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Customer reviews

Rating 4.5 out of 5 stars with 12961 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 622 Showing 12,421-12,440 of 12,961 reviews
  • Rated 1 out of 5 stars

    Samsung usually hits home runs,not this time

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these on a whim, because I was upgrading my galaxy frontier watch and was going to the new GW3. I saw these on sale, and sure,why not. I work out for 1 to 2 hours every day, and although I LOVE my Sony cans, the over the ear design makes my sweat. A lot. charged them up, updated the firmware and off we went. I might have gotten a bad set, but no matter what I did and tried, they sounded horrible. for the first time ever, i returned a Samsung product. shocked the heck out of me,too. I realize that these are buds and not over the air cans, but the audio was purely horrible. hopefully, they get it right on the next go around.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very weak bass and still needs work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still has little to no bass compare to Apple AirPod pro. Good thing there is different sound setting but still very flat sound no matter what sound mode you set it as. Think about this as cheaper and compact version of Powerbeats pro.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Soundjunky804, Thank you so much for taking the time to complete this review. We appreciate your feedback. ^Samsung Brand Ambassador Samsung

  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my boyfriend for his birthday - I was expecting a lot based on the glowing reviews and the $150 price tag. Within the first minute of him opening, the right earbud was consistently disconnecting. We figured user error, but on day two it was still happening after a solid effort to troubleshoot. Eventually both of the buds were making a buzzing, static noise (this is after simply unpairing and repairing the buds to his Samsung phone). Needless to say, they were returned. Very disappointing. Maybe we just got a lemon, but we weren't willing to give them another try. We've got $20 wireless earbuds that work 100% better than these.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    the signal and the sound is a fraud

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like this headset because the signal goes off every so often when I use it on the street and it is very frisky. and the volume is not very high. I want my refund back.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Mini tin cans?

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned these even though I wanted to like them. They just don't have the bass even with equalizer tweaks. Reminded me of the tin cans we used to play with as a kid, only without the string.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not recommended.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good product. Sound quality is not great. And they are too sensitive. You can't adjust them in your ear without pausing the music. I returned these.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Samsung Smart TVs and their phones and the earphones that were a part of the package in the S10 & below. These Buds are lacking in every area and I don't recommend buying them.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello CatePatterson!

      Thank you for purchasing Samsung products and leaving your review for the Galaxy Buds2 True that comes with the package. We appreciate the details you have provided about your earbuds and we take note of your concern. Let me share with you this link that contains very useful information about your earbuds.

      https://www.samsung.com/us/support/mobile/audio/wireless-earbuds/galaxy-buds/

      For additional assistance, I am including the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144195394

      Thank you for choosing Samsung!

      -Remie Samsung

  • Rated 2 out of 5 stars

    Nice looking - just need to work properly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right bud works fine; the left one works only sporadically. I will be exchanging it as soon as I get a day off. It was a Christmas gift for my wife - she was quite disappointed that it does not work correctly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never, ever buy these

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute worst pile of junk you can buy. If you enjoy walking and having ear buds fall out, BUY THESE! If you enjoy not being able to touch them without pausing a song, or hanging up on a call, BUY THESE. If you enjoy literally the crappiest ones, BUY THESE! I'd much rather have an 80s boom box on my shoulder than this junk. They never stayed in despite the different size rubber inserts, I could never touch them without them screwing up, and they constantly have a terrible noise while in use, like it's plugging your ears from sound, but then allowing sound from the outside in. Its a terrible design.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to order these online so I've only had them for a month. They do not last 12 hrs and everytime I get a phone call the sound stops working and if I have them in for a few hours the touchpads stop working. I have to disconnect and reconnect or put them in the case for about a min before they will work again. Thus is the second pair I received, I exchanged them the first time for the same issues because I thought I got a defective pair. Apparently that wasn't the issue, too bad I can't return them anymore.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    nope

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great while it lasted. It was doing well then the left died, as in cant charge at all. And it died a week after I can return them... Looked online, common issue and No fix only replacement...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great sound. One ear piece doesn't work.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my first pair that I washed. From the beginning, the left ear peice does not connect or charge. We've been so busy, and with the pandemic, I havent wanted to go in. I hope I can get it Reaves as they are pricy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Galaxy buds+

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound great and fit very good in the ear, but the right side gave out after a month of occasionally using them. Recommend getting warranty if you decide to purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Galaxy Buds2 are PERFECT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to start out with that I own the Galaxy buds plus and the Galaxy buds pro. I prefer the Galaxy buds2 over both of them. It takes the best features of both buds and packs them into one PERFECT bud for me. I cannot stress how much I love the Galaxy buds2. They are as comfortable or if not more comfortable than the galaxy buds plus and almost as good of sound quality as the buds pro. The buds pro would fall out of my ear and would hurt too much if I kept shoving them back in my ear. I wore them for four hours 8/26/21 because I got them early. I cannot find anywhere to give them a positive review because it was still on pre-order. I personally think they should change the app because I was fiddling around a little trying to figure out why, by default, they weren't controllable with one earbud like the previous generations. You have to enable some settings in the samsung wearable app to get that capability. Also, I didn't realize you can tune the way the ambient noise sounds! At first, they weren't that great because it was boosting low end noise and made it rumbly. I tuned it to clear and they sound just as good as the ambient noise on the buds pro now! The ambient noise from the Galaxy buds plus is absolutely atrocious compared to the buds pro and buds2. I would have the ambient noise set to high on the buds plus and I still couldn't hear someone 5 feet away from me. I can now have Active Noise Cancellation (ANC) with one earbud when the buds pro couldn't. I wear earbuds 8 hours a day in one ear at my office and I walk through a factory and I tested the ANC with one ear and it worked better than passive noise cancellation for sure. They aren't the best at ANC, but neither are the buds pro. With all of that said, these are the perfect pair of buds they have produced. A perfect in between the buds plus and the buds pro and I would choose them over both pairs any day of the week. TLDR: They are the perfect pair of Galaxy buds because it takes the best of the Galaxy buds plus and Galaxy buds pro and packs them into one amazing product. I would choose to wear them everyday over either of those earbuds.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst headphones I’ve used

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to try out a new pair of wireless headphones since my AirPods broke and these are just not it, I don’t understand how they have so many good reviews. They hurt your ears, and the slightest brush of the top of them stops your music or if you’re on YouTube it stops and starts playing a different video. They’re too sensitive and I don’t think they’re worth the price for headphones that look like you have cotton balls in your ears. (White color.)

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, canne98. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla Samsung

  • Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting a lot more from these buds. Sound quality is terrible, no depth at all. They are too sensitive to touch- can't take them out without starting or stopping the sound. Touch controls are not intuitive.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Sorry excuse for a name brand product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned them for 2 months and they lost their volume overnight! Samsung said i needed to send them in and I would have the back in 8-10 weeks! New they were great

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    The get sketchy fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they work they're great. But the quality doesnt last long. Super disappointed bc I'm a huge samsung fan, so I was excited to ditch my powerbeats 3 for these. Overall all great design but quality is not worth it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    I like them

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have smaller ears so I was hoping these would work a little better for me than the 2pros. I love the noise canceling and the 360 sound is really cool. However since i have smaller ears i constantly have to readjust them and put them back in my ear after smiling or after just wearing them for a little bit. I think these are the best option for people with smaller ears. I wish they would've kept the same design as the first galaxy buds but just added all of the cool features because the rubber things made them stick in my ears the best and were more comfortable. The battery life is so good on these and I barely have to charge them.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just a little over a year that I've had these earbuds and the sound is already fading to the point where i can't use them anymore cause I can barely hear conversations or music

    No, I would not recommend this to a friend