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Customer reviews

Rating 4.5 out of 5 stars with 12961 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 633 Showing 12,641-12,660 of 12,961 reviews
  • Rated 1 out of 5 stars

    Great the first week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great the first week. But then they started going down hill. The left side wont play anymore. And sometimes the j ut st disconnect for no reason

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy this item i waist my money that's it worst product made by samsung no voice quality. When i wear after pain start my ears

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst AirPods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst thing I ever bought from Samsung! Sound is poor. And bestbuy is sucks for not having returned policy for long time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Samsung phone and the earbuds do not read your notifications. On the phone with tech support for over an hour. Retunred to the store

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked good for about 3 days. Left ear sound is low and tinny. Tried to reset, mess with settings and nothing worked.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dud

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a thing that fails to work properly or is otherwise unsatisfactory or worthless. Returned Next day. Sound is Horrible, Call Quality Horrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work after a week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left bud audio was gone within a week, unable to contact a support line and could not leave to return or exchange at a location due to COVID.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best buy bad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad experience delivery delay 3 times and and one of them ear bud's has a defected

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    N/a

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To big and wouldn’t stay in my ears and was not comfortable

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It is hard to review something I never recieved.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I NEVER EVER GOT THIS. I WAITED A MONTH AFTER PURCHASE TO BE SENT AN EMAIL SAYING IT WAS FINALLY BEING SHIPPED. AND STILL NEVER GOT THEM.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Serviced suck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took forever. Add said 7 days. Got it AFTER Christmas. Really sucked. I would never order again unless I absolutely have too.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Charging issue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't been able to enjoy them yet. One of the buds will not charge completely. Tried exchanging them twice but they are out of stock.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned after a week. Right bud started crackling immediately. Never fit correctly in my ears.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad condition

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It got ruined so fast, so I don’t recommend it we didn’t bought the warranty for this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are garbage. Sadly we found out too late to return as they were a Christmas gift. People cannot hear anything you say

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful Awful Awful. Battery life is crap!!! Tried to take back to store. To no avail.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good luck

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not stay connected and when they are one will randomly cut out (connected to a Galaxy 21 ultra)

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glitch and drop out from time to time. The worst earbud I have used. Not worth the money at all. Had to return it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I apologize that your experience with the Galaxy Buds+ was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla Samsung

  • Rated 1 out of 5 stars

    Overrated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound quality and uncomfortable. Too bulky and would not remain in ears. Any forward lean and they pop right out

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Galaxy Buds. I could never find wireless ear buds that would fit my small ears and these work great. The sound is great.

    I would recommend this to a friend