friendOnly worked for a few months.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVED THESE BUDS-HOWEVER, they stopped working properly. First it was the right ear bud...then a month later the left earbud went wonky... In other words the loudness of the earbuds disappeared!! The loudest that it will go sounds like a loud whisper.
No, I would not recommend this to a friendSamsung Bud Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable but sound quality is better on my jaybird and airpods.
No, I would not recommend this to a friendeasily falls off ear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easily falls off ear disappointed. easily falls off ear disappointed
I would recommend this to a friendBrand response from Samsung
Posted .Hello victor, we apologize for any inconveniences this may have caused. Please follow this link (https://www.samsung.com/us/support/answer/ANS00082785/) to learn more about how to wear your earbuds. ^Elizabeth
Quality of sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product mic is not good as its mention online.
No, I would not recommend this to a friendCoolbuy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the Apple AirPods but they get the job done
I would recommend this to a friendAverage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basically the same as the last galaxy buds in terms of design and sound
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Blackx9, we appreciate you taking the time to leave us some feedback about these earbuds! ^Elizabeth
Audio is very low
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like these but the audio is very low...otherwise a good product
I would recommend this to a friendOver all ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound could be louder and wish you had more control of the eq
I would recommend this to a friendNot as good as other buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was underwhelming save up for the pros
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there. We know you want the very best performance from your Galaxy Buds+, and we want to help you get it. This link, (http://www.samsung.com/us/support/troubleshooting/TSG01111323/), will take you to a troubleshooting guide, which will give you the information you need to get this issue resolved! If the issue is not resolved, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). It's an honor to be of assistance. ^Kayla
Bestbuy mislead me about my order, no communicati.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t understand why Bestbuy is communicating with me properly after excepting my payment. I made a purchase that was supposed to be picked up within an hour today, since morning they haven’t yet informed me about my order i believe they’re now closed. I called they refused to answer, I also purchased a jabra and apple airpod pro but they’re not treating me good as a costumer. am really disappointed with the service so far, i’m giving em another chance to contact me about my order tomorrow, if not i will express my grievances on all my social platforms about what is going on. i am really angry about the way they treated me. i’m not even going into detail about the issue i had with a 212 dollar jabra headphones i purchased. Please get my order in bestbuy , am not acting a fool but know that am not happy.
I would recommend this to a friendGood Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone is horrible. I have to almost yell for people to hear me
No, I would not recommend this to a friendGalaxy Buds+ True Wireless
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - Galaxy Buds+ True Wireless Earbud Headphones are ok
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Great, thank you for the feedback! We value you as a loyal Samsung customer. ^Elizabeth
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return due to being defective with with normal use
No, I would not recommend this to a friendThank the lawd for geek squad
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning them for 6 months they ended up messing up.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, Otakug33k. We would love to get more information to assist you. Please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
- Cons mentioned:Volume
Lasted 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a year and now the volume is super low. Tried all the cleaning and troubleshooting tips online with no luck. Now only option is to send in to Samsung and have to pay for it to be repaired.
No, I would not recommend this to a friend Just ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.buds work great with my S20+ but will not pair with my laptop.
No, I would not recommend this to a friendNot bad but apple air pod pro is better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is Ok with Samsung phone. But, AirPods has better quality.
No, I would not recommend this to a friend